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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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elucidx
(@elucidx) reported
@playnewworld I know it'd probably cause stability issues but don't you think It'd be more worthwhile to looking into increase server capacity limits rather than adding additional worlds?
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The404
(@Thereal404c) reported
@playnewworld This game runs for 10-15 minutes on a 3070ti then crashes yet doesn't crash on queuing screen shame enjoy the 15 mons I got but I can't deal with crashing every 10- 15 mins
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Gyronova
(@Gyronova1) reported
@playnewworld can we please make it where if you crash you have time to get back into the world before it puts someone else in. I just had to delete a character with 7+ hours in because your game keeps crashing
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Reno Sims
(@sims_reno) reported
@playnewworld People are auto running in a corner and staying in the game due to the issue.
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Justin
(@ChknSnatchGrab) reported
@playnewworld this launch is a disgrace. You're telling me you had 2 months to figure this **** out and here we are, server issues, lag. What a joke of a game.
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DMIL421
(@DMIL421) reported
@playnewworld The problem is... I've got my character on one of the NA East servers... already up to level 14. I can't use those new servers... without starting over... from scratch... and I'm 1470 in queue after getting to 1300 before being booted from queue.
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R. S.
(@rsvirus) reported
@playnewworld Been waiting in an 1100+ queue only to get an "unable to login to service" after it ends after over 5 hours. Now I'm back to an 1800 queue. My character shows level 1 also which all my progress earlier is now gone. what a waste!
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KorupT
(@YoungIce308) reported
@playnewworld if my queue keeps restarting and I’ve already restarted my pc how do I fix this because I’m not trying to restart when already have a level 16..?
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Mauricio Garcia
(@MemoryMau) reported
@playnewworld Also, everyone needs to stop being so butthurt over this. It's their first day and they had no way of knowing exactly how many people would buy the game and try to play today. You guys are acting the sky is falling. They are obviously working on a fix already.
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Skyclad Clash
(@skycladclash) reported
@THOMSUXX @playnewworld I had no issues with Cyberpunk. Played it on my Stadia while all the console gamers QQd
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Kevin Nuckolls
(@KevNuckolls) reported
@playnewworld Wow, waited almost an hour to initially get logged into the game, had to run all over creation to meet up with my friend and get our quests synced just to have the game crash as we started our quest. Now I'm in a much longer queue. So very frustrating/disappointing
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Mattyv17
(@Mattyv171) reported
@playnewworld Laun h was horroble. Al EU servers were shutdown an hour after launch. 2 betas for the servers to be the same. Don't be like blizzard, actually fix your seevers its not hard to make them bigger
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Mattyv17
(@Mattyv171) reported
@maxrenke @CrazyStiggy @playnewworld Shouldnt have ques whem they had 2 bets to fix that! Go baxk to minecraft you know nothing about MMOs
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GAGE MCGUIRE
(@gage_mcguire1) reported
@playnewworld @briixxloveee The issue is I already have been leveling an account on a server that was low population but blew up to a 2000 queue out of nowhere but I can't transfer my character now so why would I just abandoned all the work I already put into this one character just to start all over again.
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Kellorian
(@Kellorian) reported
Day one for @playnewworld is a write-off. Waited 3 hours for a low population US East Queue. 200~ people left in front of me and I get kicked. They added 28 new servers! 90 min queue for the "fresh" server. I've seen day 1 issues before, but I'm done with QueueWorld today.
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Cypher Valentine
(@ziakio) reported
@playnewworld No one asked for a server transfer, they asked to play a game they paid for, defend it like a shill but that's u, I didn't pay to wait 7 hour just to play 45min and then freeze or disconnect. Adding more doesn't fix anything. If u can add more servers u can increase the damn cap
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Brett
(@FezzGG) reported
@SyntheticDuckie @BKirby112 @playnewworld I got the fix, I unbinded freelook(LALT) then rebinded it, spammed it a little bit, then I could interact again
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TonysOwnDressing
(@tonysowndressin) reported
@playnewworld No. You are going to lose so much steam and people are going to stop playing. You can't tell people that already put time into the game and have a company and enjoying themselves that they have to start over in another server to run into the same problem. 2000 limit = bad idea
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Sandy Adam
(@SandyAdam) reported
@ManiacalV @playnewworld @Steam Steam policy 2 hours of play isn't it? It takes longer than that just to login.
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Inztinked
(@inztinked) reported
Hey @playnewworld maybe fix it on steam to keep from showing game played in que? LOL I don't know if it's possible, but it says I've played 6.2hrs, and it said 4.2hrs, 2hrs ago when I started que LOL. #PlayNewWorld
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Teacher João 100% Vacinado
(@teacherplimaxz) reported
@playnewworld ****** fix the queue problem goddammit Amazon has the biggest freaking server hosting netflix and other **** and yet you can't ****** get it right with the game ffs
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Unclear_NZ
(@Unclear_Ryudo) reported
@playnewworld I can’t spawn in the game. Is there anything that can be done to fix that? I don’t even get a join queue prompt.
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Hermann Sámano
(@HermannSamano) reported
@playnewworld Game continues to kick me out because "lag is detected" and I have to wait longer each time I try to join back in, sht sucks
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Kudi 🍥
(@RS25KidCudi) reported
@playnewworld OPTIMIZE YOUR GAME PLZ! How is 50 fps in cities and 100fps in the wild acceptable for a 3000$ gaming setup. I should get at least 150+ fps. FIX THIS MAN and people telling me otherwise never exprienced 150+ fps thry happy with everything
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Protein_404
(@Tonyahaugen_) reported
@ITrequired @NiftyZauper @playnewworld is this your first game sir? THIS IS launch day problems..
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Yo
(@Yiu_Yokyiu) reported
@playnewworld It doesn’t make sense at all to ask people who already committed to a server to move away. instead of capping/limiting new char created on high populated/full server. And it make the problem even worse by prioritising new player queue instead of the relog queue…
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wakkytabbaky
(@wakkytabbaky) reported
@hunterISgaming @playnewworld honestly they just need to restart the servers every 6 hours till they fix this problem. this removes all afkers / macroers keeping themselves logged in. or better yet one small update and restart adding a you must click this randomly placed box with a tick every 3 hours
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Caden House
(@CadenHouse) reported
@VikingMachine @playnewworld Yeah. That's the point of a free transfer my guy. You can get in right now on a lower pop server, make your character, enjoy the game, after the surge transfer to where you want to play. Pretty good solution to the problem. I did that and I was playing in like 10 mins.
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Zerkky
(@Zerkkys) reported
@jat0rz @r3mxd @playnewworld What time were you playing? I was playing 2 different times, were able to play on Valhalla and a different server (forgot name) with 0 issues
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Jon Snaw
(@JonSnaw_1) reported
@QTFurrylolxd @playnewworld I read every update. That does not excuse this atrocious launch. You do realize they have access to pre-order numbers and they know exactly how many people are gonna try to login. Now theyre adding worlds to NA East cuz they disregarded the concrete data