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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Zedaso
(@Zedaso) reported
@playnewworld Come on this is absolutely ridiculous, you bring the servers down in the middle of the day for EU, for 5 hours, and then extend it, for a tiny patch? Clearly prioritising US player base. You could do EU and US on a different day, both in the middle of the night, e.g. 3am to 8am.
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TruthHertz
(@x_iTruthHertz) reported
@SchalkKeun @playnewworld Oh heaven forbid a live service game needs to perform maintenance 😭
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Jaryd 🍊
(@Jaryd07) reported
@Chlebak7 @playnewworld boohoo :( first world problems for you pal - not everything is catered to you, get over it
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LilYolk
(@ogLilYolk) reported
I don't even know what I did before @playnewworld When the servers go down I just sit in a corner and cry bc my life is completely over for a few hours. Why don't they invent some sort of streaming service or other forms of entertainment or the ability to walk..
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DjentNova
(@DjentNova) reported
@playnewworld Do you guys even know how few bugs you fixed? Not to mention design problems with basic systems and UI? You REALLY need to hire someone who has worked on MMO's before.
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Cezar
(@CezarSaysHello) reported
@playnewworld Hopefully this is to fix the bug with the missing houses ! Or making the server run better , cuz once it goes past 8.00 PM the server goes to **** and we all lag like crazy !
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Nep 👁️
(@nepthegoblin) reported
@LoreseekerKash @playnewworld I'd rather them take forever and fix stuff than rush and fix nothing!
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Hache 🇪🇦
(@HMrmcf) reported
@playnewworld Honestly, this bs about the world maintenance all at once is the worst decision you've made. Not acceptable for a company such as Amazon. Not to mention the fact that you're always extending the already long downtime. Also EU is always harmed by these problems.
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Jerry Jacklin
(@JerryJacklin) reported
@SuperMeatMan_ @kozejin @playnewworld If an update starts at 3am and takes 5 hours, that means at 8am the update is complete. If everyone is showing up to work and the update somehow crashes the game the workers have their WHOLE shift to fix it. If they started an update at 9am, everyone is leaving by the end.
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Dennis Rönn
(@dennan98) reported
@LordEggyGaming @Puh42069 @playnewworld I agree, but that's besides the point. Guy implied global downtime should be down at nigth time, the problem is for it to be done at night time everywhere it has to be regional. I would also assume the ones doing night shift maintenance actually woke up for work in the afternoon.
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joan sims
(@Dreamer4369Jo) reported
@playnewworld why is it always EU servers get this issue on patching, please sort yourselves out this is really bad for us when the maintenance takes up most of our day.
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Unreadymammal
(@unreadymammal) reported
@playnewworld Comfortably the worst gaming experience I’ve ever had personally. Queues, maintenance, delays & broken promises’. I will honestly never buy another gaming product from this dev
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BoymanOhboy
(@BoymanOhboy) reported
@Pyr0m4st3r @MikeK33545520 @playnewworld "because the company is trying to improve it" wow this is some typical twitter dumbfuckery Obviously the problem is not them improving it, but poor time estimation, lackluster updates and general incompetence in running a live service.
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AmandaMarie
(@AbsolutelyAman1) reported
@playnewworld Hey maybe you should fix you auto ban! Company false banned me for disagreeing with them when they told me how to play the game & I cant log in......
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Mr Grewdahl
(@Mr_Grewdahl) reported
@playnewworld Ahh man, do this updates server separately, US in the middle of the night AND EU in the middle of the night, then you don't F-up players Prime time playing. Problem solved
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SpookyDerbert🩸
(@MDerbert) reported
@playnewworld what possessed you to do maintenance during the afternoon? I get if it’s fixing a game-breaking issue then it must be done ASAP. But surely you want to do maintenance at like 3am?
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AnarchyKraken
(@AnarchyKraken) reported
@MikeK33545520 @playnewworld as someone with 160 hours in the game, if you dont have any lasting attachments to the game right now then refund it while you still can and buy it later down the road once theyve worked out all the resounding bugs and coding issues
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⚔️eɴαιo⚔️
(@Enaio_TTV) reported
@playnewworld And if you are not playing with your friends currently, I know it can be frustrating. I am trying to play with my own friends, which spans across 4 servers at the moment. But this was a limitation that they didn't foresee being an issue.
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Jerry Jacklin
(@JerryJacklin) reported
@SuperMeatMan_ @kozejin @playnewworld Have you ever thought that they have their server teams work nights for those updates that way any issues caused that night can be fixed by their entire work force right after the update is done as their day shift is coming in??
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DjentNova
(@DjentNova) reported
@IncantusX @skywalkergz @playnewworld fanboy spotted. We want to play new world too, but we are stuck looking at login screen because they can't get their maintenance done on time and only seem to be able to do it in the middle of the day rather than during the night.
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Jason Daniels
(@Jaysinrd) reported
@MrSamwl @playnewworld Guess you never played @Warcraft, I used to wake up at 6am pst with servers down, come home from work at 4pm servers still down and this happened every Tuesday for years. Wasn't till past few years they didn't need to do weekly maintenance, now its 15 min rolling restarts.
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LilYolk
(@ogLilYolk) reported
@eh_vix @playnewworld Your time, my time, everyone's time means very little. They don't owe any of us anything. There are many bugs. Doing patches and finding where the error is and fixing it is like a big game of Jenga. You pull one thing and it can **** up everything.
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Beradonwar
(@BeradonWAR) reported
@playnewworld Take your time! MMO launches are hard! especially the first few weeks, hope you guys fix these issues quickly:)
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Magnus S
(@Kestro91) reported
@MikeK33545520 @playnewworld or you simply get over yourself and play when the game is up? obviously they need to fix stuff get over yourself world dont revolve around you.
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owen brent
(@owenbrent8) reported
@playnewworld Can you fix mass reports
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Holic
(@HolicHD) reported
@playnewworld God damn Lotta whiny ******* in here acting like a game undergoing maintenence is some sort of crime against humanity. Yall must have some pretty easy lives if yall consider THIS a serious issue.
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Schalk Keun
(@SchalkKeun) reported
@Stevlep @Adamow02 @playnewworld never accept **** service man. you should always question it. else you will end up just always being OK with trash service. we paid for this game, it wasn't free.
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Lewis James
(@LewisJa32252505) reported
@MikeK33545520 @playnewworld That would be a mistake, this game is legit. if you don't have basic patience and understanding of maintenance then most mmos will not work for you. This game was releases with very little issues and is a blast to play.
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🇩🇪 Gustavo Hellvig 🇩🇪 🇪🇸
(@gushellvig) reported
@playnewworld The truth is that this patch note is too short, and you don't fix the real bugs of the game.
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🇩🇪 Gustavo Hellvig 🇩🇪 🇪🇸
(@gushellvig) reported
@rainskkull @playnewworld No, they only fix stupid bugs and then forget about the important one