New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/24/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Kickingsoftly Ethan (@Kickingsoftly) reported

    @playnewworld Yea none of this helps my friends who still can’t make characters on my server. And since you guys have been completely vague about how server transfers work they don’t want to waste time on another. A shockingly low amount of communication on the issues in this age for an MMO.

  • RaymondDelTaco Raymond DelTaco (@RaymondDelTaco) reported

    @playnewworld Every time i try and play, it boots after 5 minutes saying lag detected not authorized to keep playing. Then when i try and get back in i get a unknown file version (assets/gamedata.pak)

  • evilabed92 Jon S (@evilabed92) reported

    @playnewworld I downloaded the patch today and I keep getting booted from the game now and encounter fatal errors

  • KamiKisu_ Gods Kiss 💗💜💙 (@KamiKisu_) reported

    @BradenLola @playnewworld It was able to be fixed with the help of the previous replies. Verify your files for the game in steam o us a corrupted one. After doing that it was a insta fix!!

  • Trungle000 Trung Le (@Trungle000) reported

    @playnewworld Scrolling target heal crash the game.

  • Squeamish_Vamp TheSqueamishVampire (@Squeamish_Vamp) reported

    @playnewworld Can you please give us some kind of information on the “connection registration did not arrive in time: DistributionManagerConnectedMsg” error, it has made the game entirely inaccessible to a lot of us. not lag just completely unplayable. Can't even do the tutorial.

  • QuestroxGaming Questrox (@QuestroxGaming) reported

    @playnewworld The Ongoing War Restricted Zone size needs reduced. It is way too large. It is interfering with quest objectives. Please fix this

  • HehatemeJ HeHateMe Picksix Jr (@HehatemeJ) reported

    @playnewworld nice queues, you didn't fix ****, how about new servers please

  • sYnCeR_gc syncer (@sYnCeR_gc) reported

    I was loading into a war in @playnewworld and got an infinite loading screen and I've tried everything to fix it but nada D:

  • xPlacebo TJ (@xPlacebo) reported

    @CYBERPOWERPC @playnewworld Also keep getting emails about surveys for your customer service but I can receive customer service from you on emails, phone or on here.

  • MunizKenneth Kenshii (@MunizKenneth) reported

    @DiegoLlanos11 @playnewworld my CPU was overheating, that was the issue for me

  • MagickManta ⭐ MagickManta ⭐ | Twitch TV & TikTok (@MagickManta) reported

    @playnewworld @KuroLilyStream So I'm getting error code 120??

  • xPlacebo TJ (@xPlacebo) reported

    @CYBERPOWERPC @playnewworld Can't receive any customer service from you*

  • WickedxRhyme Alex Rhymer (@WickedxRhyme) reported

    @playnewworld so I guess the patch did fix my achievement issue (no titles) because I just got my first one .. 54 achievements later lol any chance I’ll be able to get the ones I’ve missed? #newworldhelp

  • BlakeAbernath10 Blake (@BlakeAbernath10) reported

    @playnewworld my friend is having trouble making a new character for vingolf

  • JakkuZakku_24 Merman Kes (@JakkuZakku_24) reported

    @playnewworld Why do I get kicked out of server mid war? Dis happened twice 😭😭 Not even a crash just a kick out of the server and back into queue

  • AngelLuis93 Angel DeJesus (@AngelLuis93) reported

    @playnewworld After update im experiencing major frame drops . Wasn't a problem before, my settings haven't been touched

  • Haiguh1k Haiguh (@Haiguh1k) reported

    @playnewworld I signed up for my 1st war today for a fight over Mourningdale, I was in Edengrove. Accepted the teleport to join the war, got bugged into a repeated loading screen error and now I'm not even able to log into the game while the war is going on. I got in 1 time and

  • Squeamish_Vamp TheSqueamishVampire (@Squeamish_Vamp) reported

    @rebeloigor @playnewworld still waiting on a fix for this after a week of constantly contacting amazon games support

  • praveenram1983 Praveen Ram (@praveenram1983) reported

    @playnewworld Guys who has problems after update, verify most games with steam as client gets these errors. That's why other games have their own client in standalone or integrated to steam...

  • JonathonGrant6 Jonathon Grant (@JonathonGrant6) reported

    @RaymondDelTaco @playnewworld Same issue here all day since patch

  • Paradox_EP Ethan Price (@Paradox_EP) reported

    @flclfool @playnewworld @KuroLilyStream No I'm saying ongoing. There's no way to communicate with everyone unless they are on. Most of the issues with the game are ones that are noticed nonstop. Key gameplay bugs

  • DenzelAy denz (@DenzelAy) reported

    @xchilphilx @playnewworld yea, prob not the exact same issue but i think it has problems with using more power than it’s supposed to be/that you tell it to

  • ZekShitsonem ZeK (@ZekShitsonem) reported

    @playnewworld so glad I sit in 600 queue to just crash the second I get in the server to be put right into a 750 queue.

  • aidencoupe Aiden coupe (@aidencoupe) reported

    @playnewworld I've just installed new world on Steam and the game is not working

  • ZekShitsonem ZeK (@ZekShitsonem) reported

    @playnewworld Sat in 600 queue just to crash literally the second I got into the server just to be put into another 750 queue. Honestly **** you @playnewworld

  • Rudka83 Joseph Webb (@Rudka83) reported

    @AngryConsGamer @playnewworld Most of my company has the same problem

  • lynncordellia Cordellia Future First Light Governor (@lynncordellia) reported

    @bennettalex21 @playnewworld Haven’t had a fishing crash since beta. However the company message bug is still there.

  • whitesdie Diego Irons (@whitesdie) reported

    @playnewworld @KuroLilyStream I can't because of the connection errors😡

  • revan619 Revan619 (@revan619) reported

    @playnewworld So cant help but notice the azoth staff still does not work. Firestaff casts flame pillar on self if sheathed. There infinite death screen is still a thing. A lot of the fixes are not fixed yet such as the leaving event message and compass issues. Hopefully you can pass it on