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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Connor
(@conpeen) reported
I purchased a @TEAMEVGA graphics card as I was aware of their reputation of good quality products and great customer service, however I am yet to receive either. Whilst playing @playnewworld my card stopped working. I have been refused RMA and am looking for justification on this
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AskMe
(@Vapist_1977) reported
@playnewworld Amazon, you seriously need to sort out this account banning issue. People are getting mass reported before wars and getting 24hr bans. It's a massive problem.
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George🐥
(@wtfGiraffes) reported
@playnewworld I have an rx 5700xt and your game just bricked my video card simply opening my inventory. WTF fix your dam game now what am I suppose to do with this ****?
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Venety
(@MissVenety) reported
@mitsuriiguro @playnewworld They seriously need to fix their banning system. My mates appeal was denied because a mod approves the ban with no evidence? I don't understand how a mod can even do that, let alone get away with it. All my mate was did was post a discord code for the war..
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Cinch/Alt | Hailstorm 🍕
(@TheHailStorm711) reported
Seems like @playnewworld and @Steam are having some sort of connection issue
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Cristian
(@Braecris) reported
@playnewworld I have a question about servers not allowing new players to make characters. Idk if this is still a problem but 2 days ago my friend got the game and was unable to play with me and all my friends on a server and made him want to refund. when will new characters be allowed?
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فارس العبدلي
(@FaresAlAbdalli) reported
@playnewworld But this problem is pushing many people away. Sad because this game is worth it!
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King of the Stream 🇺🇸
(@KingOTStream) reported
Anyone else still having issues with #EAC and @playnewworld ? Havent been able to launch the game since Wednesday evening.
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AskMe
(@Vapist_1977) reported
@playnewworld Please can you fix it so that other people can't skin your kills straight away? Maybe a 20 second timer or something which gives you the chance to skin it? Some players hang around waiting to skin other peoples kills
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Edward
(@kindaoverthis) reported
@playnewworld @Danotage Sick workaround… but please fix it? I missed a war yesterday because of this bs.
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Jordan Harden
(@Damienziegfried) reported
@playnewworld I got banned for "abusive behavior" with no indication why or what. Until such time as you can fix my ban which I truly believe is a mistake on your part. I want my money back.
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SetTopVox
(@SetTopVox) reported
@ConnorBennett14 your recent article about @shroud and @playnewworld is frankly just bad information. Saying that the game caused his UPS to crash and not saying anything within your two paragraph "article" to back up that claim is just ragebaiting. How do you keep a job?
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Ram
(@rambiome) reported
@playnewworld can you fix the market, when i try to sell anything or buy anything it just spins when i click buy. IDK if that is just me or what
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HurtGarci 🏳️🌈🇪🇸
(@HurtGarci) reported
@ReleNtless1gVAL @playnewworld Display weapons on HUD and you will have a better feeling, I used to have this issue but with this fix, It feels totally different.
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Jesper
(@JespersVisions) reported
@playnewworld It’s a good game here a list of I find needs to be look at 1. Heating issues with cards they are way to hot 🥵 ASAP fix this 2. Option to turn down spell effects 3. Fix the pop up upcoming war on map all the time 4. Fix auto running 5. UI bugs 🐜 #NewWorldMMO
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Jake
(@Leifacche1) reported
@KyameronYT @playnewworld they tweeted last week saying we could transfer between regions however theres a forum post from a customer service employee from today saying that you cant now :(
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Inertia “skeleD4n” ☠️👻
(@InertiaD4n) reported
@JabbrJaw_ @playnewworld Yeah I had the same issue with Apex. It’s due to the latest Steam Update from what I heard
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Nathanael_Roberts
(@NathanaelR_) reported
@playnewworld All I did was go into the setting in steam for the game, then local files, then validate the game files and it fixed the problem for me.
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Robert Smith
(@frogdigidy) reported
@playnewworld So ... I was banned because I disagreed with a group of people over a technical aspect of how lag works. I did not agree with the majority. I did this with no abusive language or toxicity at all. Guess if we don't like you we can just report you with some friends..
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Psy&cho
(@Kallermatsch37) reported
@ItsNsanity @playnewworld You can try to alter the fancurve or try to undervolt your GPU's until a fix comes out. Worked like a charm for me back when I didn't have good casefans
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Zenzi / gunneh
(@BelgiumIsntReal) reported
@Scoom @thestifflertv @playnewworld I think doing it to a boss is the main difference :P Its not a permaban which is good. Hope they fix it so more don't get the ban. Glad we agree though :D
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DiIlon JabbrJaw Young
(@JabbrJaw_) reported
@InertiaD4n @playnewworld I figured it out last night had to stop running it as admin. Then do the EAC fix then restart steam and then it worked. Just in time for bed.
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Liam_Deathe
(@Liam_Deathe) reported
@AdmiralSpeedy @KingVigors @playnewworld So why did amazon say they fixed the issue?
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AgentAztek-WDGG-B42 Empire
(@AgentAztek) reported
@myviewoflife_ @playnewworld I also run on high graphics with no problems
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Chris Brown
(@chriscbrown) reported
@AnthonyKongphan @playnewworld I think its a problem now.. but won't be as much of an issue when everyone is max level. Right now the tip 1% of the factions have to fight every war cause they are the only ones at a high enough level to have a chance.
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Rocknm
(@rocknm09) reported
Does anyone elses game crash when doing Amrine Expedition? @playnewworld @
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Jore
(@Joreftw) reported
Hey @Steam iv'e encountered this issue earlier this week, and now it happen AGAIN, ther is something seriously wrong with the library within your app. apparently the whole game folder has deleted itself after i got an error playing @playnewworld ... twice this has happened, help.
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AdmiralSpeedy
(@AdmiralSpeedy) reported
@Liam_Deathe @KingVigors @playnewworld They didn't. They said it wasn't happening, because it isn't. A bunch of EVGA 3090s failed while playing it because of a manufacturing issue that EVGA already took responsibility for.
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AnarchyKraken
(@AnarchyKraken) reported
@playnewworld that great you added something nobody has asked for again.... now can you please fix the dogshit code or like literally any of the bugs lmao
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OneUp_deadshotz
(@OneUp_Deadshotz) reported
@GanjiMayne @playnewworld Encumbrance glitch?