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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (100%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 ‘Ewa Beach |
Sign in | |
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Courtney Statler
(@WildSideC) reported
@playnewworld steam updated and now can't play. fix it please
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Anchor
(@xAnchor_) reported
***DO NOT UPDATE STEAM*** Easy Anti-Cheat has made YET ANOTHER error! If you update your steam, then games such as @PlayApex and @playnewworld will give an error: "Untrusted System File: C:\ProgramFiles(x86)\steam\steamclient64.dll" This is a normal @Steam file
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Antonio Sandoval
(@Brewsumn) reported
@playnewworld Unrecoverable ERROR??
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Cozaa 🌹
(@GZ_Cozaa) reported
@perznOCE @playnewworld well im waiting for customer service live chat :D
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Thecandyman88
(@Thecandyman881) reported
@playnewworld @M0MFHVG5q4tvoJu Hey is the team aware of the game launch issues that just popped up with the steam update?
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ShootingstarTM
(@StarfromDiscord) reported
@mitzipana @playnewworld It's an issue with any game that runs easy anti cheat after the update
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DLove
(@DevinLo57686980) reported
@Steam and @playnewworld There is an issue with EAC. Please fit it. Currently getting Untrusted system file steamclient64.doll.
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MrDaSpookguiin👻🐧
(@MrDaPenguiin) reported
Getting that "must launch steam" error on @playnewworld to tired to figure this out...ill try again tomorrow ...
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Firefly
(@twp156_) reported
@Slushpuppy_TV @AnthonyKongphan @playnewworld Today there was 3 total and an invasion on the server (im on the same server) and one caused a server crash and rescheduled for the top of the next hour. All 3 were within 2 hour start times.
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Epsy
(@Epsy_) reported
Hey @Steam nice update. How I can’t even boot @playnewworld fix this I am an addict
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Mitzi
(@mitzipana) reported
Anyone else getting a “untrusted” error on @playnewworld after latest Steam update?
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NSG_NaPPy
(@NSG_NaPPy) reported
@dmjiggy @playnewworld Same error message for me. Restarted steam , pc, verified files, ran as admin, etc. nothing working.
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NSG_NaPPy
(@NSG_NaPPy) reported
@InsertProfile @playnewworld Same error message for me. Restarted steam , pc, verified files, ran as admin, etc. nothing working.
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Lord Hermoso
(@LordHermoso) reported
@Cryptoohhhhh @playnewworld Same issue here, please let me know if there is any answer :c
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kaze
(@iemkaze) reported
@playnewworld @SerMedieval New issue: it says we must be signed in to play after the new steam update. Doesn’t let a bunch of players load the game.
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Cozaa 🌹
(@GZ_Cozaa) reported
@perznOCE @playnewworld yep connection error, ima try verify files
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arin
(@arinchad) reported
@playnewworld Getting an error to play in Steam from, I am
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605
(@Hard2Pipe) reported
@playnewworld game doesnt launch EAC error after steam update
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NSG_NaPPy
(@NSG_NaPPy) reported
@TotalWattage @playnewworld Same error message for me. Restarted steam , pc, verified files, ran as admin, etc. nothing working.
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deezy
(@deezyydrr) reported
@playnewworld please fix this bug where I can’t play after the steam update. I just want to play your ******* game.
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YaBoiDat
(@YaBoiDat) reported
@playnewworld fix your kill credit system. Trying to kill one guy for a quest but theirs 20 of use waiting, can’t do enough damage to get the credit then wait 5-10 min and rinse and repeat. Give everyone who hit the NPC credit
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Marcel A. Niemans
(@TSVStriFe) reported
@playnewworld is there an issue with Easy AntiCheat? My friend cannot seem to start the game. He gets the message: unrecoverable error steam must be running to play this game, while steam is running. Also he gets this error: Untrusted system file %path to steam% steamclient64.dll
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Kanashimi no kyōkai
(@zellarc74) reported
@playnewworld there's a problem where a lot of players over at Alakapuri can't login due to an error where it says we're not logged in to steam? Any fix on this? We have a war coming up in less than 2 hours
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shawnwsl
(@shawnwsl1) reported
@playnewworld steam updated today i keep getting unrecoverable error steam must be running to play this game. and then it says untrusted system file. did all the verify integrity/ reinstall etc. nothing works... anyone has a solution???
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TheTrey
(@InsertProfile) reported
@NSG_NaPPy @playnewworld I think it has to do something with the latest update. hopefully they can fix this.
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Ed
(@Mamagrainn) reported
@astrophiliacxx @playnewworld @SerMedieval Apparently it’s on eac side that same issue
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NSG_NaPPy
(@NSG_NaPPy) reported
@nekrosnana @Steam @playnewworld Same error message for me. Restarted steam , pc, verified files, ran as admin, etc. nothing working.
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Blake Oppenheimer
(@blakenstine) reported
@Asilemx @waximo @playnewworld I tried this but then it gives a different EAC error
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Frank
(@TheRetselm) reported
@creativem0dz @playnewworld same issue
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justin *******
(@Justin_pollock2) reported
@UndignifiedSage @playnewworld Do this at your own risk, people are getting more problems after doing this