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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Quarantin0
(@40ozPhantom) reported
@Nametakensucks @playnewworld Amrine is still taking orbs and not letting anyone in on US-East Caeno, entire server is stuck at that part of the story. Fix your damn game.
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Aardvark
(@Saint_Pootis) reported
@playnewworld The bug fixes and AFK prevention is good, however there is no QOL (Quality of life) changes, at all, in the patch notes. Please at least fix the tagging of enemy bosses not counting. Infuriating with outdoor bosses hitting and tanking but no credit of kill for xp, loot or quest.
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Revan619
(@revan619) reported
@playnewworld Just waiting for a fix on firestaff/ice gauntlet abilities often casting on self rather than where you aim it
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CJ
(@christopherJrg4) reported
@playnewworld Will you be doing any fixes for the latency issues with in dungeons on eu?
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Collin Murray
(@collinmurray999) reported
@playnewworld Why has there been no news on the video card breaking issues with your game still going on? Clearly was not fixed and it’s more than just evga 3090s. Many of us posting on your forums and contacting the support team and still no answers or acknowledgment. Help?
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Kimisaru
(@Kimisaru) reported
@playnewworld Next pls fix the MOTD for teh company! We still cant edit one because it still opens up all the menu's
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Willett
(@Willettgoboom) reported
Welp, @playnewworld was fun while it lasted, but i cant play the game at all anymore. Bad bug that makes it so i cant use target skills at all. Can only use instant skills. Maybe the patch will fix it.
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BN-PRO
(@BNPRO7) reported
@playnewworld the problem is not the legit 30/40 min AFKs who are active players and will be back in 30 min for more hours of play... the problem is the MANY HOURS to FULL DAYS AFK people... those of course need to be kicked,
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Brandon Toews
(@Greybaine) reported
@CringeyDad @playnewworld New World wasn't the underlying problem, it was a manufacturing issue. There cards that bricked had a defect which caused the problem.
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AlejandroCP
(@AlejandroCP23) reported
@playnewworld Hi! Great job guys, but did you fix the transation bug? At least in spanish version we are not able to ser perks percentages. It is quite anoyying. Thank you. Go on making Aetereum even better!!
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nE | Munkey
(@evilmunkey42) reported
@KryptechKnight @playnewworld Lol yeah I could see that being an issue. But I imagine if I'm playing at work, I'd be doing stuff close to towns and just grinding easy mats or something lol
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Anon
(@Anon97702769) reported
@playnewworld that was the update? better fix this ultra annoying Pop up for up coming wars wtf
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CringeStealer
(@K1llStealer) reported
@playnewworld Ice Gauntlet AoE damage not working properly, another existing bug since the beta when you leave a dungeon and your compass stops working, character randomly being stuck in a weird position while moving, trees not properly disappearing... How did these things go unnoticed?
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MarioStylez
(@Marstylerz) reported
@playnewworld Any updates on the lag/desync in Expeditions ? Our group on Kerguelen server are unable to complete any expeditions due to this since last friday ! The issue being that you receive damage 2-3 seconds before the mobs even start their attack animations.
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Rhysera
(@RhysEraGaming) reported
@playnewworld AFK Prevention when if I wanna make a sandwich I have to wait over 3hrs to get back in? Amazon, this is not a customer friendly approach when your servers have been the issue since day 1. Now you punish player who desperately want to play the game?
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Ravezaar
(@Ravezaar) reported
@playnewworld I dont see a fix for the game-breaking "Abandoning Event" -bug or iam blind ? tought this would be priority 1
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Crimson Decoded
(@CrimsonDecoded) reported
@playnewworld So US East Dindymon has this weird bug where almost anyone who tries to enter Amrine Excavation gets their Tuning Orb eaten, but never actually gets pulled into the expedition, and has been for a couple days. Is this issue known and is there an ETA to a fix?
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MrPenguin
(@MrPengu16868301) reported
@playnewworld Why am I concerned about that they only stated „free“ transfer at the very first post after launch and now talking about shop …. What was it again. Creating a problem artificial to offer the player a paid solution…
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JustWiggles
(@WigglesJust) reported
@CringeyDad @playnewworld Is this a problem with the card manufacturers? The EVGA issue was only an issue due to a design defect on the card. I imagine this is the case again just more people have access to the game now than they did for the beta.
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Epik
(@Epikh3llo) reported
@yozsh_ @playnewworld Yeah, was hoping they would throw out another patch like they did in the beta to fix 30series GPUs from bricking like my 3080ti did on Saturday
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TheHappyPittie
(@TheHappyPittie) reported
@theshockcable @playnewworld Afkers hog up space that actual players could use. That is a huge issue…
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Rich
(@Zebwen) reported
@playnewworld If you don't fix the fast-influence exploit, you won't have a player base to update. You can claim its not an exploit, but if your intention is for a territory to go from 0 influence to war deceleration in 5 minutes then your game is broken.
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aRAMdomguy
(@justaRAMdomdude) reported
@playnewworld please do something about the bot problem. Thank youu
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Einfachich
(@ZovKx) reported
@playnewworld RTX Cards Fixed from your Render Engine or still activ this Problem ? @playnewworld
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ethanpnk
(@Ethanpanne) reported
@playnewworld The fact that when you crash, you have a place in the queue for a few minutes would be very cool, because it's really annoying when our game crashes and you have to retype several hours of waiting.
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Collin Murray
(@collinmurray999) reported
@playnewworld Seems like you failed to address the largest issue in this patch. Bricking people’s gpus. Please try again.
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SpoopyJC🎃
(@TheAsianJC) reported
I was excited to do the Amrine expedition, but ran into a bug... It took my quest item and wouldn't let me in. Hope @playnewworld can fix it soon.
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Drackjo
(@ShadowGods1) reported
@playnewworld I guess they will also fix the fact that the people massively report from people of other guilds to get banned senselessly?
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Peachy🍑
(@vipeachy) reported
Huge shout out to @Alexander_Locke for sitting down with me and showing me how to fix my stream!! Zander is so freaking genuinely kind and HELPFUL. LIKE DAMN. thank you 🥺 Turns out I don’t need a new graphics card or ANYTHING SUCKERS!!! @playnewworld streams coming SOOOON
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Bolek Jura
(@BOLOYOO1) reported
@playnewworld You know what we are waiting for, so focus on that, cause it's your fault you even need to create it. So just fix your mistake, and let us transfer character asap.