New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 12/20/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (92%)

    Sign in (92%)

  2. Glitches (8%)

    Glitches (8%)

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • TheStormTiger Alex (@TheStormTiger) reported

    @MindofX1 @philou225 @playnewworld They had a beta and the same problem they litterally had to add servers they have not learned anything from that beta at all this is on them

  • ActivEcold ACTIVEcold (@ActivEcold) reported

    @playnewworld we need more server's this is ridiculous the EU servers are so flooded no one can login. and that's not even knowing what's going on in the rest

  • TokiBuni Toki 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@TokiBuni) reported

    @playnewworld I got in after 2 hours of waiting and seen 90% of players jumping and running into walls (not playing but keeping their space in the game) while I get it.. I also think this may be part of the problem. Signed out after lunch break and I've been getting a connection error since👎

  • Digit9467G David Le Poidevin (@Digit9467G) reported

    @playnewworld Aware of login queues? are you aware that after waiting for an hour to go from 728 to 220, we get the mm_loginservices_internalServerErrorException error just to requeue and be placed 1335 in line?

  • ZiuneTTV ziune (@ZiuneTTV) reported

    another 3 hours!!! in the queue. error right before i am in srsly? @playnewworld

  • CraigTwining1 Craig Twining (@CraigTwining1) reported

    @donut1256 @DaMetaEX @playnewworld Yes, I won’t be buying in game currency. But still, you cannot argue that it’s ok to have hours of waiting because of the price and launch issues. Makes no sense.

  • ellyamanda Elly (@ellyamanda) reported

    @playnewworld Imagine being in que for hours, just to get to positon 40 to then get a failed to login error :) ha ha ha.

  • RisteiuAlex Alex Risteiu (@RisteiuAlex) reported

    @playnewworld I'm sorry but this is a terrible launch. Been trying to connect since the servers opened early in the EU morning and every time i get closer in the q , i get disconnected with an error message and my position in the q is reseted.

  • Braderzz001 Brad (@Braderzz001) reported

    @playnewworld I waited until I was 40 in line and then I got an error like many others and now my character has disappeared. What even is this????

  • maxrenke Max Renke 🐱‍💻 (@maxrenke) reported

    @Eddie_v3 @CrazyStiggy @playnewworld you don't know what you're talking about. this is a fundamental problem, no cloud provider can solve this. it's an economics problem

  • BoomerFitzy Jason Fitz (@BoomerFitzy) reported

    Are we gunna have to wait in a long queue everytime we sign in @playnewworld

  • FRichter921 Fridrich Richter (@FRichter921) reported

    @playnewworld After waiting 4h in queue, getting to position 30.. now I get errors and my character is gone. Good job

  • wtfishenderson Henderson (@wtfishenderson) reported

    @playnewworld Why did I sit in a queue for almost 3 hours, then once i get to position 100. It boots me out for login failed and i have to requeue and stick me at the back of the line...

  • NokorUK Lewis Macey (@NokorUK) reported

    @playnewworld Queued from 764 or so down to 289, and got thrown out the queue with an error. I'm now 1309. This is ridiculous, how no-one else got chucked out. Evening ruined.

  • Krafteon Kraft (@Krafteon) reported

    @Lushton @playnewworld Every launch has issues. Rough, would be full server access with servers crashed and inoperable. Until a company pulls off a seamless launch, I will always expect queue times or down servers. It's. How. PC. Gaming. Goes. Always has been this way.

  • AlGardiner6 Al Gardiner (@AlGardiner6) reported

    @playnewworld If you are stuck logging on. LOTRO (Lord of the Rings Online) are offering all quest packs for free if you enter the code LOTROQUESTS2021. Not as nice graphically but never any problems logging on - just have to play Hobbits and what not :-(

  • kitsyn Kitsyn 💙 (@kitsyn) reported

    @playnewworld Unfortunately, additional servers don't help get the 2/3 of our company who have been in queues for 3+ hours onto THIS server with the rest of us. Please fix.

  • daanxyz Daan (@daanxyz) reported

    @playnewworld servers down?

  • realbigcheesetv BigCheeseTV (@realbigcheesetv) reported

    @playnewworld Awful experience so far, logged in this morning got to level 11, ended up in a 1300 person queue after being booted, got in....got booted, joined a 1500 person queue..got an error message...now my character has disappeared...not a happy customer.

  • Blacky0804 Makis Karagiannidis (@Blacky0804) reported

    @playnewworld There must have been a major error just right now with the server structure, since i was waiting in queue and all of a sudden i get an error and my character is gone. Care to explain?

  • Marco_wbn Marco N. (@Marco_wbn) reported

    @playnewworld One of the richest companies in the world doesn't manage to release a game with server capacity of more than 2000 players and broken queues. In year 2021. Ridiculous.

  • stephenkeenan7 stephen keenan (@stephenkeenan7) reported

    @playnewworld is the EU SERVERS DOWN?

  • ZanjiOfficial Zanji (@ZanjiOfficial) reported

    @playnewworld thanks, for letting me a paying custommer sit for 3 ******* HOURS in que. To then just kick me off. Fix your ******* ****.

  • WolfRefleXxx WRX 🖤 𝕿𝖆𝖑𝖊𝖓𝖙𝖘𝖈𝖍𝖒𝖎𝖊𝖉𝖊 (@WolfRefleXxx) reported

    @playnewworld When servers crash are the characters lost?

  • beckyshuriea Dr Becky Bolton (@beckyshuriea) reported

    @playnewworld login servers down EU?

  • ToxicSkipper Skipper (@ToxicSkipper) reported

    @playnewworld went from 3200 down to 125 only for my game tro crash and reset me to 14520 LMFAO

  • Nicriks Nicriks (@Nicriks) reported

    @playnewworld There is nothing more fun than waiting 2+ hours a second time to see again the ERROR inscription being 11 in the queue ... all servers in EU have 2000+ people in the queue. How am I supposed to get on some server ... FFS

  • Marco_wbn Marco N. (@Marco_wbn) reported

    @playnewworld One of the richest companies in the world doesn't manage to release a game with server capacity of more than 2000 players and on top we get broken queues. In year 2021. Ridiculous.

  • MikeMcKie92 Mike McKie (@MikeMcKie92) reported

    @playnewworld @Osxgeekgirl nice to know you ignored my tweets with the error code that's giving me the same issues as @osxgeekgirl 🙄

  • IMoxxi Meowxxi (@IMoxxi) reported

    @playnewworld I get that there are an overwhelming amount of people trying to get in and very understandable but its frustrating to wait an hour and be nr 200 and then get an error code and now Im 1495. And it just failed again.