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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Wells
(@TheLastSane1) reported
@playnewworld I log in today, after fixing a connection error I get into queue and I am 666 in line. Yep think I might just wait a little bit to log in xD
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Ouzen
(@Ouzen87113680) reported
@YisucraistRM @playnewworld Same i was in the Q from 5 pm till now same error 3 times the last one was bad i was at place 184 i think ....
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Kinya
(@BabaGraPL) reported
@playnewworld Awesome! Although I don;t have any problem with playing and have lots of fun, many of my friends refunded game because of queues :( I wish you could communicate with your community a bit better and more often :(
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🍪 Cookie Dogo 🍪
(@D3XT3R_DOG) reported
@roxy_vixentails @playnewworld Quite true honestly, but with more servers and pretty much equal queue times ranging from 3-4k with an average of 3-4 hour wait time. Not including if the game for some reason crashes, disconnects, or has errors.
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Dvieli
(@Dvieli1) reported
@playnewworld Go fix the Amrine Dungeon... its impossible to do and without it you can't progress the MSQ, how come the released game has more bugs than the closed beta...
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SexKarate
(@SexKarate) reported
@TimmyTechTV @playnewworld This is just 100% not true. You started this thread with a comment about the fact that folks aren't actually able to playing, they're just in queue. And now you have 2 people agreeing with you that it's a problem and now it's not a problem? Weeeeeird, bro.
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Bohdan Kostrytskyi
(@about0) reported
@playnewworld Fix queue pls. It's not fun to wait for 6h.
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Rinaldo Tjipjes
(@RinaldoTjipjes) reported
@playnewworld Fix current servers, not just add more. Increase the cap, double it.
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SWTurbo
(@JohnShingler6) reported
@playnewworld some crash/error timers for game/queue would be great right about now, crashed out of the game so got stuck in a 3k queue and since then had multiple join errors as I got close the front of the queue resulting in being pushed back to near 3k... It's disheartening
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Corpsehh
(@Corps3hh) reported
@playnewworld is honestly so disappointing. I was so excited for this game, the queues are literally broken. I received an error, was kicked from the queue multiple times, my queue INCREASED by over 600 randomly. (1/2)
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Ogge Jdoge
(@OggeJdoge) reported
@playnewworld Play? More like sit in que for 3 hours, then get connection error when you are at place 20, then reque for 3 hours.
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Oliver
(@ElectusMusic) reported
@Amarooo12 @Trane63 @playnewworld oh damn, didnt even know that was an error. sorry i couldnt be of any help after all..
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Sindri Freyr
(@Viorizon) reported
@playnewworld At 4 pm, I logged into a 3k queue, at 5 PM I got an error and booted to the end of the line. Now at 6:30PM I got another error and booted to the end of the line for a 2nd time. 3rd time I sit in a 3k queue today. Fix your ******* servers.
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Alvino
(@alvinduhmunk) reported
@playnewworld btw your quest Tainting the Tainted (good name btw) ******* sucks! It's broken....only 5 players can complete please fix ty that's what a beta was for.
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〰️
(@tsolewsgniht) reported
please fix the amrine excavation in the br server kigal @playnewworld
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Babayugah
(@babayugah) reported
@playnewworld How about fix the ques for the current servers so we don't get disconnected for whatever reason after sitting for hours in que. Thanks :D
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hemligman
(@pluddz) reported
@playnewworld @P4wnyhof How about you add a feature that lets you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750 and once more to 4k..
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Killaclutch420
(@fatz42088) reported
@geoffkeighley @playnewworld Just got the game working on getting the drops I've been in the queue for about 30 minutes so there working hard to combat the server issues much respect to the whole team working hard on new world
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Daniel Parra
(@Gringo_up) reported
@playnewworld the problem is not the servers, people want to play in the most popular ones, the others don't have much, they should add a system so that later they can migrate to another server when it's time to calm down a little bit.
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Lindsey Smith
(@LMSmith724) reported
@ChrisPlacko @playnewworld RIGHT ON! This was something foreseeable - SO why wasn't this problem planned for? AGS you certainly know how many games you sold - you should have planned for that instead of letting your "valued" customers sit in Q's thousands deep for literally HOURS
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Mishka_with_puppies
(@mishkathedh) reported
@playnewworld is there still being work done to fix queue times? I appreciate adding new worlds but that doesn’t help once you have a character created and have to sit in a 4 hour queue to get back into it
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Davy Moon
(@Davychu) reported
@playnewworld Seems like EU is a way bigger problem, any news on what you'll be doing yo get rid of 3000 player queues on 2000 capacity servers?
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Hans Tomatoes
(@ProTomMastho) reported
@playnewworld Why does your game not work? Bought the game yesterday I still cannot play?? Are you going to fix this or not?
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Start Whacking
(@MaxBetButton) reported
@playnewworld How do I get a refund? I purchased through Amazon and there is no refund option. I don't want to deal with the rtx3090 black screen problems I've had the entirty of your games existence. Through beta and all....
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stephenheart
(@StephenHeart_) reported
@TarNaugrim @playnewworld The games not even subscription based. This is an issue with almost all MMOs. Grow up. Or whine, I don't care anymore. lol
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فهد
(@_iifahd) reported
@playnewworld fix your Queues we cant wait six hours to play the game #NewWorldMMO
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Jackal
(@RagingJackal) reported
@playnewworld Address the actual issue. Queues and the server cap.
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Patryk
(@BryczkowskiPL) reported
@playnewworld NEW SERVERS WON'T SOLVE PROBLEM... WHAT ABOUT PROGRESSION?! IF YOU WANT TO SOLVE IT WITH NEW SERVERS UNLOCK CHARACTERS TO BE TRANSFERABLE
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ALSARHEED
(@fluckedu) reported
@playnewworld Yeah im waiting 2k queue. And now i get the error message thx NEW WORLD 🌎
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Exoristos
(@tomthomloudis) reported
@playnewworld plz fix the queue 3 hours to log in EU servers....😫😫😫