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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Deezlar
(@escape1979uk) reported
@EyeSeeU8 @playnewworld Yeah for now I'd do anything you can to limit the power draw and temps.... totally sucks *** I should have been more cautious, but then @AmazonStudios should have fixed the issue...
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Aeternum Vive Giolas
(@BigShow237) reported
@playnewworld server population is way to low. Took the day off got lag booted and 2 hours later still 162 in queue. Not fun at all.
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David
(@Silversquall88) reported
@playnewworld Cash shop giving 408 error on processing transactions. Are they disabled?
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BlackMaiden
(@Blackmaiduru) reported
@playnewworld fix SA SERVER PLZ
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Dr. Design
(@PopCultPrinting) reported
@playnewworld Omg please fix the 7 day cooldown for respawn!!!! I'm not the only one experiencing this and it's much worse than waiting a couple hours for a queue.
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Jamie Armstrong
(@konamad420) reported
@playnewworld Got home from work at 4pm, queued up, 1300 people in queue. Got to 100th in queue, login servers crash. Re-log 30 mins later and I'm 120th in queue, get to <50 'Can't confirm place in queue' error and game quits. I'm then put back to 1200 queue and its now 9pm. Yay
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InnovSurvivalist
(@InnovSurvival) reported
@TheMissAtomic @playnewworld @Fallout I finished a video while on queue, then when I was like at 200 it gave me an error, back to the end of the line. Maybe I will try to start over in one of the new servers too lol
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Luís Filipe Escobar
(@lipeescobar) reported
@playnewworld Is this a joke? We are having these issues since preview last year and still not fixed! A big % of people can't still do not log in properly, the queue system is really ****** up.
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ParappaZG
(@ZgParappa) reported
So @playnewworld getting kicked from que every few hours not being able to login once since 12.00 cest...that feels bad really bad :(
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Picolino
(@pedroblatt) reported
@playnewworld After waiting like 30 min on queue, keep having a connection error and have to queue again. Any suggestions?
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Julian Andreae
(@b00tech) reported
@playnewworld Is there any reason why EU is lower priority than US east. When EU is having higher demand? 420K in EU queues (before login server crash) with 31 additional servers 26% increase 124K in US East queues with 67 additional servers 100% increase
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Steve Gray
(@SteveoGray) reported
@playnewworld can anyone explain why, after a day of server queueing issues on the EU servers, the American based Amazon Games decided to dedicate more resources to NA? There are several hundred thousand people that have been waiting to play for 12 hours and this is terrible.
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Dearing 🏃♂️
(@dearingx1) reported
@playnewworld just fix the fkn servers already. holy ****
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DragonPicks
(@PicksDragon) reported
@playnewworld Still no fix? Amazon?
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Temochka Belozubenko
(@SsSnakeEyes) reported
@playnewworld 11 ******* HOURS of waiting and then disconnect again and again YA VASH ROT EBAL
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BigB
(@MrBigB_) reported
@playnewworld can y’all please increase your server size or fix the queen issues, and fix the respawn issues I was playing earlier and couldn’t respawn for 7 days…now I’m stuck in que please fix
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Gerardo Barrasa
(@BarrasaGerardo) reported
@playnewworld Shameful, that a company like Amazon has this hosting problem is inadmissible, they have had enough time and data to foresee something like that.
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Deezlar
(@escape1979uk) reported
@EyeSeeU8 @playnewworld No.. they said it was fixed and by all accounts it wasn't an issue with anything but EVGA cards.... Mine was a Gigabyte OC
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Gamerguy1980
(@Gamerguy1980DH) reported
@BlackShrubberie @playnewworld @benevolentbowd But Casa imagine paying for a product and then not being able to use it. Paying customers have every right to say whatever they want. They had how many years and still cant get it right. Had no problem taking everyone's money though. And I'm sure the cash shop works fine.
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Icarus
(@IcarusTheDemon) reported
@playnewworld this is ridiculous, this happened in the beta aswell yet... here it is, thought the purpose of a beta was to fix problems before release. sort your servers, increase players, i can be patient and have been for 4 hours now, so hurry up
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Yerli ve Milli Çaycı
(@behzat_31) reported
@playnewworld So... new issue now... I created a char in Vagon, now my char is gone because Thanos snapped his finger and Vagon vanished so... I LOST my char's name because I can't delete the char and the game is saying that, my name was already taken!
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David Brooks
(@dmb291975) reported
@playnewworld This is NOT GOOD ENOUGH. On behalf of the hundreds of thousands that paid and can't play: Get your **** together and fix it. You own the largest cloud platform in the world. Act like it.
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Koma
(@TBCkoma) reported
@playnewworld WAITING IN QUEUE LIKE AN IDIOT FOR HOURS THEN GET DISCONNECTED FROM QUEUE FIX YOUR **** BECAUSE IM PAST THE 2 HOUR RETURN WINDOW.
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James
(@PootJM) reported
12 hours and Still not in game. Managed to get to 70th before an error message kicked me out back to 650th @playnewworld I want my money back
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TomHarrington
(@TomHarrington72) reported
@playnewworld Too many neck beards are logging in, and bengeing out on the game. Instead of logging out, they’re going to tape down an arrow key to keep them logged in while they sleep. This is unfair advantage because they’re going to be max level before others can even log in. FIX
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Rickey Williams- Fully Vaccinated, positive vibes!
(@MavethTheReaper) reported
@playnewworld You guys saw the issues from the beta, and queue times there, just seem irregular why you guys did not anticipate you would need servers far larger than 2k, you even delayed, just wondering why there was not more preparation.
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DragonPicks
(@PicksDragon) reported
@playnewworld 8 hours of disconnect from the lowest pop server AMAZON NOT LETTING ANYONE PLAY #NWFail
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Michael
(@That_guy_MCL) reported
@playnewworld Why was my character moved from el dorado to Camelot while I was in game? The server started lagging then kicked me to the main screen and that’s when I saw I was now in Camelot.
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Hanz Dampf
(@HanzDampf5) reported
@playnewworld Just waited 45 Minutes in queue. At 250 it kicked me out of queue with error "unable to join queue". Now I'm in queue spot 1500. Good to see that it was worth waiting for the delayed release ;-)
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ProtoTy
(@ProtoTy37) reported
@playnewworld I tried to change my window mode and now my window looks like windows 95. I waited 3.5 hours to just play the game and now I really don't want to restart to fix it. Anything I can do???