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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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R. S.
(@rsvirus) reported
@playnewworld Been waiting in an 1100+ queue only to get an "unable to login to service" after it ends after over 5 hours. Now I'm back to an 1800 queue. My character shows level 1 also which all my progress earlier is now gone. what a waste!
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Unclear_NZ
(@Unclear_Ryudo) reported
@playnewworld I can’t spawn in the game. Is there anything that can be done to fix that? I don’t even get a join queue prompt.
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armando
(@wsxaca) reported
@playnewworld why DE have 24 servers and spain only 3!!!! and all day with queue of 10k peoples its stupid this distribution system!! fix it!!!!
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Claybourne
(@ClaybournTwitch) reported
Man @playnewworld has had the most successful and least laggy launch I've ever been apart of. Once I got through the login queue, I had the smoothest gameplay. Huge props to the team.
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Targ
(@Targ35618266) reported
@playnewworld When will you fix it so you can log in w/o waiting several hours after u create a character? Either u need more character slots or allow people to play the ones they made earlier today.
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Caden House
(@CadenHouse) reported
@VikingMachine @playnewworld Yeah. That's the point of a free transfer my guy. You can get in right now on a lower pop server, make your character, enjoy the game, after the surge transfer to where you want to play. Pretty good solution to the problem. I did that and I was playing in like 10 mins.
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wakkytabbaky
(@wakkytabbaky) reported
@AscheJtaylor97 @hunterISgaming @playnewworld yea i get that the random box thing would take time to develop but still them not addressing this problem quickly or even blasting out an hour PR response makes it worse. them adding more servers doesnt help when the demand is outweighing the supply 10x
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Sandy Adam
(@SandyAdam) reported
@ManiacalV @playnewworld @Steam Steam policy 2 hours of play isn't it? It takes longer than that just to login.
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Jon Snaw
(@JonSnaw_1) reported
@oWhiteops @QTFurrylolxd @playnewworld Let me explain to you how it works. Servers can handle X load. The devs knows months prior what the pre-order numbers look like and how strong the servers need to be. They neglected to provide adequate servers in full knowledge of how many people were gonna login.
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The404
(@Thereal404c) reported
@playnewworld This game runs for 10-15 minutes on a 3070ti then crashes yet doesn't crash on queuing screen shame enjoy the 15 mons I got but I can't deal with crashing every 10- 15 mins
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Checkmate Guild
(@CheckmateGuild) reported
@playnewworld hey guys any chance of a restart or a mention of the Annwyn issues?
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GAGE MCGUIRE
(@gage_mcguire1) reported
@playnewworld @briixxloveee The issue is I already have been leveling an account on a server that was low population but blew up to a 2000 queue out of nowhere but I can't transfer my character now so why would I just abandoned all the work I already put into this one character just to start all over again.
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Mattyv17
(@Mattyv171) reported
@playnewworld Laun h was horroble. Al EU servers were shutdown an hour after launch. 2 betas for the servers to be the same. Don't be like blizzard, actually fix your seevers its not hard to make them bigger
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Mattyv17
(@Mattyv171) reported
@maxrenke @CrazyStiggy @playnewworld Shouldnt have ques whem they had 2 bets to fix that! Go baxk to minecraft you know nothing about MMOs
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Jon Snaw
(@JonSnaw_1) reported
@oWhiteops @QTFurrylolxd @playnewworld A reaction by the devs within 12hrs of the NA East servers going live qualifies as the 'drop of a hat.' Thats very fast for them to (hopefully)fix the situation. My entire point is if they just looked at the pre-order numbers, they couldve launched with sufficient worlds at 8am.
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TedThePsychoClown
(@TedPsycho) reported
@JonSnaw_1 @HenrikNevland @playnewworld 0 player servers usually means they are offline... ATM it's 2am aswell in central Europe, so q should of course drop but will be the same issue when ppl wake up again. Europe had q's on each and every server untill midnight.
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Dan M
(@NGD8_Games) reported
@delmontyb @playnewworld I have experienced some lag and when I loaded into the first zone I was completely unable to move until I re-logged (had to deal with the big queues) Still probably the best MMO launch I've experienced though.
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Teacher João 100% Vacinado
(@teacherplimaxz) reported
@playnewworld ****** fix the queue problem goddammit Amazon has the biggest freaking server hosting netflix and other **** and yet you can't ****** get it right with the game ffs
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wakkytabbaky
(@wakkytabbaky) reported
@hunterISgaming @playnewworld honestly they just need to restart the servers every 6 hours till they fix this problem. this removes all afkers / macroers keeping themselves logged in. or better yet one small update and restart adding a you must click this randomly placed box with a tick every 3 hours
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Brett
(@FezzGG) reported
@SyntheticDuckie @BKirby112 @playnewworld I got the fix, I unbinded freelook(LALT) then rebinded it, spammed it a little bit, then I could interact again
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Kyle Fairburn
(@Vinvyin) reported
@studingo @playnewworld How are we supposed to get back into the server we are already on? That's the issue.
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dawson
(@sleeperrtv) reported
@playnewworld Please fix the completed faction PvE missions bug in Windsward. Literally cant progress in the story when i cant turn in my completed missions.
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Uncle Trip ☮️
(@UncleTrip_) reported
@smidgetmcnugget @playnewworld Not sure about the audio issues. I had a clean 10hr sesh
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Mauricio Garcia
(@MemoryMau) reported
@playnewworld Also, everyone needs to stop being so butthurt over this. It's their first day and they had no way of knowing exactly how many people would buy the game and try to play today. You guys are acting the sky is falling. They are obviously working on a fix already.
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HiroMight
(@HiroMight) reported
@playnewworld Help i cant play the game without major lag. it may do to some error file:///C:/Users/User/AppData/Local/AGS/New World/minSpec Failure.log
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elucidx
(@elucidx) reported
@playnewworld I know it'd probably cause stability issues but don't you think It'd be more worthwhile to looking into increase server capacity limits rather than adding additional worlds?
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Cypher Valentine
(@ziakio) reported
@playnewworld No one asked for a server transfer, they asked to play a game they paid for, defend it like a shill but that's u, I didn't pay to wait 7 hour just to play 45min and then freeze or disconnect. Adding more doesn't fix anything. If u can add more servers u can increase the damn cap
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Zerkky
(@Zerkkys) reported
@jat0rz @r3mxd @playnewworld What time were you playing? I was playing 2 different times, were able to play on Valhalla and a different server (forgot name) with 0 issues
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld Even on the lowest population server, the server is lagging way too much.
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xJAMTASTICx
(@xJamtasticxtv) reported
@playnewworld oh and I don't know if this is a known bug or not. But there is a glitch where players AI and other things will be invisible to the player.