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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jorge
(@whitesagecrista) reported
@playnewworld Im more inclined to know if your working on that input lag
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Mirage
(@1gorillatank) reported
@playnewworld ping is crashing to west coast over and over, if disconnected put into high que, no problem with any other MMO playing east from west.
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SwiftSands
(@SwiftSands) reported
@playnewworld OPENING NEW SERVERS DOES NOT SOLVE THE PROBLEM PS YOUR SERVER NAMES ARE CRAP
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Dan Vango
(@DanielVango) reported
@playnewworld Actually don't get people defending them saying issues to be expected. This is a repeat of the last two betas. This should have been resolved. You have metrics, you knew what was coming. I expected it to be this bad yes, that doesn't mean it is acceptable.
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dojade
(@dojade2) reported
@playnewworld @playnewworld Could you confirm that you know about the issue of players with a different type of queue that is broken and is not moving? Our queue is not working at all. We cannot join! Should we remove our characters and create new one? (happened after the maintenance)
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CJ Lynn
(@CJL_33) reported
@Its_Jakeyyy @playnewworld When you go to Costco and there is 15 lines open. One with one person and one with 20 ppl. Do u get in line of 20 then complain it’s taking too long? How would you like them to fix this? The game isnt made for 25k to be on one server. You’d then complain of lag or lack of mobs.
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Goald161
(@Goald161) reported
3hour queue and if you have the patience wait you get only error message and if you try again bingpot you have 5 hour queue. Bad start ... @playnewworld
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Scott Cee
(@scchristopher77) reported
@playnewworld is the worst launch I have ever seen, queue times of up to 10 hours to get on a server, then so much lag on the servers you can barely do anything. You would expect better from @AMZNGameStudios #NewWorldMMO
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Baconbender
(@Baconbenderr) reported
@ZFSheep @playnewworld @TEAMEVGAUK Damn sorry to hear this, thought they fixed this issue.
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ReV0h
(@ReV0h) reported
@playnewworld fix your login servers. Went from 752 to 655, dc'ed. 1175 to 1152.... back up to 1203.... down to 1105, failed to join login queue, please try again! Get your **** sorted
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Rawvvi-
(@rawvvy) reported
@playnewworld Any news about fixing the issues?
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Parayah
(@TheParayah) reported
@playnewworld spending nearly hours on the login screen -_-
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edvinas
(@edvinas26925320) reported
@playnewworld please make characters not server locked for few days so people could play the game until the server problem is fixed
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Babadykek
(@Miguel06707782) reported
@dVics_ @playnewworld is just a weird situation all around of big guilds at this point , cause many people on the big guilds like mine are super competitive and they don't want to get behind , and is not a case of a "you problem" is just a bad launch all around.
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Charlie
(@CharlieBooker7) reported
@playnewworld This is getting pathetic. I’ve been trying all day to get in a server and then get a Lag Detected issue and was kicked out of the game. Now I’m waiting in a queue of 3464 people. **** this.
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ZephylTheToxic
(@ZephylTheToxic) reported
@TCG2385 @Lyravar1 @playnewworld these are not "some kind of issues" this is every-*******-mmo-release-in-past-20-year issue, where company is flooded with players because they go for post hype infrastructure rather than launch infrastracture
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Mooha 🇺🇸 🇩🇪 Socially Distanced
(@MoohaTTV) reported
Rip @playnewworld servers. Watched someone in EU queue for nearly 6 hours, only to crash <1hr into game tutorial, and quit after it wanted to re-queue at 3.1K people.
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Michael Travis Dies
(@mtdies) reported
@Zaknefian @pizcu13 @playnewworld yea the issue is they didnt play properly with enough servers are launch. I played for a few hours, logged out, and now have a 2 hour queue to get back in
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ΪΠŠΛИΞ
(@YoAlex0) reported
@playnewworld 6 hours of waiting, to get a connection error and put me back to the beginning...
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BlueLynx
(@Zaknefian) reported
@ny_slacker @playnewworld @brianlitster lol, there's other servers to play that doesn't have ques, you know that right? that's the issue with the player, not new world itself.
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Jeremiah 🍥 The New World Bard
(@24KBrownMagic) reported
Sooooo maybe in #PlayNewWorld we can have a queue fix where if you get disconnected, you get your place back in queue or back into the game if you try and reconnect within a certain amount of time. I just got disconnected, feelsbadman
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Sean
(@Sylvaas_) reported
@playnewworld I was waiting in queue for new world for almost 4 hours now just to get a login error and kicked out of the queue... can we expect any fixes or help with queue times today or?
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John COYS
(@Jhouseplays) reported
@Arkhaniir @playnewworld i sat in a queue like this for hours to get an error and join the back of the queue help meh lol
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Dušan Bisenić
(@AresPantheon) reported
@playnewworld fix ur god damn servers pls
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Raian Foran
(@ForanRaian) reported
@NiftyZauper @playnewworld Ah yes, "don't listen to people who are having issues." Because problems being ignored is going to offer solutions to those problems.
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Shea Bethell
(@SheaBethell1) reported
@CrysenTH @Aratoxic_ @playnewworld So then they need to close the servers off from new players once 3k or 4k toons have been created? Otherwise, as is currently evident by queue sizes, you are going to have servers with 15k players on them that only allow 2k players? Do you see the problem here?
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Lukáš Vondra
(@lukas_vondra) reported
@playnewworld Can you fix enemy of my enemy collect bile from meadow lake ? like spawn is 5min and waiting here 20ppl+ what was that?
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PrimalTroxa
(@PrimalTroxa) reported
@playnewworld I would love to play but I got a cannot join queue error after sitting in it for 3 1/2 hours and now I cannot even rejoin the queue. Also I was still in the mid 4000s before the queue dropped.
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Infexious💀
(@InfexiousGaming) reported
Yo, wanna test some new 5k capacity servers. I dont see how you guys are gonna fix this. 700k online, 250k can play due to caps, 950k watching ques on twitch. We need sum transparency here. Can you give us some kind of official anouncement of routemap for servers? @playnewworld
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ReZeDxSLING
(@Heyitssling) reported
@playnewworld my favorite part of the game is getting into the game within 30 minutes of going live playing for an hour then getting errors ever since with out being able to rejoin because your error<3