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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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MobiusRosette
(@MobiusRosette) reported
@playnewworld Timed out waiting for spawn point - error in less than 1 min.
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RyloMessy
(@MessyRylo) reported
@playnewworld Stop crying… and no I’m not defending Amazon….. I sat in a que the 1st day for 2 hours, then I did some research. I saw they opened up a ton of new servers. So I joined a low pop one and I’ll transfer my character when this all gets figured out No issues here. Wonderful game!
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SWE_Motorizer
(@SWE_Motorizer) reported
@playnewworld Gets in one time. Lag detected. Kicked. Ques up for about 35 minutes. Gets in for 20 seconds. Lag detected. Kicked. New que 1035.... It's worse than on launch ffs.
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SmeargleUseSketch
(@CriRacioppo) reported
@playnewworld ******* fix you ******* queues! Is impossible to do 5k queue and when u are at 200 he kick you out is a ******* scam
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White Shamrock
(@Eddie_v3) reported
@playnewworld Credit where credit is due. You guys responded quickly to issues and worked hard to resolve them. That is appreciated.
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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Steve N
(@stevenicholls) reported
@playnewworld Wait you dont have the ability to transfer characters already? that is a basic function of a mmo backend. But anyhow more servers does not fix the issue of making a character and then the next not being able to use it.
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MAT5ON
(@MAT5ON) reported
@playnewworld What if 5 mins waiting dont work and problem exists for 1 hour now?
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TheMaleNurseLive
(@MaleNurseLive) reported
@playnewworld i can barely move, LAG DETECTED
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Levy Elshoeght
(@elshoeght) reported
@Pakosni1 @playnewworld After reaching number 1, the game loaded it never got me into town before it crashed, could the problem be the town? The queue just doubled, another 760 people before me to find out, stay tuned! >.<
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Gabriel Azevedo
(@azvdg) reported
@LvsyanLoL @playnewworld It is a Known Issue. You can check the Thread on Forums
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Dracilio
(@Dracilio) reported
@playnewworld @Chadesh It's not allowed but your servers are the fault. We don't need to go to these measures to ensure we can play the game in our free time and then possibly get penalised for it?? Fix your crap then maybe you won't have to address this
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TheMaleNurseLive
(@MaleNurseLive) reported
@playnewworld im lagging so much, anyone else the same? playing on high server
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Marcos Vidal
(@PewTio) reported
@Halt_Yipp @playnewworld Double betas same problem.
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Gary Langfield
(@Gplangfield) reported
@playnewworld I got to 100 in queue and it keep disconnecting saying the login service isn’t available for EU?
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Simon * Mental Health 💜 #BLM 👍
(@XaryenMaelstrom) reported
@AGENT47MoMi @playnewworld I know I'm not the people you want to reach. I had this error. I verified my game, fully shut down steam, restarted PC, opened steam verified again, shut down steam fully and restarted steam... it was gone. Not sure what helped but I did all that.
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Tom Sheppard - Prismatic Studios
(@TomShepNZ) reported
@playnewworld The wars on Australia Eridu has broken the whole server. Most of the Covenant (Defending Brightwood) are frozen or teleporting around the map while the Marauders are taking our fort. There is nothing we can do.
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Michael
(@TheNeighSayer) reported
@leeparkinson3 @playnewworld It’ll get better I’m sure. First few days have been pretty rough. Problem is, once you join a server you can’t move your character off it onto a different server so if your server is full you’ve no choice but to wait.
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Tentacle Maiden 촉수 처녀
(@_tentaclemaiden) reported
@TheNeighSayer @playnewworld You literally just need to click ok when the error comes up and leave it for ten seconds and it puts you back into the queue at the place you left....
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MobiusRosette
(@MobiusRosette) reported
@playnewworld Nope, not working. Cannot create character, waiting 5 mins - identical result. Number 1 in Q, low pop, unable to load starting area.
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Steelcryo
(@Steelcryo) reported
@Koth_Remulak @playnewworld Which error are you getting? Are you getting the mm_toomanyrequests while you're queueing? If so, just click OK then leave it, DON'T PRESS PLAY AGAIN. After a 30 seconds or so, it should put you back in the queue at your previous position.
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Reynbow
(@realreynbow) reported
@playnewworld in a defense war effort right now on eridu and the entire system is completely broken, half the faction stuck in town, people can't move and we lose because of a MASSIVE glitch?
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King Qasmoke
(@qasmokegames) reported
@playnewworld I'm getting the error timed out while waiting for spawn point
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Squireson
(@SirArtLovett) reported
@GamerB3njji @Ferdina05338545 @playnewworld Its not really possible to just increase server caps, adding servers is all that can be done, when character transfer is added next week all the server issues will be minimised
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Steelcryo
(@Steelcryo) reported
@TheMenmaro @Cyael @playnewworld Yup, doing any quests where you have to kill x number of mobs is nuts at the moment with the number of people doing it at the same time. Not to mention finding resources. I feel like upping the player cap abates the queue problem a little, while completely upsetting gameplay.
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Lucas
(@dedpohl) reported
@playnewworld Maybe you should fix my graphics card your game just grilled 2 days ago. Put that on your priority list.
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Kazh_BBC
(@KazhBBC) reported
@playnewworld Im happy to see communication from you, you should also look at the stability when queuing, errors, crashes, that the game closes without throwing an error, that is also a problem
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Christober 💉
(@Whuffle) reported
@DieBaardManZA @playnewworld Good old launch issues! It wouldn't be an MMO-release without the Discords spamming "WHAT SERVER ARE WE ON NOW?!"
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DeepFocus
(@DeepFocus15) reported
@ZzaManX_ @playnewworld Would you rather the servers overload and crash because that's what the limit is there for.
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keezdawg
(@keezdawg) reported
@Steadyhand0 @Aztecross @playnewworld I get that it’s a bottleneck/gateway issue and not always server capacity…ie not enough lanes to get people through…then issues with game services, engines, etc. Someone will figure it out…guessing the investment isn’t worth it given it only happens during launches and DLCs