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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Slurpyyy.
(@Slurpyyyboi) reported
@hashflagsio @playnewworld Not working :/
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DanRichGames #ex-forces
(@DRichgames) reported
@playnewworld how long are the Eu servers down for maintenance please?
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Detigue
(@TheDetigue) reported
@wibblesniff01 @playnewworld One big issue with the launch was that all players flooded EU servers to get name saves because we opened first so ultimately we kinda suffered the most :( I did queue for 5+ hours and got in to play for an hour, which kinda sucked but I'm hoping it'll all even out in a few days
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GuitarGod761
(@GGod761) reported
@playnewworld The Amrine Excavation is completely broken on Hanan Pacha, unplayable due to the enemies, and their hitboxes not lining up, you are literally fighting Ghosts. Looking for guidance on that fix and how is another Tuning Orb Acquired after the one was spent?
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Heartbeat-Pete
(@Tsumujikaze9) reported
@playnewworld So now I can get in the game with a small queu of only 1..... and I get a god damn sync error! Fix your ******* game!
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kabu
(@bruner38621250) reported
@geoffkeighley @playnewworld Before celebration fix the sever crash
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Mrs Bojanglez
(@MrsBojanglez_) reported
So.. I’m having an awful glitch that I can’t finish any Marauders quests at my Faction leader. Well, this is unfortunate @playnewworld 😭
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Scream
(@Screamyo95) reported
@playnewworld died to breath whilst not being underwater. fix?
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Big Boss Bam
(@BigBossBam1) reported
@KrispyMcGrizzly @alhadidym @playnewworld They have a billion dollar corporation behind them, they had the preorders sales figures, they shouldn't have had any server capacity issues at all.
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Piglet Squid
(@thepigletsquid) reported
@playnewworld Do you expect average player ping to be reduced as issues with server loads are resolved? Seems quite volatile currently.
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PlaystationFuba
(@PSfuba) reported
@playnewworld I got a problem. A friend claimed (secured) a name for me yesterday, but since then it says "the name is in use" even if he deleted the char. So, when will my name be available? Can you provide me information please? Thank you
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EVGA UK
(@TEAMEVGAUK) reported
@ZFSheep @playnewworld We are sorry to read that you have issues with your RTX 3090. Did you reach out to our support already?
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Dvrsgaming
(@dvrsgaming) reported
@playnewworld Shouldn’t only be a 1min fix
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emphotoz
(@em_photoz) reported
Is there a problem with the @Twitch Drops? @playnewworld Can't find them ingame and everything is linked. But the Twitch icon in main menu up right isn't there anymore, yesterday it was. Have to turn Twitch "on" in options every start of the game. #NewWorld #NewWorldMMO
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Xraypc | Zim Main
(@XrayPC) reported
Bruh my ******* que crashed at 100.... Please fix your game @playnewworld no shot you got people even crashing in que....
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OcularOG
(@TheOcularOG) reported
Great day grinding once finally got into server on @playnewworld Thankfully @AnthonyKongphan and everyone was kinda able to get in pretty quick this time and #covenant got dune land baby lol. Much better then beta. Just don't log or crash. Hit almost lvl 19 and had to call it.
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BD_Plays
(@BDPlaysLive) reported
@playnewworld You are probably aware but voice chat is broken/ not working (I'm on na west)
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Eviltwigster
(@Eviltwigster) reported
Just waited 800 positions in queue for 4 HOURS only to have some login issue and get booted right back to position 3140, what is going on @playnewworld ?? Already sunk hours into this character so I'm not prepared to just start a new one on a different server to migrate...
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Braidz
(@BraidzMCau) reported
Don't worry guys, @playnewworld will help us, they've added 16 more AMERICAN (now 75) servers. Don't even think about HALF OF THE WORLDS POPULATION sharing 19 servers. I don't see any issue here whatsoever. This is how you make sure ya game fails @amazongames #QueWorld
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Michał Staruch
(@MichalStaruch) reported
@geoffkeighley @playnewworld Please define "concurrent player". Does it include people waiting hours in the login queue, and then asking for a refund, because they were unable to see the game? Seriously - how you could launch an MMO in 2021 without capacity scaling working in runtime? With Amazon logo on it.
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chris
(@chris91820336) reported
@playnewworld We need some servers closer to Africa please. Don't exclude the africa gaming peeps like the rest of the world. Playing your action game with these mechanics on a 220+ ping. With lag and rubber banding is horrible. We can bearly play your pve content. How are we going to play pvp
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Duistalri (They/Them)
(@Duistalri) reported
@anniefuchsia @playnewworld Brand new streamer, trans chef gamer who really just wants to grow a community of gamers to play with. i really want the game, but due to money issues cant pick it up for a bit.
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Fastas
(@Fastas_Ginnunga) reported
Trying really hard to spend money in the Store but Error Code 408 every time 😩 @playnewworld
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froggo
(@FroggyForeal) reported
@DottyHackTV @playnewworld @OnepegMG I ended up joining a lower pop server. I was in that queue for 3+ hours only to have it hard crash on me and reset my position. When they open up character transfers, I am 100% coming to game with the boys, though!
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld This doesn't fix the lag issue. I played during alpha and both betas and never had lag this bad. I'm getting 5k ms now.
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Albert Prats
(@10albert10) reported
@playnewworld probably you have the best MMO in history but please fix the problem with the queues and the servers as soon as possible
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SpookySquidd
(@spookysquidd) reported
@Exirockx @playnewworld Wasn’t the EU server problem down to all the players in the US playing on them before they opened up the US servers? Or is the problem still there now?
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Matt Henley
(@MattHenley14) reported
@playnewworld I really hope a function is added to allow characters to change worlds. Because otherwise the sitting in queues for half an hour is going to get really old really fast. Also people will just stay logged in even when not playing, which is an issue
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mort
(@DaymonSwon) reported
Im in love with your game and have had hours of fun playing. But I have one problem. My internet disconnects a lot as I live rural so I have to wait in a queue again multiple times a session. Surely consider adding a grace period if you are kicked for bad internet? @playnewworld
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Gloriousb0wser
(@B0wserrr) reported
@playnewworld if they could all login lol