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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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NoDramaJustALlama
(@NoDramaJustALl1) reported
@playnewworld Setup an AFK timer might fix a little bit of the queue issues
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Raiden Asche
(@AscheJtaylor97) reported
@playnewworld NA West is starting to hit the same exact problems, just a little later due to getting out of work later. Should definitely preemptively add some servers to West, even just 4 new ones to pre-emptively entice starting players away from the queues would be good.
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Anthony Ellison
(@Bigantsgaming) reported
I waited 4 hours in the @playnewworld que only for my computer to crash right when I got in. SMDH
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Zweet
(@Zweetwow) reported
Character Creation and Login screen boss is really ******* tough @playnewworld
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TheNinjaTurkey
(@TheNinjaTurkey) reported
@playnewworld Considering that server infrastructure is one of Amazon's main areas of business, you'd think that this wouldn't be an issue.
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TedThePsychoClown
(@TedPsycho) reported
@lErnieberniel @playnewworld Characters should stay with U regardless of what server U connect to imo when the servers are capped this hard. Next server U play at suddenly might get Q issues as well. Now u need to switch and start over again.. not a good solution imo
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HermitShack
(@ShackHermit) reported
@playnewworld 6 hours for that semi fix? How can you dog your community this hard and take 6 hours at launch before saying anything or getting anything done?
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dubbersxo
(@dubbersxo) reported
@playnewworld fix the bug where you can't respawn after you've died... all respawn locations are greyed out and you are stuck on that screen. back in the bloody queue now ..... not cool at all :(
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McGuero
(@_McGuero) reported
hey @playnewworld waited 4 hours in queue to get an error and be placed back in queue at a higher place in line....what gives
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NoobonicPlague
(@NoobonicP) reported
@playnewworld FIX YOUR ****> 2 ******* hours waiting in queue Is there a refund process. Clearly you cant even get logged in anymore.
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James Mayberry
(@JamesMayberry85) reported
@maxrenke @CrazyStiggy @playnewworld The issue is starting a character with only 10 people in front of me in queue after deleting a character that had a queue of 350. I went to a lower populated server. Played for several hours and now.... boom, 1500 in queue.
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Oneiroi Designs
(@MelasOneiroi) reported
@playnewworld yo **** you and your god damn game!! I WAITED IN YOUR FUCKN QUEUE FOR 2.5 HOURS JUST TO BE TOLD I FAIL TO LOAD INTO THE ******* GAME!!!!!! ITS ******* BULLSHIT MAN! YOU ************ SAID OH WE PUSH BACK THE DROP DATE TO FIX ISSUES AND THEN THIS ****!?!?!?!? **** OFF
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Shal
(@shalorian20) reported
@Aztecia316 @playnewworld I was playing for about 5 hours today before I went afk too long and got logged out. I would recommend waiting a week or two so the launch surge dies down a bit. The login queues are intense. I’ve enjoyed the game thus far though
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Rich Henderson
(@Celtics_fan78) reported
@playnewworld Y’all need to fix this crashing. 3rd time today right in the middle of a dungeon. Now gonna sit in queue for another hour.
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Alef
(@alntorn) reported
@playnewworld The problem isn't the number of server but the servers itselves, amazing conection error to login reseting position on queue since first beta
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TooSerious
(@TooCereal) reported
@playnewworld Finally finished my 900 spots in queue and got told joining login queue failed... now im 1357...
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Raiden Asche
(@AscheJtaylor97) reported
@wakkytabbaky @hunterISgaming @playnewworld I feel that, I do. Frankly it should've been more like "Once queue is >2000 total for all worlds, open new world set." for the first few days. Not a perfect fix but, at least it gives new players somewhere else to go. If it dies down a lot in 2 weeks, then transfers and closures.
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Basic
(@the_basic_beach) reported
@playnewworld Well, I’d love to, but every time I get to the bottom of a queue, it says “unable to establish connection to server”…same for my husband, we’re pretty bummed. Any idea on how to fix this?
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Koala_King
(@Kranked_Koala) reported
@playnewworld To elaborate. Killed by PVP flagged guy abusing god mode glitch, reported player, game decided that since I wanted to do that it was going to take away my respawn button. Was forced to log out to fix the issue.
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RG | Reck711
(@reck711) reported
Due to server issues and @playnewworld completely force shitting my computer down in the middle of a session, tried to re-log and 1400 Queue cool so happy about that!
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Alef
(@alntorn) reported
@blackbeardcs @playnewworld I still have the conection error to login and queue reset to 1k again.. 10 hours registered (4 playing and the other on queue) LOL
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IamArelon
(@IamArelon) reported
I expected server issues and queues but I didn’t even expect @playnewworld servers to be this terrible. Joined lowest pop available this morning crashed once and can’t even play anymore without making a new character on a different server. Just plain dumb.
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Idontknow3634
(@idontknow3634) reported
@playnewworld The main problem is if we DC we cannot get back in.....the que is not moving or barely at all
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RG | Reck711
(@reck711) reported
Due to server issues and @playnewworld completely force shitting my computer down in the middle of a session, tried to re-log and 1400 Queue cool so happy about that! No stream tonight due to this will be live tomorrow hopefully
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RjVida5
(@RjVida5) reported
@playnewworld was waiting in queue for 2 hours and was at 100 only to get a failed to login queue prompt on my screen. Please allow more people onto each server 🙏🏽
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DetectArtemis
(@DetectArtemis) reported
@playnewworld @briixxloveee When? I was in a four hour long que today for the game to crash when I was #1. I spent all day working and came home waiting super excited for the game- for this... I want to play with my friends who got in at launch but they dont want to migrate and lose their stuff.
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Jon Snaw
(@JonSnaw_1) reported
@darkeagle2140 @playnewworld It's a damned if you do, damned if you dont scenario. 4x the amount of people running around Windsward would probably crash the world anyways. And adding new worlds doesn't help us having to delete and restart to get there. It'll just take time i guess.
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Studingo
(@studingo) reported
@Vinvyin @playnewworld And that is a valid issue and it sucks, not sure what they can do to fix that tho. Servers have caps for a reason they cant just let it rip unlimited lol
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Neefie
(@Neefie3) reported
@playnewworld In queue since 9am est, get in game 12hrs later and after 20mins of gameplay get a critical error "Gameplay violation detected", and crashes. Reconnect, 56 person queue, get DC'd requeue into 61 and # isn't moving. Any info?
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Guada
(@Guada_WoW) reported
@playnewworld You should let us transfer to those new servers. Don't really feel like making a new character again, but would have no problem playing on a low pop server.