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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jenna Anderson
(@YennaLaDiabla) reported
@playnewworld Global name reservation is gonna be an issue... Everyone will try to get into EU servers to grab their name... Why not make it reserved by node/cluster?
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illsen
(@illsenGG) reported
"User is banned." because of lagging out.. Solid game so far boys @Halo. Looks like @playnewworld will be the game for me over halo this winter :)
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Obbi
(@TheOppi87) reported
@ReaperPhilly506 @playnewworld You dont see an issue, when everyone in the world is trying to login to the EU servers :P?
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Wildsmasher
(@Wildsmasher) reported
@playnewworld Please make it so US IPs can't make accounts on EU sever for first 24hrs because your severs will crash if you dont
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squidgod
(@_squidgod_) reported
@thovatic @playnewworld This is from Amazon's customer service team and has been contradicted by...Amazon's customer service team. Really need the @playnewworld team to weigh in with a real answer form the devs.
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RM
(@KejsareNcs) reported
@jestemrozem @playnewworld Makes sense! New World crew is at work, they have time to do quick fixes before the WKD if needed. If it goes live on the WKD and their is a problem, people will cry nonstop. And also, why NOT go live in the middle of the week, no one wants heavy Qs on the weekend.
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Chrobie
(@Marek_H_Chrobak) reported
@Naowhxd @playnewworld Why you tryin to crash our servers even harder 😓 you don't wanna play at release 🥵
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Ichigo2513
(@Ichigo2513Uk) reported
@anniefuchsia @playnewworld yeah but you know they do that so we can have all the messed up stuff happen to us so they can fix it all for NA launch well established they hate us in EU XD
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D
(@D38225188) reported
@JConstantineLV @playnewworld They have told streamers the are GLOBALY locked, so get up at 2AM EST time and login to EU servers to save your name for NA servers!!! Isn't it genius?
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Ken Stringer
(@Anvilkos) reported
@playnewworld So, No US Central Servers? I am a Bit Disappointed. This is Gonna Be a Lag-Fest trying to Play with friends on Both Coasts.
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Robert Michaelsson
(@KejsareNcs) reported
@Ky_Million @playnewworld Making a big thing out of nothing to be honest. Different times for servers is just normal. If your an NA/BR/AUSSI player, and have to play on EU for 2-3 h before it goes live in your own country....well you have a problem :P
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Middy
(@MiddyPlaysGames) reported
@RodenAnthony @playnewworld How many launches do we need to say crash all day due to global launch? You don’t want millions signing in at the same time. I don’t understand how people don’t understand this. All I hear is “im not first how unfair”. Really tho? 🤔
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Casperite
(@Casperite2) reported
@SmallrOutsde @playnewworld No, because then we'd have to deal with any issues that come up for the entire weekend without hotfixes.
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csharp
(@seasharpest) reported
@playnewworld Hello 👋 can we get an update on if names are global or regional? I think people would like it if you didn't go radio silent on this issue.
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Misty Grue
(@MistyGrue) reported
@playnewworld so, do you really plan to release the "game" like this? like 150+ totally dead servers of this dead game? it was dead on preview, dead on cbt, dead on obt, what do you expect releasing this without fixing any problems?
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Ryan Vaughan
(@RyanAVaughan) reported
@playnewworld You seriously need to not lock names globally, this will only result in a DDOS attack on European servers while everyone is trying to lock their desired name. Names should be locked on server, at most by region. Your launch will fail if you do this.
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Matthew Johnson
(@MatGJohnson) reported
@StarFire2258 @playnewworld Give me a sec and I will login real quick and give it a shot just to be 100%
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Cem Tolu
(@cemtou) reported
@playnewworld Please change the player name reservation system to something like reserving in all of the crossrealm servers. People will rush to other servers and we will have HUGE problem for EU launch. Please comment on this one
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TeamGamingVanguard
(@TGamingVeterans) reported
@playnewworld Please explain why forums have been nuked and not archived for posterity. It was a strange experience to login today, to see notification on my profile icon, only to enter it, see the 4 replies I had, and then see them vanish completely. + All posts are gone. Why?
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Nuh Uh Uh, You Didn’t Say The Magic Word
(@YouAreWrongAga1) reported
@thovatic @playnewworld Problem is in that same thread someone posts another AGS support feedback that is completely contradictory. Basically no one knows right now for sure apparently if Anthony is right or not as another AGS guy said he was wrong/its unconfirmed.
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Team Blackout
(@TeamBKO) reported
@playnewworld You need to address the naming issue NOW before the EU servers get destroyed and your player base riots..
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Dsingis
(@Dsingis) reported
So @playnewworld concrete answer: are names going to be regionally, or globally? Because if you don't clarify this, aaaaall the people around the world are going to crash the EU servers to try and reserve their name.
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D
(@D38225188) reported
@studingo @Reik3r @playnewworld They will be online at 11PM to login to EU servers to save their names. Once created they will go to bed and can wake up at 8AM to remake their new characters on their west servers with the names they saved at 11PM
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Steven
(@GhvstGG) reported
@playnewworld i gotta fix my sleep schedule now god damnit
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Dabzsy
(@dabszy) reported
@JohnithanSwart1 @playnewworld i can also see this being an issue, i just wish they did a worldwide release at teh same time
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Eduardo Peña Gonzále
(@EduardoPeaGonzl) reported
@anders_wagner @playnewworld So you planned without having the necessary information and now you expect them to change their planes to fit yours? I can tell you have no ego problems...
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To Mega Therion
(@tomegatherion01) reported
@jestemrozem @carryrs1 @playnewworld Sounds like a personal problem. Get fired or take a das off. Stop crying.
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RM
(@KejsareNcs) reported
@tobi_lab @playnewworld Much better do go live in the middle of the week, so if problems comes up, they can fix it before the weekend. No one wants long Qs, or problem coming up during the weekend prime time. Also, communication between companys (Servers, drift and so on) is much easier on a weekday.
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Nicholas Gadsby
(@ngadsby0) reported
@harrypo28716299 @playnewworld It's called a VPN and yes its gonna a happen your queuing times in EU are gonna be ****** cause everyone will be trying to login to lock names
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SancheezyTV
(@SancheezyT) reported
@RodenAnthony @playnewworld Bro just go to work then hop on when you’re done. Problem solved 👍🏽