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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Runner_027
(@runner_027) reported
@geoffkeighley @playnewworld With tens of thousands waiting in queues to login and to play the game they paid for.
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Speytz
(@SpeytzT) reported
@playnewworld EU is a shitshow, Long queues and then u get error half way and get kicked out from the queue and ur back to last spot again. Fix ur god damn ****. Queues are fine if they actually work.
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Louis Andre
(@ML1709) reported
@jemjarzz @StephenHeart_ @playnewworld ques are not the issue, its being kicked from them because of a game issue and then going to the back of the line
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Josh
(@TheSaltBringer) reported
@geoffkeighley @playnewworld Your servers are a joke. Steam says I have 17 hours and 16 of those are in queue. I love waiting literal hours for it to disconnect the queue or crash when I fight a wolf. I was in a queue after my crash for 2800 got to 1500 for it to disconnect, now im 4800. Joke.
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Z3R01991
(@Z3Stream) reported
@geoffkeighley @playnewworld Dont forget the 1.5 Million PPL in Waiting list! since 6 Hours i try to go on the Server Waitinglist from 2-4k ppl and after 20 min i get kicked out cuz off server problems for what i have payed money? Wasting time?
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Dreamstatexy
(@Dreamstatexy) reported
@playnewworld I've been booted off the queue 5 times already and gotten a bigger queue each time ?!?!?!?! Can I play this game at all??? First, why do I get booted all the time, second why DOES IT NOT save my spot for this exact issue?!
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John Speight
(@Spiggeh) reported
@playnewworld How? No one can login the queues on all servers are huge, it's simple numbers 2k capacity per server, <amount of order> / 2 * 1.1 = amount of servers minimum needed. Sort it out already.
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peter mack
(@peterma65457326) reported
@playnewworld Yay massive Ques to log in and then I get to number 846 and get an error, can you not cap the number of characters then actually make them able to hold a decent amount of players
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Trench Dog
(@Tiny1066) reported
@playnewworld 764-70 disconnected failed to login... ill keep posting
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Ezekiel Gosuico
(@kiellykiel) reported
queued up in @playnewworld at 1100 and waited for 1 hour just to get an error WTF IS THIS
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Håkon Mattsson Karlfeldt
(@HakonMattsson) reported
@playnewworld I get lag detected, everything freezes and then I get DC:d every single time I’ve been inside the game. This happened during beta too. I’ve tried every ”fix” I can find. Is this something you are trying to fix? Cheers.
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hemligman
(@pluddz) reported
@playnewworld How about you add a feature that let's you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750..
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Paneka
(@Paneka_) reported
@playnewworld I wonder what's the point of a queue, if I get kicked out by an error message half way through? Asking for a friend. #NewWorldMMO
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Ravven
(@Ravven) reported
@playnewworld The EU login servers are really unstable right now. I've been disconnected from it with errors four times now, and the latest number in queue is 2114. I expect long queues, this is normal for a launch, but the disconnects from the queue (after hours of waiting) are disappointing.
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Polar
(@PoIar_R6) reported
@playnewworld is only for you if you want to wait 8 hours to get into a game, find a bug and then crash your game and repeat the cycle. How ******** can it be so bad, stop opening new worlds and servers, people have already joined a world with their character but cant get on it
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saim can vs covid-19
(@sitesakini) reported
@playnewworld fix the request exception error or your game will die
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Tomas
(@tomas75a) reported
@playnewworld The frustration of dropping out of queue and another 1000 is added to where you were. You should have fixed this months before launch and expect over a few million ppl to connect. Why guys?! Fix this now! We don't wanna wait 6-10 hours to play!
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HOGBarmy
(@HOGBarmy) reported
@playnewworld here is a good thought why don't you sort out the fact that everyone has pilled into the EU servers and now none of us that are actually from the EU region can play on there own servers because there always in a stupid queue, you need to address this issue quickly
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MrZanki
(@MrZankiTTV) reported
@playnewworld EU servers EVERY server has a queue from 1000 or more, fix this FAST or accept refunds, i didnt pay for NOTHING, this is unacceptable!
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hemligman
(@pluddz) reported
@playnewworld How about you add a feature that let's you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750..
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hemligman
(@pluddz) reported
@playnewworld How about you add a feature that let's you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750..
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Josh
(@TheSaltBringer) reported
@playnewworld Your servers are a joke. Steam says I have 17 hours and 16 of those are in queue. I love waiting literal hours for it to disconnect the queue or crash when I fight a wolf. I was in a queue after my crash for 2800 got to 1500 for it to disconnect, now im 4800. Joke.
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Passé
(@AUTUMNcore) reported
@playnewworld Also I keep getting kicked out of queue and put all the way back in line. Any fix or atleast plans for DC protection like what Classic launch had so you can skip queue if relogging ?
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Sicks
(@ItsSicks) reported
@playnewworld Yo faka strijders, why am i going from 1400 to 400 in queue and get a error and a setback to 1945. Unacceptable!
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Alex Nilsson
(@alex_xaosz) reported
@playnewworld Keep on getting dc'd the entire time cause of "too many exceptions", when tf are you going to fix so ppl can play? Amazon has the largest capital so start spending it right
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Nekomachie
(@nekomachie) reported
@playnewworld fix the authorization servers
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☁️
(@hasimori) reported
@playnewworld nice servers management, 4h queuing then pop random error and reset the queue : )
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Modestux
(@Modestux) reported
@playnewworld Jesus fix your queues i keep getting kicked out of them and then i get placed higher in the queue again it happened 4 times already
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Hawkins
(@MajinRod_RED) reported
@playnewworld was in queue 347... got a "too many requests" error and it kicked me from my queue. now it requeued me and im at 1628... come on...
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fotthewhuck
(@fotthewhuck) reported
@playnewworld i understand lengthy que times when blizzard launches something bec thats what theyre known for. then amazon comes in big and has server problems. just maybe try to raise the broken standards of today and maybe start spending some money SO THE GAMER GETS WHAT HE PAYS FOR FFS.