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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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John Riordan
(@JohnRiordan) reported
@playnewworld I sure hope you fixed the armor mitigation issues that cropped up in the last few days of ptr. If not the game is going to be in a pretty degenerate state until it’s fixed
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.
(@JamesBerndt1) reported
@NewWorldFans @playnewworld Has anyone been having an issue where you can’t play the game because the game says “login prevented for suspicious activity”??? I left the game for over a month, came back, can’t play it anymore
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James Flanagan
(@blacksmithjim) reported
@playnewworld Would be nice to try, but after the update I get the dreaded "malicious software detected" issue.
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FastRonin
(@FastRonin) reported
When @playnewworld support hangs up the phone on you 3 times and closes an open ticket 4 time and still has yet to solve an in game problem that net a company 300,000 in gold loss. All I want is a legitimate conversation with someone and cant even get that. This is terrible.
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Juswel
(@Juswel_P) reported
@playnewworld Fix the server please. Very laggy. Delay response. And Server not responding randomly.
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Nathan Reynolds
(@BrickbrigadeTV) reported
@JamesBerndt1 @NewWorldFans @playnewworld I had the issue once but restarting the game cleared it up for me.
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Matt
(@RuneYasuo) reported
@playnewworld Yo, internet broken across world. What did you update this time?
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Chucky
(@Chucky_7734) reported
@Scormey @playnewworld Yup, they need the extra time to fix the existing bugs to make room for the new ones in the coming update.
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WHO
(@Tomandj68960923) reported
@playnewworld When are you folks going to stop RMT sales via companies selling taxed gold? Companies should have no access to any gold made via taxes. Currently companies are selling the gold they make via RMT. Fix this now.
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Obi_WanJabroni
(@ObiWanJabroniTV) reported
@ZachTWB @bradlee83100513 @playnewworld My only problem with that is it will make people not want to flag so they can use the mount. Once the map is like twice the size it is now they should add mounts. Then have a big portion of the map forced PvP with no mounts. It's very easy to get around right now.
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Raphael Olive
(@Kakoiw) reported
@playnewworld Theres a bunch of aimboters on Lanka.. fix your ****
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AJ
(@juskuromii) reported
@playnewworld Can you guys fix my non loading floor
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Ramdan Arne
(@RamdanArne) reported
@playnewworld Fix the bug, amazon! Sweet scar mission in Brightwood and Sea Dreams mission in Cutlass still bugged
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Rusty Bynum
(@manawar1960) reported
@playnewworld There’s not a ******* thing to do in this game once you reach the end, and the journey to get there is horrible. It’s a broken mess and this update will most likely be no better based on their track record.
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Muhammad Hazim
(@muhammadh1zim) reported
@playnewworld Please fix the quest in Cutlass Keys "Sea Dreams" its bugged. Also add a feature for name change. Most people would love that
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BLACKBURN x92x
(@X92xBlackburn) reported
@playnewworld Mass transfer button is broke in storage, so now you can only transfer one item at a time. Please fix, this is ridiculous.
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jat0rz
(@jat0rz) reported
@playnewworld Why is 500 stats no longer possible? Please do not take weeks to fix this one. Thanks!
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Handicappedkitty
(@handicapedkitty) reported
@playnewworld Hey guys. Have a question, as your game is total piece of **** and nobody plays it. Could you borrow your servers to Square to help them with congestion issues? Nobody plays your game anyway and servers are empty, and Jeff would be happy to get some extra money for christmas.
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Lebègue Manuel
(@begue59153) reported
@playnewworld what are you waiting for? all players this bar ... no merger, no new content, no bug fix (I'm talking about the displacement bug) frankly what happens? have this co have waited, did nothing it's a shame the game has potential. wtf amazon srly ...
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Mason Pruett
(@BoneAlone2) reported
@BearsFanForLif2 @Champioee @playnewworld You didn’t transfer to a high pop server. Bro I moved to Valhalla and no issues. You went to a med pop server and made a dumb choice. Should’ve went high.
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Ash
(@Ash_MUFC_RFC) reported
@jmaymay1 @bradlee83100513 @playnewworld Yeah. A lack of mounts are a serious problem 🙄 What a ****.
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Darii Palacios
(@DariiPalacios) reported
@playnewworld Nice but im stock in the logo screen for 20 min... after the patch. Game its broken...again.
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Big_Headed_Gamer
(@BigHeaded_Gamer) reported
@ThomasW78165025 @playnewworld Everything is automated. You be lucky if you get a reply for a ban let alone customer service. Amazons trash at games. Stick to shipping service please.
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JIN SAJIN
(@TheSajin) reported
@Liquidwillv @playnewworld same issue
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Lucifer
(@ItsLucifer_gg) reported
@playnewworld @PlaynewworldDE #NoRunicThread been grinding new world the last 19 days over 5h a day, non stop, trying to get Runic Thread. I got nothing, not 1 piece of it, and I need 10... Please fix these, it is not Fair!!
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Christina (Rhodie86)
(@Rhodie86) reported
@playnewworld Please fix the sugar sap quest. It’s bugged and won’t drop the sugar sap from the young trees.
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Bayu Permana
(@IamAYedai) reported
@playnewworld your game always freezing and crashing for no reason. i've spent an hour combined just to re-log in to your game. please la fix the ****** thing
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iZY
(@iZY03651173) reported
@playnewworld Finaly goodbye GA broken *-*
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William Vanderpool
(@Liquidwillv) reported
@playnewworld Stuck on new world screen and yes my drivers are updated, vailded files even did a fresh install still same issue... Feels bad
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wyatt
(@kwatt62796) reported
@playnewworld Mybe I'm wrong but there nothing to help players who are not level 60 becuse of bugs and crashes/lag detected and main missions not working so you cant progress in main story.feel like im gunna miss out on all the Christmas event stuff and I starting playing day 1