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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rukas :)
(@lukaraujo) reported
@playnewworld How about unlock/merge some of the SA servers? Currently we have servers with 500 people and all the servers with queue and overpop problems got fixed once you guys added the anti-afk measures.
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dutchy
(@dutchy32128650) reported
@playnewworld Ook there is stillalot of bugs and alot over spawning happaning what did you guys try to fix last time and THE MARKET IS HIT becuse everyone can craft the same THING! in mmo.s we have a max 2 to 3 proffesion for a reson to balance the market out everything is gona cost 00.1 soon
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Christian
(@crippfve) reported
@playnewworld @primegaming MABY fix so i dont just lie dead without anyone that can ress me or a rekease button! lie dead for 25 min in my first war! GG!!!!! @playnewworld
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WTBGold
(@ryanaeckles) reported
@kaizersmoeller @playnewworld Separate banks? Fine. Separate AHs cause a problem. Buyers want to buy the things they want to buy. Sellers want their items to sell. City pop isn't perfectly balanced, so you go to the one that has more people. 2/X
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kehvDuhluhfuente
(@KevinDelafuente) reported
@playnewworld I’ve been waiting for customer service associates for over an hour now when it says I’ll only be having to wait a minute
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Smallguy72
(@smallguy72) reported
@TrueNorthMoose_ @playnewworld Bro I have a daily sleep deprivation crash for like 2 hours then I’m good for 14 more
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Reign Alphanovah 🐺👑
(@AlphaNovah95) reported
@soldout1984 @playnewworld @primegaming I remember them saying within a week or two like a week ago. Probably some behind the scene issues they’re trying to iron out first. When it does launch expect a big wave of people swapping servers.
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Ezekiel Birch
(@BirchEzekiel) reported
@Aaron_TheGod @playnewworld @primegaming Their should be a punishment for false reports. Like if a mass amount of people report someone innocent, you lose x amount of gold or something stupid but important. I don’t have this issue on my server but I’ve been seeing some horror stories on this mess
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TaxEvasion
(@oldguyonline) reported
@playnewworld @primegaming How do you fix this stutter several people on ruach server are having problems with stuttering ever since you took the servers down
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Reno Sims
(@sims_reno) reported
@playnewworld I used the repair function inside the EAC setup tool Fixed my game No problem
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ℂ𝕙𝕒𝕤𝕚𝕟𝕘 𝕊𝕚𝕝𝕙𝕠𝕦𝕖𝕥𝕥𝕖𝕤
(@StepOnMeEvelynn) reported
@adamin01 @playnewworld Didn't fix mine. None of the listed fixes have done anything. Beyond frustrating at this point.
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StylerUK
(@StylerrUK) reported
@playnewworld @amazon Customer Service is absolutely shocking. Suggested to "Spam ban appeals" for a incorrect ban, Then was ignored for 10 minutes and they quit the chat. Refused to escalate to a manager as they "Dont have one" and suggested i reported a bug whilst banned.
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YimmyTee
(@holidaych1881) reported
@MercFE @playnewworld Wait ... what? Too busy or login issues?
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Baio Carcelos
(@CaioBarcelos5) reported
@playnewworld Hey New World I've been banned because players are abusing of your broken bot. I sent a ticket already but 4 hours later I got no replies. I am not the only one and I will not be until you fix this.
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No
(@lowiqapple) reported
@playnewworld @primegaming Fix you damn report and ban system holy ****!!!
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Don
(@dasokamii) reported
@playnewworld having trouble with In-game voice chat. It says my account is Too Young and or Locked. How does one unlock this?
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Jonathan
(@UnfluffyBunny_) reported
HOLY HELL @playnewworld FIX THIS STUPID BOAR THING ALREADY. Here you have task guess what cant do it!
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StylerUK
(@StylerrUK) reported
@playnewworld @playnewworld Any reason i've been randomly banned for one day? Went to customer service and your Customer Service Rep said "I deal with this all day" and suggested i spam ban appeals (I have screenshots)
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Paijean
(@PaijeanTV) reported
@Nexus71c @ManWhoStoleSus @playnewworld They either didn’t give it a fair chance or got stuck into a queue day 1-3. Which is no longer an issue. If you can get a group in this game , the PvP is a blast & makes leveling more fun. High replay value game for sure
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Baio Carcelos
(@CaioBarcelos5) reported
@playnewworld Hey New World I've been banned because players are abusing of your broken bot. I sent a ticket already but 4 hours later I got no replies. I am not the only one and I will not be until you fix this.
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Corey Smith
(@Csmith1844) reported
@ToshiroAki @playnewworld @Danotage I’m not going to transfer servers until they fix the inevitable game breaking bugs, I don’t feel like losing all my ****
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greg 🥀
(@morteelenta) reported
@BricksCooking @playnewworld @primegaming in my region a big chunk of players are experiencing connection problems, i just wrote it in english cause it’s an english speaking acc
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Noah
(@VexxPK) reported
@playnewworld Hey new world I was wondering I messed up on my characters name anyway u guys can fix it?
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StylerUK
(@StylerrUK) reported
@AmazonUK @amazon @playnewworld "I wish i can help" "I have this conversations all day" Who have you hired for customer service?
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Adam Lassiter
(@AdamLassiter10) reported
@playnewworld @primegaming @playnewworld any tips on how to fix the game skipping and always getting “lag detected” I have 400mps internet and a 2070 super gpu. Idk what to do to fix. Please help! #help #hatelag
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Giffe
(@Giffe7) reported
@playnewworld @primegaming I've claimed my pirate set but its not availble in the game anyway, been 10 days and talked to your support 15+ times and nobody can solve my problem, every account is linked properly and i've even unlinked and relinked 4 times.. i got twitch drops without any problems.
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Dominic Bell
(@xFluffyNationx) reported
@playnewworld so yall know your automod is broken right? cause the fact that people are getting banned because one or 2 people reports im is not good in the slightest
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SheepB0T
(@SheepB0T) reported
.@playnewworld , ever since the first major patch youd done, the game closes itself intermittently during fast travel, the autorun key bind stop working and while fishing the UI totally stops functioning. Restarting the client is the only fix. #NewWorldMMO #NewWorld #BugReport
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MercFE
(@MercFE) reported
@holidaych1881 @playnewworld Couldn't get in last night with the 'Steam must be running' error. Sounds like a lot of people were getting it. Hoping it's cleared up tonight... Want to not get kicked from the company. LOL
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u wot
(@VeraxDog) reported
@rockstar1744 @playnewworld Lucky. I could not snag a 30 series card for msrp. Makes me so glad I didn't listen to the naysayers and bought a 2080Ti last time. But yeah, I don't blame you. If I had a 3090, especially an EVGA since they seem to have the most reported issues, I'd be cautious too.