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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ghost Nurf 👻
(@MyNameIsNurf) reported
@SoldierOnGamin1 @SNTRPresents @playnewworld Move servers. Literally no reason to play on a full server right now with free server transfers coming. They added a ton of new low pop servers. I’ve played all weekend. Instant login. No queues.
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Loopah
(@PeterHenry222) reported
@playnewworld Then we can ddos the servers...... it's just fair play.
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Rockmom85
(@rockmom85) reported
@AmazonAzure @playnewworld Lmao, I got no issues with my eyelashes bb
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Epic_Finds
(@Epic_Finds) reported
@playnewworld Please fix the War. Half of our defending team got stuck in eternal loading screens and couldn't participate at all. It was essentially a 30v50 battle due to half of the defenders not even being able to load into the war. Huge bummer. Was really looking forward to the War.
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Nick
(@BigForNothin) reported
@playnewworld Can you fix the dungeons instead? Podesta server dungeons are bugged again, for the second day in a row
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Nateee
(@Vxidd) reported
@playnewworld how do you guys feel about crash priority? My game crashed and I was supposed to be in a faction war but now im stuck in a 400+ queue
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Tyler 🌙
(@susboytyler) reported
@playnewworld please fix your water its so cancer to walk through :(((
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richard moore
(@MoorePfsatlanta) reported
@playnewworld wow waited hour and forty mins to get in the queue and not even two minutes “lag detected” and got booted. Now back in the queue at 480. It did this 4 times this morning. Buying this game at launch has been a waste of time and disappointment !
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Steezy Steve ॐ
(@stevecapparelli) reported
@playnewworld @playnewworld I’m just trying to play and not have to start my login at 5 to be in at 10…. Please send help
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Codipherus
(@Codipherus) reported
@playnewworld So Day One, the guild and I were in first thing but some had long queues, so we decided as a guild to change to lower pop servers. And since then I’ve been in queue once for 5 minutes. Other than that, game has been great with no tech issues. Best mmo launch imho
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BOGZ
(@Its_Bogz) reported
@cosmiclord7 @playnewworld that’s what I’m saying. Adding another 500 spots to the world would be good but wouldn’t fix the queue issue right now lol. They would basically need to expand to 5k a world for it to be close to leveling out and yes then resources (animals, goods, etc.) would be quite scarce.
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𝔐𝔞𝔱𝔥𝔦𝔞𝔰
(@mathias_kill) reported
@playnewworld @yesYesYYYEEESSS How am I going to play with all this lag in the dungeons?
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zezi
(@GGUYlEQhJUbe827) reported
@playnewworld ping too high...no issues in any other game..please fix servers.. @amazongames
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RedIsSus
(@murphdiggs2) reported
@playnewworld So all your bans are read by people? Why then was I banned for "misconduct" when I was BY MYSELF, killing mobs and got a lag detected message than immediately banned. I haven't really dealt with other players at all. OH WAIT you use easy anti cheat. THE WORST AC.
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Daddy Den
(@Denwop1) reported
@playnewworld Love your game, wanna invest myself, queueing issue and AFK exploit are on the way to be resolve. but please, FIX THE LAG DETECTED issue !!! beeing in game, having no internet issue and have to re-queue for 800 is just up to me. Game could be pefecrt but this... OMG
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AlaskanMoose16
(@AlaskanMoose16) reported
@playnewworld could you maybe fix the horrible dungen lag pls you cant even progress
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Tim Woodruff
(@TheTimWoodruff) reported
@heyambrosia @playnewworld Oh, and they're hiding replies from anyone who takes issue with that to prevent public discourse about their short-sightedness. >_>
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Tenletters 📷 🎮
(@Ten_Letters10) reported
Waited two hours to log into playing @playnewworld got "lag detected" to go right back into queue to reconnect and have to wait another few hours. During the day, had absolutely no issues.
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pee pee poo poo lantern
(@worldmindd) reported
@playnewworld spent two hours in queue only to get a "failed to connect to queue error" what gives? i'll tell you i'm not gonna queue up again lol
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Tim Woodruff
(@TheTimWoodruff) reported
@heyambrosia @playnewworld The short sighted part is that they capped each world at 2k total registered characters, even after they had the same issue in the beta. So instead of devoting sufficient resources to each server, they just lock you out of them. ಠ_ಠ
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Matt
(@excNight) reported
Made it into the first war of the server and I get kicked out of the fort by a glitch. Stuck teleporting between town and fort 10 times over. Please fix @playnewworld
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pee pee poo poo lantern
(@worldmindd) reported
@playnewworld kicking people out of login queues now? what gives?
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Fredpimpstone🏳️🌈
(@Fr3dpimpstone) reported
@playnewworld any word on the fix for getting kicked from que? Its happened twice tonight.
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RedIsSus
(@murphdiggs2) reported
@getvindictive @playnewworld Banned because a lag detected bug cause their GARBAGE anti cheat to auto ban me. They have trash servers so they punish the players. makes sense.
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Correy Havlin
(@TheKillaMaNilla) reported
@WhoaFlyingChair @playnewworld I have no issues getting into a medium pop server. Should have went for that and not a high pop one to try and play with a streamer.
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panda
(@iKungFlu) reported
@Tay2001 @playnewworld bigger issue than dup coins?
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John Galt
(@JohnGalt_34) reported
@playnewworld why do you not have disconnect/crash protection? Game crashed while loading into a dungeon and back to the end of the queue… great game, but this kind of stuff will make me quit…
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Ken Ko
(@KenKo34805293) reported
@playnewworld Uh, So how are we suppose to play with our friends if they are in a different world. I am not making a new charter as I already spent a week on it. Half the reason I got this game was to play with my friends and I don't see a way to do that. FIX THIS, or give me my money back!
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Brandon Lapham
(@maoaz) reported
@playnewworld 6 hours in que on Valhalla.. finally got in.. plaited 5 mins, got booted, back in 5 hour que.. please fix this..asap..ill move servers but I'm not leaving my leveled up character behind..i can't do this another week..i could have been level 30 by now..im 18..
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Amb😱😱sia
(@heyambrosia) reported
@TheTimWoodruff @playnewworld Launch weekend and a game is full, I don’t see a surprise here not gonna lie. It’s a good sign and they’re already addressing server issues instead of ignoring them. I wouldn’t say that’s short sighted ¯\_(ツ)_/¯