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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Whaazz
(@Whaazz2) reported
@playnewworld Nice Patch, played for 45 min and then get DC. Back in que 850. Well done! Maybe you need to look for a fix so its possible to get back within 5 min if you get a DC. Now I need to wait X hours to get back and who knows maybe I will DC again!? Fix your game!!
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elektrajade
(@elektrajade1) reported
@playnewworld Keep saying Configuration Cue problem and kick me out after loggin in in the server
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Julius Gribovskis
(@M1nKsTeR) reported
@playnewworld got into game played for 20mins and crash previous patch everything was normal thanks for making me wait 800+ queue now go back and fix the game nothing was fixed with this patch
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MTossen
(@TossenM) reported
@dotGrngr @playnewworld Change to your other weapon, and then back to hatchet. Will fix it.
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RAYMOND BRACKEN
(@RAYMONDBRACKEN) reported
@playnewworld Well they didn't fix the "Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)" error crashed again, will i ever get to play longer than 20 minutes without crashing, cant be good for my pc.
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SULTAN J
(@8icko) reported
@playnewworld u didn't fix bugs u replaced bugs
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Eric
(@AzraelGaming85) reported
@playnewworld Connection Error Could not connect to server: Server and client version mismatch. Please update your client from the launcher. (Status -80) My "Launcher" Is Steam and says everything is up to date. Help?
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Mike Dolgov
(@DolgovMike) reported
@playnewworld AFTER THE PATCH I'M GETTING DISCONNECTED WITH ERROR "NOT AUTHORIZED TO CONTINUE PLAYING" AND THEN I HAVE TO RESTART GAME
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Mark Schmitz
(@MarkSch62557540) reported
@playnewworld Nice joke, 30 minutes playing, 20 pigs spawns at once, game crash, 2+ hours of waiting in queue because game can't remember I was on the server. Amazon is brilliant at making good game look bad af. This is btw the third time, 2 times because of server lags.
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Velenril
(@FilipAleksic20) reported
@dakotahbill99 @playnewworld Stop whining and try not to be so privileged, they are trying their best to make the game better. Most people here have the same problem as you but do you see them crying? No most people don't, so there's no point for you to do it either.
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Jonatas Melo
(@xZilioNx) reported
@playnewworld because ******** didn't fix the azoth staff tier V stick, which can't close like nv65 slits.
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Chris Roberts
(@Morketh05) reported
@playnewworld is anything being done about the terrible ping to the servers? I have a friend in washington that cannot play on us east servers such as takamagahara because the ping is 150+. Weve never had this issue in any game in the 25 years weve been playing online together.
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ThePapaRya
(@ThePapaRya) reported
@playnewworld You guys are good! I’m super happy you guys made a MMO thats actually good on launch with no crazy lag and load times and frequent bugs where it takes 2 weeks to fix (except que but that’s every mmo or game) I’m super great full to waste my life on this game lol
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Darnel Apelu
(@DarnelApelu) reported
Okay @playnewworld I have not got a single Twitch Drop or Prime Gaming awards in my inventory, I know y'all got bigger problems atm but just wanted to see when I can get my hatchet please
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Hannah
(@runglikeido) reported
Kind of disappointed @playnewworld did not think about adding Middle East and South African servers, if they did I don't understand why there's a whole bunch of Arabs on European servers. Another issue is the lack of "language based" servers, a community for everyone.
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Craig
(@CraigLStatham) reported
@gare_bear39 @playnewworld Abusive behaviour again, first one was overturned by there online chat. Now there saying they can’t help there anymore. 3 day ban but the appeal wouldn’t even get a response within 7. Honestly the biggest joke of a customer service team
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danny
(@simlihumus) reported
@playnewworld **** ***** always EU servers . there were 0 problems with US servers
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Officialwhilla
(@Officialwhilla) reported
@playnewworld 🔥how nice that you have solved the players' problems with a safe 10-15 minutes difference! when do you get paid to sit in line? 🔥
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InsaneCore
(@InsaneCore03) reported
@playnewworld did you at least fix amrine? it is bugged
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Just The Claire
(@justclaireblog) reported
@playnewworld yo. 7 freaking hours of maintenance. I got on a another server and the game disconnects me 5 times due to lag and other errors. #sortyourgameout
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ZEN #Lv
(@NotZenns) reported
@AlexBryan30 @trevorengen @playnewworld Didn’t know people was on let’s have opinion anymore and to be honest he’s right most of us can’t play with our friends because we can’t get in service together so how about you just shut ******** up and leave Him alone
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E Ivey
(@EvanIveson) reported
@Kyakarot @playnewworld 2.2 "We do not guarantee service uptime or availability, and we are not responsible for any downtime."
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MehDi 🇮🇷
(@i_PunisheR_) reported
@playnewworld I crashed 5 times already .. nice fix after 8 hours
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Connectvl
(@connectvl) reported
@playnewworld thankyou for giving me error status (-120) now im 900th in que again -_-
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Mark Schmitz
(@MarkSch62557540) reported
@playnewworld 6hrs waiting for 30 mins of playing just to let the game crash because of too many mob spawns. I really hope a other company buys this game because amazon simply can't run this game. Its 8 days out and ******* unplayeble. The queue is taking too long so this was it...
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TCalpin
(@TCalpin1) reported
@playnewworld Ignore the hate if people actually listened and moved to a quieter server they would have no issues. Other than day 1. Ive made a low population server my home got on everyday and had no issues.
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Nightmar35_
(@Nightmar35_) reported
@playnewworld Did this update fix the bug that's preventing us from declaring war? Upcoming invasions that never happen is what the description says when we try.
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Matt B.
(@Dohregard) reported
@Ethy25oficial @playnewworld Or maybe they don't fix it and I can load my bags up with no consequences
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Gusbuss
(@Gusbuss8) reported
@playnewworld @playnewworld HAHAHAHAHA you clowns called that fixed I had to restart this broken game 7 times already
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Neijek
(@Neijek) reported
@playnewworld Hi, same issue was y-day and every night since release... sigh ... get home 19:30 CEST can't play due to queue, luckly tonight is a bit shorter 412 in line.. been waiting for an hour already i had 2 hours of game time.. passing it on queue.. pach did not fix issue