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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tenletters 📷 🎮
(@Ten_Letters10) reported
@playnewworld Having a really bad issue with the "Lag Detected" bug. Spending 2 hours in queue to sit and have the game unplayable because of the bug makes it super frustrating.
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John Cody Modrell
(@SwiftDeth13) reported
@playnewworld The queue times are quite bad but can we talk about the rubber banding that makes combat impossible, or the fact that I have to literally walk my character one step at a time to get anywhere. Great game, great potential! Looking forward to playing with no issues
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UberGuitarDude
(@milesroozen) reported
So uh I guess @playnewworld actually is frying cards. Because they either fried my monitor and/or my 3090. Lmao.... No idea how to fix this at the moment. Right in the middle of stream too.
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AngrySWO
(@AngrySWO) reported
@playnewworld Sure...except I spent 2 hours in queue because I logged out to be away for a bit for dinner & family. I'm not too pissed about waiting...except when I wait to get in and then it errors when it's my turn. Hit play right away, nope back at 900. Fix it or else everyone will AFK.
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Shoji Takahashi
(@mashtak88) reported
@playnewworld @brunopo_ I got the same problem after 2h queue, after that I was put on 400 position and got more 1h queue... My patient is going down soon
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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Nick Alkire
(@Sinkillas) reported
@playnewworld Having an account that works as a Company Bank of sorts would make the character look afk even with someone actively keeping the account active between trades. Would this be broken with potential AFK kicking changes?
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ManaLocked
(@ManaLocked) reported
@Kephrii @playnewworld @Kephrii did you limit fps to 60? That seems to be the reported fix. I have been running it with my ASUS 3090 STRIX with no issues
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Mateus "dotLaseR" Reis
(@pontoLaseR) reported
@playnewworld Can we get some sort of a "mercy" system for crashes and disconnects? Like if you disconnect for some reason you have 5 mins or something to get back in game skipping the queue, worst feeling in the world to have your game crash and not be able to jump imediatly back in
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Rafał
(@rafalohaki) reported
@JeffBezos @playnewworld Need to fix GPU high consumption. My GTX is literally burning.
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Soup_hawk
(@soup_hawk) reported
@playnewworld I just got into game after que and I got DC from game security cheat violation or something. This has happened more than once. Please put on your fix list. Thank you!
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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avengefulgamer
(@avengefulgamer) reported
@SnugglesAltCoin @playnewworld Sadly I've already sunk over 20 hours of playtime and dont want to restart after playing in the open beta and closed beta. First world problems but problems nonetheless.
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🍞 ˗ˏˋ Lindsy ˎˊ˗ 🍞
(@WheaT0ast) reported
@flexinja @playnewworld How is the temp of your gpu and cpu? Because when I say my both if mine were being nuked... boy howdy. My cpu would crap its pants and my entire computer would crash. I undervolted my cpu a bit and fiddled with the fan settings to get the temp to safer levels. Runs fine now.
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Teknition
(@asusgamer) reported
@milesroozen @playnewworld Probably Backlight bleed. Common on IPS monitors. The 3090 and new world issue is bad soldering job by EVGA on some of their cards.
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xNavz | RG
(@xNavz) reported
@playnewworld Hey new world while I’m waiting in queue. Can you possible fix the company message board issue? Also, I can’t deny company invites even when I press x it say I have to give up governor (not gonna happen lol). Don’t worry I’ll have more when I’m chillin in queue again.
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Ryan Artis
(@ryanjohnsonTTV) reported
Not sure if anyone will see this or if it'll help I have a @ZOTAC @ZOTAC_USA 3090 and have had giant issues with @playnewworld. Computer turned off mid session and when i turned it back on the gpu sparked and hasn't worked properly since
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Ben Deering
(@levity1982) reported
@brunopo_ @playnewworld I had he same issue. 30 mins and still stuck.
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Bgg
(@Bgg_666) reported
@Luuu_90_ @playnewworld Lag detected 0__0
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Vapin Gamers
(@VapinGamers) reported
@GoopWalls @playnewworld Dude tell me about it. I can't even log in on my original toon. I winded up making another one that I have been playing on. I get stuck in the que and then errors out after having me wait almost 3 hours.
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Mourad A. Eissa
(@Mourad_A_Eissa) reported
@playnewworld Would you please fix connection error for Egyptian players as we reported to you on customer support and forums that game doesn't allow Egyptians to join (region or ISP block ??) Even some player have a workaround to join by changing region with VPN fix and can be banned !
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UberGuitarDude
(@milesroozen) reported
@asusgamer @playnewworld different ports, but the issues persists. I guess the good news is that my other monitors work fine in this same port so that's leaning towards it not being a GPU issue and maybe just the monitors time to go excelled by a power surge or something? No clue about this stuff btw.
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CrazyBoss
(@YourBoyZ8) reported
@playnewworld Fix the queue times or allow us to join multiple worlds. I have 10 hours “played” and 7 of those are from waiting in queue.
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AJ Hold
(@AjHoldXBL) reported
@playnewworld im trying to enjoy the game after a 3 hr queue i had no problem waiting for the first time but now i have a visual bug causing my game to zoom in when walking (not running) and fighting making it hard to do anything, is there anything i can do besides restart
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Vikus Van Daele
(@H45HEM) reported
@playnewworld Only if you guys fix your GPU issue
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rocky balboa
(@rockyba11507781) reported
@playnewworld @Treadog Any way I could put a request in to transfer my character to another world? The world filled up and is full now and I have friends who bought the game but can't play with me and the group of people who started already... really big problem.
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Gage
(@BawzRs) reported
@playnewworld Seems a lot of players including myself are having a random freezing problem where no error is produced, it’s like we will be fine zero lag and then the frames stop moving but I can hear all the game sounds like normal. Only ending with task manager closes it.
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UberGuitarDude
(@milesroozen) reported
@_rafuru @playnewworld Well, I'm not sure. Just from what I've been reading. I just was streaming New World, it froze my PC (which it's done before) and completely crashed me. Came back and here we are this time with a permanent(?) monitor issue. I have to wonder what happened.
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K1ngBees
(@K1ngBees) reported
Hey @playnewworld - any chance we could get the ability to /reloadui - Would be great to fix the few UI bugs that tend to happen in game from time to time. Completely lost my pinned quests - which makes it hard to know what you are doing when you get to the marker!