New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 12/21/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (92%)

    Sign in (92%)

  2. Glitches (8%)

    Glitches (8%)

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrManganelli2 André Manganelli (@AndrManganelli2) reported

    @playnewworld when will they solve the problem where the skill has a cooldown of 172hrs?

  • ON3ILLTV ON3ILL (@ON3ILLTV) reported

    If you are getting kicked from @playnewworld server queue's with an error message.. Click the cross to close the error message and wait, DO NOT PRESS PLAY. The game will put you back in the queue in the position you was in when the error message occcured 👍

  • bullgoren Bullgoren (@bullgoren) reported

    @playnewworld Got home from work, tuned in to new world, got in queue position 2736, took a shower, got the error pressed OK, back in queue 2877, good night ill try again tomorrow....

  • Termehhs Termeh (@Termehhs) reported

    @SamWitts2 @playnewworld I've played about 20h. 20h is a pretty big deal to me. I have a job, a partner and a life and I don't really want to start again. Imagine buying a house, it crumbles after a few months and the builders say. It's ok, we'll move you. Why do gamers accept **** service constantly?

  • bugradursun16 Buğra (@bugradursun16) reported

    @playnewworld Please don't find a solution to the waiting queue problem for a while. Losing half of your players seems like a viable solution.

  • beliy_pro Alexey (@beliy_pro) reported

    @playnewworld Swapped at new server and can’t play cause error “can’t spawn”. Good job guys! *clap-clap-clap*

  • s3kmaster Masteador Anteador (@s3kmaster) reported

    @playnewworld Amateurs can make servers with 10k population. Stop that argue now and fix the stupid game.

  • NinjaLestat NinjaLestat (@NinjaLestat) reported

    @bloodfacepig @playnewworld Don't have that problem. I get on to my server straight away.

  • Yehosha777 Yehosha777 (@Yehosha777) reported

    @playnewworld There are no workarounds for the most common connection error. Looks like I'm wasting another full day of vacation to wait in queues only to get kicked repeatedly. :(

  • simon26125817 xbabyyodax (@simon26125817) reported

    @playnewworld It doesn't work I got kicked after waiting from 2000 and when I got 300 I got kicked. Error message saying failed to login queue. Then I went back and got 2700 queue. When can we switch our character to other servers?

  • JackHallow123 Victor (@JackHallow123) reported

    @playnewworld Except maybe the new. But I don’t want to waste my profession after playing several hours already. It’s a great game and I know the hype will cool down soon BUT you guys really need to fix that you can keep your position in queue!! Cus this is unstable AF and waste of time.

  • MMO3rab MMO3rab - محمد (@MMO3rab) reported

    @playnewworld ******* hell.... I waited from 2900 to 167 and it disconnected and tried your solution and it didn't do ****... now I'm back to 2262... my friwmd who got in after 1 hour in my que time.. he got in.... fix this **** or you'll lose your players

  • Tcinar_tv VaraynTv (@Tcinar_tv) reported

    @playnewworld Hi there, can we maybe move chars to diff servers for free till you find a solution to your server problems ? leveling to 20 every day is boring. It's like playing the beta over and over again. Thanks! I know you have the feature make it free :)

  • fstrankowski F 'fLoo' S (@fstrankowski) reported

    @playnewworld My wonderful experience of New World today: - Logged into queue. - Waited 4000 Queue - Got kicked out of queue at place 591 - Logged into queue - Waited 3800 Queue - Got kicked out of queue at place 109 - Logged into queue... Seriously? Streamers can just login? **** that.

  • Raruno7 Raruno 🏳️‍🌈 (@Raruno7) reported

    @bilalkinali @playnewworld I did nothing, only the error came up, my character disappeared from the list and after a while the message from the new queue.

  • SaySorry707 SaySorry (@SaySorry707) reported

    @playnewworld It doesn't work! This error constantly pops up and eventually (after about the fifth time) throws it out of the queue altogether, saying that it was not possible to connect to the queue and have to get up at the very end and pray to all the gods!

  • leejonsmith Wear a damn mask, muppet. (@leejonsmith) reported

    @playnewworld Nope, disconnect at 900ish, now at 1596. Such fun

  • Termehhs Termeh (@Termehhs) reported

    @SamWitts2 @playnewworld Yeah but hours are precious to people. And we shouldn't accept such ****** service. Accepting **** like this is why we get half assed games that should still be in beta and remain completely unfinished. I rolled this character on the lowest pop server at the time also.

  • RiotLeonard Leonard (@RiotLeonard) reported

    @playnewworld @playnewworld Can you please explain why not increase server capacity by at least 1k? This would solve most issues for most servers.

  • JackHallow123 Victor (@JackHallow123) reported

    @playnewworld I got the “connection failed” error twice today. First after 2hours in queue and second after 3hours. And yes, I tried to press OK and wait. I waited for 15 minutes and nothing happens so no way to get your spot back. Sad it has to be like this on all EU serves.

  • HotChiliCyclop Elvis (@HotChiliCyclop) reported

    @playnewworld What about getting the error for 8 times in a row, than waiting for 1hrs and nothing popping out?

  • Obscene_llama Obscene llama (@Obscene_llama) reported

    @playnewworld That’s rubbish, I kept clicking ok and yes it put me back in queue but then when I got to 100 after hours it gave me a different error and chucked me to the back of the queue. Unacceptable.

  • mackiestacks mackiestacks (@mackiestacks) reported

    Every MMO has a quest that's near impossible to do and in @playnewworld it's this Elk Antler thing. I've never had so much trouble killing and skinning 2 animals in my life. How about some more spawn points and some faster respawns eh? I don't want to be time gated by respawns.

  • NotTheBees_ bees (@NotTheBees_) reported

    @playnewworld adding more servers isnt the problem, i rolled on a "low pop" server and now it has a 3k+ queue and i just want to progress the character i've pumped 10 hours into and not make a new one.

  • doctor_gonz9 Greg (@doctor_gonz9) reported

    @ExsailantJuan @playnewworld Everybody pays taxes. You do assuming you have an income, otherwise your parents pay. Now if i have a boo boo i pay nothing to fix that boo boo. Half of US (ish) well goes bankrupt or dies. One winner here my man and its not americuh

  • Kaherdin Kaherdin (@Kaherdin) reported

    @playnewworld Ok guys it's time to do something now. 3 days we are not able to play Infinite queue time. And even if we try to queue earlier, we have crashes in queue : I GOT 6 OF THEM IN 4 HOURS. And not the "cool" crash, no, the one that doest not tag anymore into the queue. Wake up...

  • AddeMoberg 🎮Andreas Moberg🇸🇪 (@AddeMoberg) reported

    @playnewworld had this error, pressed ok and now been waiting for 10 min and havent gotten back into queue yet, started queue aprox 3 hours ago

  • bilalkinali Bilal Kinali (@bilalkinali) reported

    @Raruno7 @playnewworld ? I had this error 50 times now. Maybe u were unlucky dunno

  • whosnachosyt whosnachos (@whosnachosyt) reported

    @playnewworld WHO CARES ABOUT DAMN addition WORLDS! Fix your trash queues ppl want to stay with their friends just becaus your not good enough to set registration limits for each world. Damn joke of the week

  • Drasten1 Drasten The Dungeon Master (@Drasten1) reported

    You keep adding servers, that's not the issue @playnewworld . You need to up the server cap (only 2000 players?!) and provide the transfers. People aren't going to the new servers because they already have time on the loaded servers! #NewWorldMMO