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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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The Rude Canadians
(@SumtaPenDragon) reported
@VersatilVic @GigahDank @playnewworld August launch got pushed back to September 28th. They didn't like the issues there servers were having
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ᒪE ᗪᑌᑕ ᒪOᑎG
(@poochswadge) reported
@playnewworld the connection is really becoming a problem to SEA players like me. Any chance you guys can make it a little bit easier when launching? Or even release a Asian server?
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Phoenixxl ⛔
(@Phoenixxl) reported
@playnewworld Do I need to Cancel my Preorder and preorder again to get access to open beta? I have pressed "request access", gotten no mail , am unable to download the client. Please fix this. T-2h
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Pedro Blanco
(@Pedrobl75704007) reported
@playnewworld Launch error lol all this time :(
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Chris Shilt
(@cshilt) reported
@playnewworld I need some help with an issue. Crashing to desktop consistently with a 3090. Framerates are capped @60 through the game and the Nvidia control panel. This has happened consistently though Alpha and Beta testing. I even RMA'd the card with no relief.
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D
(@shams1328) reported
@dwynnv @playnewworld They never respond but I was lucky I got access back into my account, the customer service here should do something about there service if it wasn't for the help of @utopiantechh a reliable source of help who helped me fix my account I would have been in same condition till now
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Ben Pleasant 🦒🇪🇺
(@bpleasant_efc) reported
@playnewworld @greg_edgars Yeah, my friends had this as well but i dont have the download option, should i have this automatically then, is this a steam error?
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Balths Knight
(@spook420) reported
@Gnitepracdlo @playnewworld Im living way down at the southern part of Texas. Border with Mexico During closed Beta i tried both NA E/W servers for ping. Neither was any issue at all. Both had a decent 40-60ping. Maybe it's your ISP....
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Gort Weneedunow
(@Smaktakular) reported
@playnewworld Downloaded the open beta this morning. I'm at the "View Worlds" step. Problem: There are no Worlds to select from no matter what Region I select.
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verey bowring
(@vereybowring) reported
@playnewworld In a stupidly long login queue already.
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Ливень
(@3huI51LuuNzBIa2) reported
@playnewworld @mm_connerr_rep_timeout . what to do with the error?
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twitchtv/onautilus
(@0nautilusRafael) reported
@playnewworld hello, I entered the game, then it crashes with lag detected, now I can't reconnect, I performed all the usual procedures and nothing
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DrWhiplash
(@DrWhiplash21) reported
@playnewworld EasyAntiCheat detecting ICue and lightingservices. ICue controls all the Corsair peripherals so closing that means no mouse. There a fix besides just nuking it? Didn't happen during closed beta.
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Efrén Pastor Mateo
(@Tupu11) reported
@playnewworld Cant wait for 1-3 hours of login issues and crashes, will be exciting.
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Shiifftee
(@shiifftee) reported
@playnewworld cant connect to the server ?! got LAG DETECTED mid game, restarted the game and now i cant even connect to the server.
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Gogbe
(@Gogbe_rl) reported
@playnewworld Launching the game, it says no product information found, and to contact customer service for this product?
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мαѕтєяѕ σf нαя∂¢σяє
(@WeLiveHard) reported
@playnewworld guys i have a problem (in the preview and in the closed beta i never had it) my temps are good, my driver are updated but every 5 minute my game get stucked and it says new world stopped working and it start buffering for 2-3 minutes, i don't know what to do or how to fix it.
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Matteo
(@VortiM91) reported
@playnewworld Crash every time...
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verey bowring
(@vereybowring) reported
@playnewworld In a stupidly long queue already to login already.
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Admiredplague🧬
(@Admiredplague) reported
@Stealthy__TV @YorkshireMike_ @playnewworld Gunna have to disagree and say that in a skill based combat system....it should be skill > level. Obviously level and gear comes with higher HP and Armor, but if your a 60 getting flattened by a 20 maybe the issues is your combat skill and not the game.
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Hinata
(@Hinata311_) reported
@playnewworld anyone have a problem updating ?
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Phoenixxl ⛔
(@Phoenixxl) reported
@playnewworld Clicked "request access" No mail No access No download. Please fix this.
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Nico Reyes
(@NicoooooRey) reported
@playnewworld Can you just tell me there won’t be US central servers now so I can get my heart broken now instead of later?
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Ahmet Winchester
(@AhmetW_) reported
@playnewworld For me it'll be 3/4pm-ish since germany is in UTC+1...but I'm hella stoked and even the login screen made me hyped !!>__>
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Pedro Blanco
(@Pedrobl75704007) reported
@playnewworld Id love to it just says launch error ive played the alpha and the last beta but now grrrrr
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talley
(@talley_400) reported
@WeLiveHard @playnewworld could be an issue with your ram. if possible have task manager open on a separate screen and monitor your cpu/gpu/ram usage while playing
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felis🐈
(@felis) reported
@playnewworld I got "LAG DETECTED" on AP Southeast/Utopia. I can't move character/exit game, only another player's chat is update normally.
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John Dvinci
(@John_Dvinci) reported
@playnewworld if more problems arise are you going to delay the games release again ?
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Ahmet Winchester
(@AhmetW_) reported
@playnewworld Servers don't seem to be online in Central EU, guess I have to wait till 4pm-ish where I live rn ..:c .. But at least I could get to the login screen :D
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Hinata
(@Hinata311_) reported
@playnewworld is there a problem because i can’t access the game right now even it won’t let me update