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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Mike TOTONE
(@MTotone) reported
@playnewworld did you guys fix the gpu crashing i can barley play a hour before it crashes my gpu fans go full blow mode its kinda scary
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David Brade
(@shinkast) reported
@playnewworld Can you fix the skill with luck? Everything ist 0% thanks
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Alex Rhymer
(@WickedxRhyme) reported
@playnewworld so I guess the patch did fix my achievement issue (no titles) because I just got my first one .. 54 achievements later lol any chance I’ll be able to get the ones I’ve missed? #newworldhelp
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Vicko
(@Flintypaladin) reported
@Clovha @playnewworld It's an easy fix. You have to turn off V-Sync then put max fps to 60 it worked for me hopefully it works for everyone else
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TheSqueamishVampire
(@Squeamish_Vamp) reported
@jessicajunekim @playnewworld i have been talking to amazon games daily about this issue, I still have not even made it to the tutorial of the game yet and I have nearly 10 hours of time in the game trying to fix it. the only word from devs is "we are aware of the issue and are working on it" with no eta....
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Eru Ellimist Entreri
(@EruEllimist) reported
@playnewworld Do you have any plans to tackle the issue of users exploiting your report system by using multiple "alt" accounts to trigger auto-bans on anyone they choose? Is this abuse of legitimate users & your reporting system something you are even willing to acknowledge?
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Ravedge
(@Rave1970) reported
@cursedddddd @playnewworld You are an entitled brat. Quit thinking because you spent money on a game that is a live service game that you own the company. Grow up
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Ancientswords
(@Ancientswords) reported
@pt_drak @playnewworld same... had no issues the 1st week. now since the update I can't even play anymore. Getting 50-60 fps, i move, my fps goes to 1-2, i stand still for 30 seconds, my fps goes back to 50-60, repeat. It's crazy.
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Ancientswords
(@Ancientswords) reported
@Jesus_R_Soto @playnewworld I played 120+ hours the 1st week, no issues at all, 55-60 fps outside of cities, around 40ish fps inside cities. Today after the patch idk what happend, but game is literally unplayable for me now. won't even get 10 fps. I wonder what they changed that causes it.
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3NoK
(@3Nok_) reported
@playnewworld When I try to type in the Company message of the day, I use letters like "k,p,m etc" it takes me off of the page and opens those interface commands. Can you fix this?
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BootySweat123
(@BootySweat123) reported
@AzraelGaming85 @playnewworld I have the same problem
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Ancientswords
(@Ancientswords) reported
@playnewworld Somehow the game is actually worse and more bugged after the maintenance. Can you fix this pls?
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Blake
(@BlakeAbernath10) reported
@playnewworld my friend is having trouble making a new character for vingolf
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geovortex
(@geovortex1) reported
@playnewworld I do think you dindt think the economy throu all the way... Games have vendors to sell items so you dont get the issue we got now that items starting to sell for 0.01 gp on the ah, There is no value anymore once the need is satisfied.
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psychoKittyOG🍿
(@psychoKittyOG) reported
So my stream had an encoding error while playing New World after servers came back online anyone else experience this @playnewworld
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PTdrak
(@pt_drak) reported
@playnewworld Dunno what the hell happened but i got lag and then Freeze… waited 2 minutes and left the game … fix it please
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Sir Dydimus
(@SDydimus) reported
@SagireAuditum @playnewworld I am not really sure that cheaping out is the only variable here. NW might be exposing some manufacturer’s problems. I agree. But still…GPU numbers during the menu and during queue are not that normal. I don’t know. Hopefully everything will be alright
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psychoKittyOG🍿
(@psychoKittyOG) reported
@TheBigOldWolf @playnewworld Prior the crash yes everything was normal and green nothing crazy. I assume the game glitched out causing the encoding error which crashed my stream and pc
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Vito
(@Vitokonuk) reported
@playnewworld you shouldn't add new more servers, just upgrade ur servers and fix bugs please
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TJ
(@xPlacebo) reported
@CYBERPOWERPC @playnewworld Also keep getting emails about surveys for your customer service but I can receive customer service from you on emails, phone or on here.
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TheSqueamishVampire
(@Squeamish_Vamp) reported
@rebeloigor @playnewworld still waiting on a fix for this after a week of constantly contacting amazon games support
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Aiden coupe
(@aidencoupe) reported
@playnewworld I've just installed new world on Steam and the game is not working
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MP_Forza
(@pae777sano) reported
@playnewworld I read there would be fixes to Twitch login stability - however I still don't have the option to signin to Twitch. Doesn't show up in the top right. Even when turning settings on. Is it still disabled?
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TheSqueamishVampire
(@Squeamish_Vamp) reported
@playnewworld Can you please give us some kind of information on the “connection registration did not arrive in time: DistributionManagerConnectedMsg” error, it has made the game entirely inaccessible to a lot of us. not lag just completely unplayable. Can't even do the tutorial.
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ZeK
(@ZekShitsonem) reported
@playnewworld Sat in 600 queue just to crash literally the second I got into the server just to be put into another 750 queue. Honestly **** you @playnewworld
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Kenshii
(@MunizKenneth) reported
@DiegoLlanos11 @playnewworld my CPU was overheating, that was the issue for me
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TJ
(@xPlacebo) reported
@CYBERPOWERPC @playnewworld Can't receive any customer service from you*
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Vito
(@Vitokonuk) reported
@playnewworld this new update is literally **** af. my friends gettin lag detected warning every 20 second
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Ancientswords
(@Ancientswords) reported
@playnewworld Hi new world, where can we go for support? When I go to support on your webpage I get 404 error saying the page does not exist. I've been having terrible lagg-issues since the update today making the game totally unplayable.
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BeatCoin
(@BeatCoin12) reported
@Vulpix_At_Alola @AidanStronach @playnewworld First of all....there is no way you are running the game on EPIC in that res on a generic PC....and secondly...it's the best PC parts in the world that having issues...3080ti and 3090. What ******** are you on about?