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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Parker
(@RobertP27833094) reported
@playnewworld Blaming the players for finding a way around your issue is not it Face the inherent issue that is here, own up to it, and take it as feedback. Targeting the players is not the way to do it. The issue that you have is lack of planning and foresight. Your issue, sort it.
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Brad Bushard
(@Dragonlord_Brad) reported
@playnewworld And super easy fix . Should have capped character creation on a server close to server cap size. Would not have 8000 people on a 2000 capped server trying to play.
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Jesse (Shockzzy)
(@Shockzzy_) reported
Crash world, whats happening @playnewworld ZARA keeps crashing
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Arj
(@Arjs9) reported
@playnewworld FAKE QUEUE numbers!! whose genius idea was that to improve company's image ? showing lower numbers in queue wont solve the problem and gamers are not your average customers that can be fooled easily. lol !
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theshockcable
(@theshockcable) reported
@TheBuzzKid @playnewworld actually you're wrong ! I'm in a group with leaders of companies and we chose a projected low population server . Over night it was swarmed on login day. So no we're not going to give up our freedoms !
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D'Vinny aka Danny aka Baba aka John
(@DaVinnyTV) reported
@playnewworld Just make y’all’s script a lot longer but instead of using basic intervals change the intervals of the actions. Like a fight, make your scripts like a fight. Movement wise…timing of keystrokes. Because **** these devs…fix the actual issues.
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Hapa_Fodder
(@HapaFodder) reported
@ClydeThaMonkey @playnewworld And that is my honest point. The queue times are what have caused this problem
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Brad Bushard
(@Dragonlord_Brad) reported
@playnewworld Horrible idea. Fix servers and add more capacity. Not punish players for not wanting to wait 5 hours to get into a game.. that's insane bad move.. No wonder people are circumventing afk log out. work on internal before punish players for trying to make game playable for them.
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Alkitria
(@alkitria) reported
@playnewworld Hi, where can we report bugs and give some suggestions please? I have an issue with splitting stack option not working, same for repair option sometimes too. Also could we have a pinning option available to pin useful locations?
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Honkai Star Train
(@HonkaiStarTrain) reported
@playnewworld FIX THE UNINITIALIZED BUG WITH ACHIEVEMENTS AND PROFILES! THIS IS A CORE MECHANIC FOR GODS SAKE!
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Eris Ravyn
(@ErisRavyn) reported
@playnewworld Something about not wanting to spend a total of 6hrs in a queue because we stupidly decides to grab a bite mid session... I think you'll find it drops significantly when we can ditch out of the literal lag hell that the current servers are.
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Invi
(@invi_tv) reported
@TTVAlexicew @playnewworld There's more graphically intensive games that are not killing GPU's, the problem is with how the developer are using said API calls and its putting unessesary strain on GPU's where it just isn't needed. The fact its killing 10 series 20 series and 30 series GPU's as well...
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ItZMaZi
(@ItZMaZii) reported
@amazongames @playnewworld fix ur fking servers im getting kicked out of the queue at 100 back to 900 what do you expect me to stare at my fking screen for 3 hours to make sure the game doesnt think im afk
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Invi
(@invi_tv) reported
@TTVAlexicew @playnewworld At the moment, its the only game that's doing it and it really shouldn't be. While the GPU will be replaced under warranty etc, I just don't want to risk it right now, I'd rather wait until the issue is fully identified and adressed.
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Liam
(@lgladdy) reported
The team at @playnewworld really, really need to implement some kind of queue skip if you load the game immediately after a crash. I get to play maybe 2 hours a day before a crash means I’m in a 1500 queue and can’t get in again.
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Jannes
(@jaanneees) reported
@playnewworld maybe fix wars first, i kept spawning dead in the city and couldnt do anything while the war was going on
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Boxfridge
(@Boxfridge) reported
Hi @playnewworld my game says failed to login to server connection error. My internet is on, only had problem today can you look into this for ketumati server. Thanks!
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Gaming Habit 101
(@GamingHabit101) reported
These #PLAYNEWWORLD queue times are a pain.... especially when youre at position 80, get an error, and go to 1400..... 🙃
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Matthew Tanner
(@matthewtanner) reported
@playnewworld This is either a joke scare tactic, or the dev team is way out of the loop on what the real issues are. these actions will hurt regular players not afk, and it will not affect physical subversion only macros and ahk scripts. Please listen to your player base before it's gone.
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Eric P Hall
(@ERefusenik) reported
@smoresandoreos @NWCompendium @playnewworld Incorrect. There are such long queues becauyse these spastic ***** think adding 50 new 2000 cap servers does ANYTHING to fix servers with 4-6k+ people trying to play on them
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Retro
(@TheRYSERetro) reported
@playnewworld How about you fix the game fully, just broke my gpu
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How To Tech
(@HowToMediaLLC) reported
@playnewworld Just give people free server transfer and lower the afk kick time to about 30 minutes. Other than that don’t change anything. This issue should go away organically if you give players the option to move away from the overpopulated servers. (1/2)
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Mantha3l
(@mantha3l) reported
@playnewworld You are punishing people for an issue that you created. The Alpha and Betas, as well as preorder numbers would have told you this was going to happen. Great game, but whoever manages your server implementation is useless.
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Fred
(@OGFredMeta) reported
@amazon @playnewworld disabling character creation wont fix your issues with server population. Why ban character creation on Tum Tum when we have no queue??? Now my friends wont play New World bc we cant play together. Well played.
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EVNZ
(@EVNZBOYZ) reported
@playnewworld Hey, just curious but this is now the 3rd time I had to go through a 2k+ queue after having my game freeze on me. This is super frustrating since I‘ve been spending more time in queue than actually playing. Are you guys considering a 2-3min disconnect grace period?
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Musty Gorilla
(@Sweaty_Fat_Nerd) reported
@Headstrong55 @playnewworld Its not a problem just because its a problem for YOU
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Fiffy
(@FiffyxD) reported
Please fix the issue where u get kicked out of queue at position number 1 and have to get back in line spend 2 hours in queue to only get kicked out when i reach number 1 for the third time now :( @playnewworld
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Toxiin
(@Xs_Toxiin) reported
@WhoaFlyingChair @playnewworld If thats your thought then your part of the problem of server ques
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Surly1
(@surly0ne) reported
@playnewworld People who keep commenting fix your servers and increase capacity, its not a tech issue its a game design situation. Its a single instance designed to have 2k people running around not 10k. Its not going to change. Transfers are the only fix. Know what you’re complaining about.
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Brody9
(@Brody2K) reported
@playnewworld FIX YOUR SERVERS PLEASE AUSSIES ARE DYING OUT HERE MAN