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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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RazAssassin
(@ohDevice_) reported
@playnewworld I'm currently playing the Rabbits Revenge Event, I'm sitting at over 400+ kills on the corrupted Rabbits and haven't recieved the Unique Chest Drop. I don't know if this is some bug or glitch.
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Neemias Fuly
(@neemiasfuly) reported
@playnewworld when will you fix the bug in the Unexpected Prisoner main quest where the boss Fulgoris is not spawning? This bug has been on the Devaloka server for over a week now.
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Mark Blair
(@MarkBla90467274) reported
@playnewworld @SolussMusic Been stuck on the quest for 2 days now. I just re started playing after about 1.5 years and 2 days later I can't play anymore. Blizzard would have pushed a hot fix to server the following day, if not faster. This is pathetic Amazon.
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Craig Blake
(@Blakex13x) reported
@playnewworld @SolussMusic you seriously better hurry up and fix it or your gonna lose even more players than you already have.
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Saker
(@SakerIsSexy) reported
@playnewworld @Melt3r Fix Fulgori
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Grant Lange
(@Lange9Grant) reported
@playnewworld please fix the unexpected prisoner quest, been bugged for a week now and I can’t progress through the story! If it was a bug with the store it would have been fixed by now just saying!
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Pirate ******
(@PirateHeavenEU) reported
The northern European community in @playnewworld is very toxic, I never experienced such a high level of toxicity in a video game. They bash, insult and troll players for committing errors in a video game or making simple jokes. I never experienced this in any other video game.
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Shiiii Shiiii
(@WolfGlido) reported
@playnewworld Pls fix the bug on the quest ``A Unexpected Prisioner´´ on Cleopatra server. Is a server for new players and this quest is MAIN. Fulgoris doesn’t spawn. One week with this bug. So sad.
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Winzi
(@Winzilp) reported
@playnewworld @Reaperofbeardz The issue is known since 6 days minimum and you didn't had any updates till now. Sooo when do we got some more detailed information?
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you will die someday
(@Jake28589260) reported
@itsdarthguido @playnewworld Maybe it's your pc? Or your isp? I have never had a lag issue. Frame rate drop in the capital of brimstone is the only thing I notice. I usually go from 150+fps down to 100 in that town
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theblackwolves
(@Theblackwolves1) reported
@playnewworld can you fix the main story line quest Unexpected Prisoner Fulgoris doesn't spawn been like this for like 3 days or more.
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BerserkFPS
(@BerserkFPS) reported
@playnewworld Can you please fix Fulgoris,people on multiple servers trying to complete the MSQ, but he just stands there and is not damageable. i am on Kronos btw, but i've seen lots of others on other servers who cant progress MSQ, and using blight potion doest not help either
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Craig Blake
(@Blakex13x) reported
@brooksjedi6175 @playnewworld you wont be looking forward to it when you cant progress in the story because amazon cant be bothered to fix the game breaking bug.
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Pleb
(@0xPleb) reported
@The_Arkrael @playnewworld Was a big New World gamer when it came out. Ran laps collecting asmodeum etc, finally crafted myself the Voidbent armor set! I had a ton of fun. Sad that they didn't manage to fix all the issues, money dupes etc. Haven't logged in for a while.
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reece devon
(@reecedevon87974) reported
@brooksjedi6175 @playnewworld Amazing that you get a reply back but due to issues I never seem to seems like they only reply to good comments
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trinn met badflower
(@badflowertrinn) reported
@playnewworld after the latest update my partner is getting kicked from the game with the error "Login Blocked: Suspicious Software or Corrupted Install Detected" He's talked to 5 different @amazongames support people, sent in game logs and a DxDiag report, followed to forum-
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SKYNYRD
(@SKYNYRD_DSG) reported
@Properso0 @playnewworld Yeah bloom and accuracy is a skill issue. Try not to be that much of a dumb ***.
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Wesker Cosmaker
(@W13Cosmaker) reported
@playnewworld Just answer me one question please; Why are there so many lore pages missing from the game? Is it that hard to fix at least that???🫤🫤🫤😞😞😞
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Craig Blake
(@Blakex13x) reported
@playnewworld @SolussMusic this unexpected prisoner has been there since ptr and you didnt fix it then and you thought instead of fixing it lets ruin the game for everyone im uninstalling your responses to this is disgusting and you clearly dont listen to the survey you put up bye amazon your a joke.
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Properso
(@Properso0) reported
@SKYNYRD_DSG @playnewworld If u think musket is bad then it's more of a skill issue
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Das
(@DZMorris) reported
@Robertrayyy @playnewworld Probably your graphics card needing an update or replacement. Also check the memory on your PC/labtop. I had this trouble before and graphics card reinstallation fixed it.
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Codie -VP
(@itsdarthguido) reported
@Jake28589260 @playnewworld I haven’t Noticed any lag though everything looks smooth and then then I get the message I lagged out. I’m on a 5g network and my connect is always in green when I get on. My pc isn’t amazing but I have a 1660ti it should be good enough to run the game
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Saker
(@SakerIsSexy) reported
@Properso0 @playnewworld Hopefully they fix it cause this **** has been dragged out for too long.
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@deivinhoP
(@deivinhoP) reported
@niro100001 @MMORPGcom @playnewworld I RTed this free money glitch on my profile, check it out. Made decent profits wi:th this
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O arranha teto
(@RaphaGagliano) reported
@playnewworld Let's fix the Main story quest bugged (an unexpected prisoner). Waiting for days, and the boss still invulnerable.
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Strattin
(@StrattinGaming) reported
@beachbum_gamer @playnewworld I feel that man I have the same issue over on the Valhalla server what server do you play on ?
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TwitchStormTv
(@TwitchStormTv) reported
@playnewworld so many people are pissed that fortify got nerfed so bad. Everyone I play with say this patch is broken and needs to be toned down. When will we get human and lost bane shields?
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Jinsyuh
(@Jinsyuh) reported
@playnewworld Hey i made a mistake on transfering regions. i put SA East instead of US EAST. can you guys help me out with this issue?
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Brogu.
(@James69813084) reported
@playnewworld Fulgoris is broken on Lileth. Pls fix.
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James Hall
(@The_Arkrael) reported
Hey @playnewworld ... When are you going to be fixing Fulgoris it's been 4 days now for some and no fix. You have new players who are hard stuck not a great FTUX...