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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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#Kevin
(@KevindeAquino_) reported
Yo, @playnewworld ! I just got dc’d and went from level 20 to level 15 and my Verdant Trapper skin is nowhere to be found. You can fix that, right? #PlayNewWorld you guys really need a support account
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TheDiamondRanger#GoldenSun
(@DiamondRanger1) reported
@playnewworld Until then, why not try restarting the servers? Clean the server of all of those wall runners, acting as a bandaid to the issue until the previous things are fixed.
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ArithmEric
(@arithm_eric) reported
@playnewworld Wait five hours. Play one. Lag detected. Wait five hours. Rinse and repeat. Fun.
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ABB
(@ExileOnBrainSt) reported
@playnewworld How did you not foresee this issue?
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Cody
(@KazakiBoom) reported
@playnewworld 2000 people on a server is the issue, single characters stuck on single servers is the issue. In the long run more than 2000 people will call a server home, and if more than 2000 people want to play at the same time... queue. Mega servers, non-server specific characters, etc.
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#Kevin
(@KevindeAquino_) reported
@playnewworld @playnewworld yo how can I get help with an in game issue!? My stuff disappeared! And no, I didn’t drop it
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JDot
(@Jd0t_games) reported
@playnewworld @AMZNGameStudios imagine being ******* amazon , and having your **** servers be the main probelem with your game. Qued for 1 hour just to have a queue crash and get sent back to 2k. Lol. By the time this is playable the hype will be dead. #PlayNewWorld #newworldmmo
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Ky_Million
(@Ky_Million) reported
@Scale_Uno @playnewworld It sounds like a lot till you see the % multiplier- honestly like 1-25 in levels and 1-60/70 in professions is what 25-30 and 60/70-80 feels like- now that’s not a problem if you just play to have fun, but for ppl racing OOF (which is WHY I changed up my plans/style)
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gifty
(@giftzwergg) reported
@Faders_ @playnewworld Its not even that bad wait until you get a connection error or a failed queue message and you Need to wait all over again
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Joey
(@joeymatts5) reported
@playnewworld I waited 13 hours yesterday in queue to get error coded then 5 hours today fix ur **** or give me a refund
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Tacopowner
(@baileymarieyee) reported
@playnewworld Been kicked from the queue 5 times now. Been waiting hours to get in. I was in the game for a bit until “lag was detected” and it removed me from the game completely. Such bullshit.
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MeatlessComic
(@MeatlessComic) reported
@playnewworld The people that find it acceptable to wait in line for an hour hours on day two of the game release are part of the problem. I'd understand if this was a small studio, but it's not. I pre purchased and have yet to play as the queues when I'm off work have been too large.
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Eric Rissler
(@EricRissler) reported
@playnewworld Nothing like logging in and getting DC within 5mins. Then having to wait 4 more hours to login wtf. On Server Camelot. 3rd time this is happening.
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Chris
(@CauT1oN) reported
@Diamattiss @playnewworld I just did a few minutes ago, just said lag detected and kicked me
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David Pineda
(@W__strife) reported
@playnewworld imagine to wait in aeaea server for 1h30 and then get a log in error…. 1000k queue **** this
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Buzlow
(@buzlow) reported
@playnewworld hey new world team...fix your game. I haven't been able to play since hitting level 4 launch day (of which I had the day off and couldn't use any of it playing this stupid game because your queue times are garbage and you dont seem to care)
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vitu 👹
(@_tabarnak) reported
@playnewworld we don't need new servers, we need that you fix the dungeon and the imortal bug
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Tedric🛡
(@TedricTTv) reported
@CelesTauri @Wickedella_ @playnewworld Yea I know but people are now altering that by having clickers, so doing different things extends the timer, I see people moving forward backwards side to side and crouching to avoid being kicked, like I’m not complaining but it’s deff going to be an issue that will effect things
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Juan Pablo Uberti
(@vegetariantats) reported
@playnewworld Your long queue issue will be solved once you make the transfers available.
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InternalMalice
(@MaliceInternal) reported
@playnewworld fix your game pls. Just got kicked befrom a massive crash during one of the first wars, and now I gotta wait through 2k people again to get back in. Those who got kicked should have been allowed to reconnect back instead of getting kicked.
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Ron0x
(@Ron0x) reported
@heyitsaaron @IGN @playnewworld If you get the network error message. Don't press the OK button. Click on the cross on the topright of the message and wait (so don't press play). If you pressed the cross and wait you will continue in the queue.
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TheMechanic
(@TheMechanicTV) reported
@playnewworld any plans to fix the commection error?? Just sat through my queue to join, got the error and now i get to do it all over again.... 😡😡
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David "Krofo" Lazzari
(@Krofo29) reported
@playnewworld I don't want any more worlds, I want to play with my friends on the same server. They add slots ... 4 hours trying to enter (position 2400 18.30pm) so that when I have to enter (22.30pm) it says "could not enter the login queue. Try again.". Try again and let me position 2955 ...
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EsiwZ
(@esiw_z) reported
@playnewworld Although we all appreciate more servers as they are needed, it does not address the issue of players who have made substantial progress on existing servers who can't still get it. Are server transfers being pushed today?
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Volhov Velez
(@volhov_velez) reported
@playnewworld The amount of words is not the issue. It’s the player cap.
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Qndzy
(@QndzyGaming) reported
@playnewworld Whats the point of new servers? Wont people just stay on the server they created their first character on? this wont really fix queue times.
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Edgardo Lamas
(@edgardo4415) reported
@playnewworld Can you please fix the immortal bug and dungeons not working and being ******* desynced with invisible mobs?? Thanks in advance dev team
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Toxely (commissions open)
(@toxely) reported
@playnewworld where are my marks of fortune? I got the edition with the 25k coins and they haven't shown up. Can't find anything about this issue
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Ian Shalk
(@LimitZ_US) reported
@playnewworld FIX YOUR QUE TIMES U DELAYED 3 TIMES
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Ron0x
(@Ron0x) reported
@babayugah @IGN @playnewworld If you get the network error message. Don't press the OK button. Click on the cross on the topright of the message and wait (so don't press play). If you pressed the cross and wait you will continue in the queue.