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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Siv
(@Clerify0) reported
@playnewworld Please put this message on the logon character screen then. Everyone doesn't use social media... If I just were on Twitter a few min earlier I could been in the game. Please , if you guys can't find a fix, then put the message in game. Thanks
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Egehan Özçelik
(@madagger) reported
@Claymore030 @Celtics_fan78 @playnewworld As you can see i waited for 2k+ once and i got the error and now get to wait for another couple hours cause of a problem by their end.
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🌙
(@t_izzy0513) reported
@playnewworld AND AGAIN i got in que for my server placed 1100 i reached pos.78 got told i failed to connect waited for it to rejoin the que (didnt do it) so i pressed play again got placed in a que for 2400 really amazing..... instead of added server fix the issues with already servers.
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SABER
(@ItsSABER_) reported
@Insp_Clouseau99 @playnewworld That’s just normal lag I have not gotten this at all and play on one of the biggest server potentially your internet?
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Laur Dorian Niculita
(@DorianLaur) reported
@playnewworld now is 3th time q position 2000+ , I get that error always around 300,400.I stay more then 2 h in the q .How can I fix this?? thank you
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SABER
(@ItsSABER_) reported
@Official_McCree @playnewworld Obviously they are gonna fix the issue but they can’t just update the game every single time they fix a single issue so like they said this is a “workaround for known issue”
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Beradonwar
(@BeradonWAR) reported
@playnewworld Fix Your old servers aswell please, Alastor is already down for 1 hour and no info or anything!!
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rlo
(@rloiwnl) reported
Sitting 4h trying to get to Slavna server and getting errors every time... @playnewworld
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SrGravatas
(@SrGravatas) reported
@madagger @Celtics_fan78 @playnewworld not trying to be their lawyer here since they are a millionaire company and i dont give a **** about them, but there are plenty of servers for you to play... problem is people want to be everyone in the same server.
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Zavoc
(@ZavocOriginal) reported
@madmidder @JimmieSan_001 @playnewworld I know they have tried, and I do agree with you that It isn't an easy task. I'm just tired of game companies who can't make a great launch, without issues like this.
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David Simcock
(@Confirmed12) reported
@playnewworld Well it doesn’t work that fix as I’m back at 3113 now with getting that msg which I have gotten all day
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DA2Z
(@DA2Z5) reported
@Nowotn_y @playnewworld You clearly have no clue and must be new to gaming it doesn’t matter what company it is these issues happen in basically every mmo
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midder ツ
(@madmidder) reported
@ZavocOriginal @JimmieSan_001 @playnewworld I don't know man, this is not easy task. Why do you think all online games are with problems? Or do you think they're not trying? They ****** up, yes, but still.. This is not easy task to handle.
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Zavoc
(@ZavocOriginal) reported
@madmidder @JimmieSan_001 @playnewworld It is, but it really shouldn't have been an issue to begin with. They have had so much time to prepare. But well, Better save money to be safe of a loss I guess?
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Daniel Hayles
(@Dankryles) reported
@t_izzy0513 @playnewworld They are fixing the issues with servers that are already up. Can't you read? You think they can just press a button and BOOM it is fixed instantly?
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Tejas Rampurkar
(@TRampurkar) reported
@ledf2012 @playnewworld @jay_handa hope they will fix this in near future!
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Teiko
(@Teiko_) reported
@playnewworld I think this just kicked me out of queue position 20. Error on the login servers. :)
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migler
(@themiglershow) reported
@playnewworld Should SERIOUSLY open up the Character migration service. Like, NOW #NewWorldMMO #PlayNewWorld
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ZentiX
(@ZentiX27) reported
@playnewworld Got home from work, knew it was a que. Was 3k in que. After a few hours, error. Back at square 1. New 3k in que. This is totaly BS.
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Marc
(@n0bb3r2k) reported
@playnewworld Worse than long queues is to get kicked out with an error at position <200 and have to start again at >2000. I will probably not try to play again for the time being.
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Rich Henderson
(@Celtics_fan78) reported
@Bohnalex1 @Leinhart051 @playnewworld How are you not getting that this should have been done before launch. Or they could have been smart enough to do a mega server like ESO then problem solved. But you keep white knighting. I'm sure they appreciate it.
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Alberto Sebal
(@alsebal) reported
@playnewworld It just happened to me and.. no.. It sent me back to the line. Please fix it... it doesn't make sense not being able to manage a simple queue and makin us waste our time.
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DCG
(@1DCG1) reported
@playnewworld "queueing for a starting area" is a broken queue, if youre character is already lvled and not completely new its causing a forever-queue bug.
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PSYtec
(@psytec_) reported
@madagger @playnewworld So i just have to stare at the 2k queue in case i get the error or i am starting anew got it. nice fix.
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Daniel
(@DanielNicolai1) reported
@playnewworld i had that error an hour ago and got back in the queue after a 1 or 2 minutes but it was not at the same position. Was at 800 and got to 2222 after rejoining the queue.
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pavan
(@abhilashpavan) reported
@Gothalion @playnewworld They have gone through closed betas, open betas and still can't figure out the long queue issue then that's on them, we can't keep abandoning our existing progress just because game is designed in a wrong perceptions. Don't say we don't understand these intricate things.
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Maxerral
(@Maxerral) reported
@playnewworld When i get in to the game it tells me "lag detected" and i get booted off. Happens sometimes and sometimes not. Just wondering if its on ur end or mine?
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pipsquik
(@FabianDOOOM) reported
@playnewworld right now getting in the game is impossible. there are 2 errors failed to join login quees and the login error(this one you can join back in the quee by pressing ok) the first one ur completely ******.
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Neijek
(@Neijek) reported
@playnewworld Third night in a row, home at 1830 CEST .. 2K IN queue ... Unforgivable. Let's get a move on a fix, this is the 3rd " low pop" server and 3rd night in a row i can't play due to long queues
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Nuku
(@boalacopiilor) reported
@playnewworld Hey @playnewworld is there any solution for the queue crash problem? It's been happening to me very frequently and it's frustrating to wait 1 hour just to get kicked and then start from the beginning. Most of the times pressing ok won't do the trick, still have to press play. Thx