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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Solo Only
(@Solo0nly) reported
@4ColorCrack @playnewworld btw you probably doing it wrong if you don't think life staff is broken maybe check out some guide or something if you are struggling on the life staff.👍
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Alex
(@ssplintaa) reported
@playnewworld Why not double XP overall? Trying to level my second character is a pain in the *** and making me not want to play. Please fix the gaps in the story for new players. No one wants to do town boards for hours on end
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld You wonder why your game is so disliked, yet even with low server population, the server lag is still ridiculously too high. Its been that way since open beta. Fix your servers.
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UncleHam
(@AndrewB16608090) reported
@playnewworld HOW AM I SEEING 10 bots a day on my server. You have 20k players and only 4 servers in my region. 90% of people who get war slots RMTs. Us people that actually play your game get constantly screwed over because of this. FIX THIS NOW
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Emaus
(@maurorsana) reported
@dev_katyk @playnewworld Hi Katy any solution for the lag in Latin America? Since the last patches of playing at 100ms, we all have 300ms. In yesterday's patch after months it dropped to 100ms but in the afternoon it returned to 300. We are forced to use vpn, through support they don't offer any solution
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кяιgнтσи
(@krighton) reported
@GPrime85 You make a valid point. @AMZNGameStudios created the single worst MMO in gaming history called @playnewworld and it’s been broken since launch. If the game is any indication of this show… sheeeesh!
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TRintercan
(@rintercan) reported
@playnewworld Its not time again, day one problems...Que time!
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ComicBooksPlus
(@4ColorCrack) reported
@Solo0nly @sandlebar_kit @playnewworld But they can still kill a healer so what's your issue then?
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NoT ToDaY
(@WinOrGoHome7) reported
@FairuzaGoes @playnewworld Merges, at least in EU, were necesary, because servers were dying, but something i am saying a lot of time ago servers need to increase capacity is the only solution for this problem, and i hope NW take it, because if they dont, the day of BS launch this is will be hell
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Chrobie
(@Marek_H_Chrobak) reported
@playnewworld imagine wanting to play again after 8months pausing, joined by 2 other friends and you get instantly into a bugged Queue being stuck there... How are the server issues from launch still present?! You guys abondoned the game?! Just WTF...
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Cormie
(@CormieRoot) reported
Please fix your queue @playnewworld. You can wait and wait being in a queue of 1 and nothing happens and if you refresh you go back into a queue of 1 again
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Solo Only
(@Solo0nly) reported
@4ColorCrack @playnewworld you said this (You're not meant to 1v1 healers & if you do you should be able to win eventually) that's literally the problem you cant kill a healer 1v1. i guess i stumbled upon a neckbeard keyboard warrior that got mad over my opinion xD lol
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Ash
(@Ash01190356) reported
@rschenar @playnewworld You think they can make a mega server? CoS can barely function while at capacity as it is. Just wasted 45minutes in opr to just get lagged out. Been getting “lag detected” all day with stutters and hiccups.
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Bud
(@TehBudGaming) reported
@playnewworld Applause for the amount of new content coming, please please pleaseeeee fix a bunch of QoL UI/Bug Fixes BEFORE launching this though 🥲
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RivRico
(@RivRic0) reported
190 days since I last logged into @playnewworld. I downloaded and played last night and I can’t believe how much they have fixed. Their QOL updates fixed everything we had problems with in the beginning. They listened, and I’m here for it.
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Tim "Wretched" Relva
(@WretchedRelva) reported
I just figured out an issue for the GPU/CPU overuse issue. In-Game set to 60FPS Nvidia Control Panel > Manage 3D Settings > Program Setting > New World > Frame Rate Cap 60. Im able to run max settings 1440p 30%CPU 40%GPU @playnewworld #NewWorld #PlayNewWorld #Aeternum
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Eleccytronics
(@eleccytronics) reported
@playnewworld Well, I and my wife would join if it wasn't for the queue. The queue position actually increases, obviously the devs don't know what a FIFO is. Game is near unplayable with lag since the Nysa merge and numerous bugs like can't F5 out of maudling bug and end bosses not appearing.
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Bailey “Finity” Burkhardt
(@BaileyBurkhardt) reported
Hey, @playnewworld id like to make a complaint. I stayed up very late 2 nights in a row playing all the new stuff you added, grinding my levels so I’m ready for the new expansion stuff… and now I’m very tired. Please fix this bug 🙏
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Adrian
(@Adrislock) reported
@playnewworld It's nice to buy the game try to play and spend almost 2 hours in queue and you're still waiting, it's time to play with lag or not play🥲
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Renee
(@rennangel) reported
@EmilioReigns @playnewworld That server has very little space left. They don't allow multi characters on the same server. However, some were able to during a server merge glitch.
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polis
(@polisLFC) reported
@playnewworld anyone problems on dry tree eu server with login?
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M i g g y 👽
(@Miggy87x) reported
@playnewworld saddens me, poor customer service
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Idylla
(@Idylliss) reported
@BiffTheBastard @playnewworld I have the same issue, I just jump between 1/2 :/
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Solo Only
(@Solo0nly) reported
@sandlebar_kit @4ColorCrack @playnewworld ye i agree that life staff isnt a problem unless you take rapier into the equation but when used in pair in 3v3 it becomes extremely unfun to play against. btw i am talking about 3v3 1v1 small scale open world pvp not wars.
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Tim "Wretched" Relva
(@WretchedRelva) reported
I just figured out a Fix for the GPU/CPU overuse Issue. In-Game set to 60FPS Nvidia Control Panel > Manage 3D Settings > Program Setting > New World > Frame Rate Cap 60. Im able to run max settings 1440p 30%CPU 40%GPU @playnewworld #NewWorldMMO #PlayNewWorld #NewWorldGame
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karim nawar
(@OphoisSon) reported
@playnewworld dear amazon open the eu servers to the middle east and Africa and stop selecting countries to release your games . it is big issue that need to be addressed your policy for publishing ignoring alot of potential players there is no laws or issues for you publish the games there
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🐕
(@duckcatdog) reported
@QueenRuti @playnewworld nah, unless they fix the janky sliding animation I won't play this game
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♕Alper Güner
(@AlprGner) reported
@playnewworld i have a big trouble I got banned for 2 days a few days ago, today I entered the game and now I'm banned for 6 more days.the support team can't find a solution for me. What is the reason for these bans?waiting for you to contact me.
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Tim "Wretched" Relva
(@WretchedRelva) reported
I just figured out an issue for the GPU/CPU overuse issue. In-Game set to 60FPS Nvidia Control Panel > Manage 3D Settings > Program Setting > New World > Frame Rate Cap 60. Im able to run max settings 1440p 30%CPU 40%GPU @playnewworld #NewWorldMMO #PlayNewWorld #NewWorldGame
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ian wyllie
(@wyllie_ian) reported
@playnewworld hey do you know the server queues on dry tree eu are broken . You get to 1 in queue then start getting higher again . Think you might have jumped too early with the server merges