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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Wahl
(@WahlSteve) reported
@playnewworld Okay, now can you please unlock the locked servers so people can finish transferring.. please? Hell at least respond and let people know what the plan is instead of completely ghosting the issue.. you guys gave tokens and then locked certain servers after some people moved...
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jokidre 🍥
(@jokidre) reported
@OGDale_ @playnewworld I can tell you that all of them occur in every single potential situation they can test, because all those issues were global and detected after 30 seconds of patch release. It’s not about detecting everything, it’s about how they work in game development and patchs.
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gabe taulbee
(@gabetaulbee) reported
@playnewworld Can you please fix the "Answer The Call" quest. I cant progress in the story at all.
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Lucy
(@LucyTimeX) reported
@playnewworld FIX WEAPON SWITCHING
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ⓈⓉⒺⒶⓀ!
(@ZykeBlaze) reported
@playnewworld Hey I am experiencing an issue "Login blocked due to suspicious software etc.." All i did was install the update.
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Richard
(@lord999xa) reported
@playnewworld Really? I already was in a nightmare beyond evil and death from the cheats, bugs, and support problems that plagued this game.
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Unknown
(@shagkie) reported
@playnewworld Can we get town storage fix please.....
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jokidre 🍥
(@jokidre) reported
@OGDale_ @playnewworld You talk about hundred of thousands of potential scenarios that should be test. Probably cause you already forgot that last issues they had were: 1. Dupe gold 2. Cant craft from storage 3. Wrong GS drop 4. Teleport visual bugs 5. Random icons for items 6. Long etc
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Carto
(@Game_Dev_Carto) reported
@GAONA_M1LGR4U @playnewworld game doesn't need mounts. you can teleport for next to nothing and with a house you can always get back to a hub without an issue. game needs content, this patch has content.
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🇨🇦RedMageX🇨🇦
(@Redmagex) reported
@playnewworld Hey devs! Any ETA on how long it'll take to fix the "New Initiate, Old Order" quest? It's completely broken and preventing people from continuing the MSQ. Two bug reports are already filed.
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Dave Is Here Right Now Man
(@Dave72770173) reported
@playnewworld The issue is your game
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Brian
(@BaconofWar) reported
@playnewworld your new patch and auto ban is broke. I patched, logged in, started getting resources, received a message saying something about suspicious software. Within 2 minutes of getting the error I was permabanned without any reason?
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Micha Janssen
(@FreshDunceOAir) reported
@playnewworld dead game is dead because AGS and the production team never delivered and are chasing their own problems Pls just give up. At this point you are just losing money and not fixing anything for us original people to comeback. It failed open your eyes :)
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MAJ0R GG
(@MAJ0RGG) reported
@playnewworld There is a bug in the new update that requires me to pickup all of my chests and replace them down for my storage to properly work after each login.
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Justin Lewis
(@justindamnlewis) reported
@playnewworld Any thought to the idea of making the heavy attack into a hold for auto heavy? It would fix some minor issues with dps?
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Katy
(@KDKD8080) reported
@GiacomiEdu @playnewworld If you're seeing the 'testing' text on your equipped items, we are looking into it. Return to Main Menu resolves this, it should only happen on first login. If after relog the issue persists, let us know in the forums.
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🇨🇦RedMageX🇨🇦
(@Redmagex) reported
@StudioLoot @playnewworld So far, the main story quest "New Initiate, Old Order" is totally broken on Pluto. So as a returning player, it's been really great to have progress halted
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Matthew
(@PerdyTang) reported
@playnewworld Can you fix the main quest being broken
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MrDrkri
(@MrDrkri) reported
@playnewworld playing the game and the game crashes from lag. Now I am in a queue of 208 and have to wait 40 mins to get back in on a Thursday night. Why? #notfun
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Scott
(@Broscott321) reported
@playnewworld Hi Amazon games could y'all please fix the quest answer the call alot of us can't carry on with the main story line cause of it
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Zach Hastie
(@hastie_zach) reported
@playnewworld No update on the issue still 🤡
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CellX23
(@CELLX23) reported
@playnewworld would love to play today but the server I am in keeps giving me an error. smh
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PropersoXD
(@PropersoX) reported
@OuchPotato1 @playnewworld are u dumb? they delayed the update to fix a bug and now theyre ready. legit all ur replies to new world tweets are negative, go outside for once
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Josh Danger
(@JoshDanger304) reported
@Bobanzy @jokidre @playnewworld There's no winning. Push out the update with a bug, people will cry. Put the update on hold to fix the bug, people will cry.
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IraLee ✨ Write your own future
(@Kaicho20) reported
@playnewworld ... mouse leaving the FULLSCREEN window is beyond annoying this patch. please fix.
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chris dall
(@chdall) reported
@playnewworld Cue's Missing guild broken storage how about fixing that first
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ArsheeTV
(@ArsheeTv) reported
Please turn off 1 hour penalties from OPR until the current "Lag Detected" Issue have been addressed. A lot of our boi's are getting penalties for something they have no control over. Ty @playnewworld #NewWorld
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permabanmachine
(@permabanmachine) reported
@playnewworld just turn off servers fix ur game and reopen fresh words with 10k cappacity and channels insted of trilion dead servers xd
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nardo
(@N4rdo__) reported
@playnewworld Can’t wait for more bugs!!!! And lag!!!!!!
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Dylan Favretto
(@Dfav14) reported
@playnewworld I am having an issue with these server tokens as well. I had just transferred recently today because the original server i was in had 70 players on it. Dead. I wanted to transfer to Orun to play with friends but it was closed. After a long conversation with Amazon.