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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Flyyys.
(@CandYJavY) reported
@playnewworld Very good, do you know if someone else is having problems with the FPS? I have what is recommended according to Steam to play, but even so, I am with FPS drops every two by three and it is impossible for me to play ... Do you know if there is any problem related to this? Thanks!
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lscamaro02
(@nick60073501) reported
@playnewworld Fix gpu bricking and I would
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👾 Pr0ject Gam3r
(@Pr0jectGam3r) reported
well i got thr game 2 days ago and installed it but whenever i try to open it it closes on me before even getting to the first screen, i have 34 minutes played on steam which is a combination of the minutes the game opens up and crash on me. I NEED HELP OR A REFUND @playnewworld
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Mugzay🇮🇪
(@Mugzay) reported
@playnewworld I was in the middle of no life gaming and boom connection error now I'm in a 1300 plus que 😭😭😭
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A
(@X2Eljusticiero) reported
@playnewworld The game crash, now 2hs of queue. GG
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ChromeCassiel
(@CassielChrome) reported
@playnewworld Can we get a tweet ok why Zara in AUS servers has had "lag detected" 4 times today and booted almost 500 people every time. Surely Amazon, with all your server space can figure a solution.
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Victor
(@Victorjulolol) reported
@playnewworld I have a problem with a character, it's getting disconnected every 5 minutes, but on another server the game is normal, so this happens in my character
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Daniel
(@Schnulff) reported
@playnewworld It's pretty simple 'amazon games' u sell a game which can't be played cause of login errors or a queue time which don't let you play. Normaly this is called scam. It would be nice if a lawyer would bring u to the courtyard so that you get your punishment for this ******* scam.
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jarett.wright
(@datoneinch) reported
@playnewworld What you mean?! Been no life-ing since launch. Check the stats "Lag Detected" #1 company worldwide guaranteed. After all alpha/beta test and now on live no company has taken even a single flag on us in wars. You all merely adapted the no life, we were born in it.
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Paaw
(@TehPaaw) reported
@playnewworld Time to sit in queue for 2 hours for your game to crash so you can sit in queue for another 2 hours 👍🏼 good game tho
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I◾️H◾️S
(@iplushs) reported
@playnewworld We badly need SEA Server, was waiting for 2 hours then got error message, oh my
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SilverSan
(@Only1SilverSan) reported
@playnewworld in the open world we are always outnumbered no matter how organized we have been we were excited to fight a fair fight (50v50) only for it to turn into a 22 v 48 due to a portal bug im just broken idk
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CeZaR
(@CzR91) reported
@playnewworld Time to fix your ******* queues and maybe add some content you overhyped mess.
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Julius Gribovskis
(@M1nKsTeR) reported
@ShakesyGG @playnewworld i mean they add to the problem sitting afk and not playing in server and not letting queue go down so yes they are the problem
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Marcus
(@RbamfMarcus) reported
@playnewworld yeah right lets play it for 30 mins while queueinng for 6 because my game keeps "Lag detected" and forcing me into the queue again and again.
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Jani Koivunen
(@sukankuluttaja) reported
@playnewworld So you really dont fix anything, just preventing things go even worse? Howcome not start fixing things?
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Victor
(@Victorjulolol) reported
@playnewworld I have a problem with a character, it's getting disconnected every 5 minutes, but on another server the game is normal, so this happens in my character
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Eric McL.
(@KillerSPER) reported
@Syverge_ @playnewworld I know what you mean heh. Yeah people spending 3-4 hours in login queues and then it "fails to connect" at position 1 and kicks them right back to number 1500+ in line. It's a pretty bad launch. It's worse now than it was in beta.
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Stígandr
(@Kjell_Stigandr) reported
@playnewworld not working. servers with long queue say you can create a new character but server without any queue is greyed out. please deactivate, it doesn't help.
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Toti ⌛
(@Totimomonon) reported
@playnewworld Amazon has to increase the server cap or at least have better macro detection. Half of the people on my server are afk jumping, running or attacking a wall. The queue is insane. Pls fix
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KneeKappa
(@KneeKappa) reported
@LemmyBravo @FelixZander1996 @playnewworld The server cap is the one preventing you from playing, which is something you’re failing to understand. But if you want to keep acting like we’re the problem, that’s fine. We’re the ones in the server playing the game lol
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Balths Knight
(@spook420) reported
@playnewworld @Novaritm Banned for keeping the walk button pushed down so they dont have to log out and wait 3 hours + to ger back in...??? All because they need to go take a Bio Break...? That is preposterous... fix your servers... dont just wave the BanHammer around... Horrible Customer Service
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NickCrypto
(@NickCrypto11) reported
@playnewworld Guys, need to implement some feature : when something crashes or invalid - player can relog without waiting. Really, town is full of personages all is lagging even on low settings, than crashing… 1852 in que. maybe 5 min to avoid f…g que.
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Shakesy
(@ShakesyGG) reported
@M1nKsTeR @playnewworld Think about it, you queue up for 6 hours to get into the game, are you gonna quit because you need to leave for half an hour to make food? I’m not saying they aren’t part of the problem, what I’m saying is you can’t really blame them. They exist out of necessity.
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Özgür
(@cayancelik) reported
@playnewworld 45 hour avarage wait time on Annwyn server, no one leaves the game, you can see tons of people walking towards to walls. Can you guys at least add a captcha or something else for these afk people problem? It will be more fair, thanks
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tete
(@tete70390829) reported
@playnewworld I waited 2 hours queue and when i was entering game crashed 2 times and i had to wait another 2-3 hours. Fix that things or we re gonna quit.
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swipestv
(@swipes_TV) reported
@playnewworld Any word on when we might see a fix for expedition desync? Can’t progress the story because Simon Grey is killing us from 2 seconds in the future.
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virtd
(@virtd1) reported
@playnewworld The login queue should have persistence (meaning you could exit the game and return after awhile after to see in which position you are). Also, if the game crashes, there should be a grace period to log back in where the player is put at the front of the queue.
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Azerox
(@Azerox050) reported
@playnewworld If you dont fix this queue problem (4 hours waiting) your playerbase will drop very fast very soon and you wont be able to recover.
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Ben
(@ben_akali) reported
@playnewworld I should not lose my spot in your damn queue because your game crashed, fix this ****, I've been waiting in queue for 5 hours and your damn game crashed out of nowhere now I'm back all the way in the end of the queue, wtf?! #NewWorld #NewWorldMMO #Amazon