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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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SPN
(@LaurentiuPirvan) reported
@playnewworld FIX THE GAME, FIX THE SERVERS PLEASE LISTEN TO US @playnewworld
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Steve DiLeo
(@sirdivon) reported
@playnewworld so I'm super happy the games popularity has exploded recently but like...an 1100 person queue for me to login to Orofena is absolute madness. This sucks lol.
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tyson freds
(@TysonFreds) reported
@playnewworld why why is the hell did you guys increase server capacity when their too much lag and d-sync after current merges are you guys that dum we didn't need merged the only people you listen too is the dum @Twitch streamers like their community troll the forums all day and no banne
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Pcis8000
(@Pcis8000) reported
@playnewworld The login queues are ridiculous, you do something that's obviously going to being loads of new players in, do nothing about servers, now I've had to wait for a queue which said 9 to go down to 1, then it resets back to 9, its done it 14 times now! It's a joke!
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Gamez
(@TheMoreGames) reported
@playnewworld you gotta fix this problem. 20 min ques is unreal. Cant imagine how bad it would be if there was a real influx of players coming back.
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LitterboxToast
(@LitterboxToast) reported
Hey @playnewworld it's time for another huge bot purge. This queue is bullshit. It's not necessary. If you think it's bad now, wait until your new **** comes out in a month or two. You forced us together now FIX ****!!!
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Christopher
(@ChrisToldYou) reported
@playnewworld Can you ask Mr. Bezos to help fund you guys some new servers? Us players are tired of waiting in queues for 30+ mins and severely lagging and dying. These Dollar Store Servers are really getting strained.
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Renee
(@rennangel) reported
@playnewworld East coast servers have capacity of 2000 players. Allowing that count to 2200 makes the game unplayable. Performance issues aren't the answer to the que problem. @AMZNGameStudios
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M i g g y 👽
(@Miggy87x) reported
@playnewworld saddens me, poor customer service
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Bryce
(@Flexxatronn) reported
@playnewworld Any chance you guys extend this event? I was able to login briefly and finished the event quest chain, but I've been stuck in queues the rest of the time. Would love a chance to finish earning some of the cosmetics from the event before they go away.
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Bruno Araujo
(@brunoaraujo30) reported
@playnewworld I don't really care about the fishing and instruments, I respect who thinks otherwise but what I really don't like is going to another instance of the game with some bars in the middle of the screen due to the f... music, how long does it take to fix it? Pls do something about it
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Dougefreshhh
(@Dougefreshhh5) reported
@playnewworld any intention down the road to fix server ques again?
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Firespyer
(@firespyer) reported
from
Coral Springs, Florida
. @amazongames @playnewworld you need to fix this bullshit queue situation before you lose what players you have left.
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weathers40
(@weathers40) reported
well @playnewworld i was like hey ill give this game a shot im bore my old toon was stuck at position 1 que for 30 mins so i tried making a new toon on a diffrent server and ive been stuck at 231 for a hour sooooo maybe fix that lol
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Bailey “Finity” Burkhardt
(@BaileyBurkhardt) reported
Hey, @playnewworld id like to make a complaint. I stayed up very late 2 nights in a row playing all the new stuff you added, grinding my levels so I’m ready for the new expansion stuff… and now I’m very tired. Please fix this bug 🙏
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Fireserpent7
(@Fireserpent71) reported
@playnewworld Queue is currently broken not displaying the correct number
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Burner
(@QuantumE9000) reported
@playnewworld The “Position in Queue” is either totally inaccurate or improperly understood. Please fix this. It causes us players to lose confidence.
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Adrian
(@Adrislock) reported
@playnewworld It's nice to buy the game try to play and spend almost 2 hours in queue and you're still waiting, it's time to play with lag or not play🥲
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DarkDay
(@Dark_Dayy) reported
@playnewworld Only thing most care about atm, is more servers to fix ques. Come on...
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NoT ToDaY
(@WinOrGoHome7) reported
@FairuzaGoes @playnewworld Merges, at least in EU, were necesary, because servers were dying, but something i am saying a lot of time ago servers need to increase capacity is the only solution for this problem, and i hope NW take it, because if they dont, the day of BS launch this is will be hell
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Λέανδρος Αμαραντίδης🇬🇷 Leandros Amarantidis🇬🇷
(@TheCapodecina) reported
Why doesn’t @playnewworld comment on their queue problems? I can’t play at all, EU servers are locked except two with enormous waiting times. I would like to know what the game plan is here… #NewWorld #Brimstone
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Renee
(@rennangel) reported
@EmilioReigns @playnewworld That server has very little space left. They don't allow multi characters on the same server. However, some were able to during a server merge glitch.
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TRintercan
(@rintercan) reported
@playnewworld Its not time again, day one problems...Que time!
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Cormie
(@CormieRoot) reported
Please fix your queue @playnewworld. You can wait and wait being in a queue of 1 and nothing happens and if you refresh you go back into a queue of 1 again
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Burner
(@QuantumE9000) reported
@playnewworld Queue times are ridiculous. Can someone please explain the issues and strategy to fix this? Please?
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Bjorn
(@PhzrBE) reported
@playnewworld Would've loved playing this game more, but this game is just in no state of playing decently. The constant stutters, lag, queues to join servers.. What a waste of money and time.
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Luz Clarita
(@PinkSaibot) reported
Listen. I think that @SawcedUpKay is helping bring @playnewworld back!! I'm trying to sign in, and now I have a queue! That means more friends to play with!!! I hope they don't take all my orichalcum!
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ian wyllie
(@wyllie_ian) reported
@playnewworld hey do you know the server queues on dry tree eu are broken . You get to 1 in queue then start getting higher again . Think you might have jumped too early with the server merges
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Ash
(@Ash01190356) reported
@rschenar @playnewworld You think they can make a mega server? CoS can barely function while at capacity as it is. Just wasted 45minutes in opr to just get lagged out. Been getting “lag detected” all day with stutters and hiccups.
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Carlos
(@Cbjr1973) reported
@playnewworld New world is the king of grifts. They release something broken, take a month to fix it and rerelease it as new content hype.