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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Seth Houston Pettit
(@Supsloth) reported
@playnewworld You gotta fix the auto run into a wall thing where they don't get dc for afk that is why queue times are so bad 3 hrs for a 16 person queue yikes
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OfficialSimantha
(@samgibbyb) reported
Update, got down to 34, and it kicked me out the queue with some weird error message saying it couldn’t connect. Back in the queue I go… this time? 1700 plus people. @playnewworld please do something about this… 😭#NewWorld #QueueWorld
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Tom Kahl
(@bulldawg593) reported
@playnewworld trying to log into Balnibarbi and waiting for my turn in queue then when it went to load I get an error. Now I’m back at the end of the queue. Please HELP
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Murilo
(@murilocbs) reported
@playnewworld Game crash… 916 on queue. Good job.
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Niad Chowdhury
(@NiadZC) reported
@AddeMoberg @playnewworld For those of you that get this error. Click ok and then do NOT press play again, or you will be sent to the back of the queue. After a couple of minutes it will put you back in the queue where you were!
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Snido
(@Snido757) reported
@playnewworld Quit wasting time on servers you will shut down in a couple months and fix the actual problem: capacity. No one is going to restart their characters they've spent hours on just to play on a dead server.
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Ethan
(@MrMoveSs_) reported
Waited in a server queue for 2 hours trying to get in with my boys on @playnewworld. Got down to 3rd in line, and got an error saying I was disconnected from queue. Now the line is double the size. It's chalked.
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Snowlet
(@RandyTCG) reported
How is it possible that of all companies to have server issues an Amazon game has those? What the actual hell @playnewworld
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Halfbloodtara🌿🔮
(@halfbloodtara) reported
@playnewworld Hi friends! lovin the game but uh it keeps crashing an awful lot saying fatal error. I tried to log back in literally within seconds but I wasn't able to get back in to my account and I am NOT waiting another 5 hours pls help :)
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Priv
(@ProbablyPriv) reported
@Deseptus So much worse lmao we will see when the fix it. People over at @playnewworld say they are working on it and I hope is sooner or latter it’s so much fun soo I can’t blame the que time
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Adrennes
(@adrenneslol) reported
@playnewworld , how did we end up with a dual monitor mouse issue in the release? The mouse will not stay on the game itself and there seems to be no known fix to it for New World specifically. Did not have this issue in the beta lol. Is it something being worked on?
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DeepFocus
(@DeepFocus15) reported
@Salvernod @playnewworld I've had the same issue! They need to increase the spawn rate of some animals and resources.
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[BlaZe] BlamsGams
(@BlaZeGAMING1337) reported
@playnewworld Kicking peple for afk walking should not be a Thing at the moment noboby wants to get into such a long que when the que problem is fixed then u can start kicking people
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hawki82 .
(@hawki822) reported
@playnewworld wtf is lag detected? Waited 5 hours in queue to get booted for lag detected. I'm on fibre hard wired . There qas no lag
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#1 Corn Salad
(@PlainZombie) reported
@playnewworld and now I just got a bunch of achievements in game that I definitely was not close to earning, cool. I'm enjoying the game but...any information about the weird achievement problems would be great.
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Brandon Chesley
(@ChesleyBrandon) reported
@oWhiteops @TrentMills20 @playnewworld The problem is nobody wants to start from scratch when they already have 40+ hours in.
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AllenDrones
(@AllenDrones) reported
@playnewworld Man this download corrupted 6.7GB worth of game files. Game crashing with fatal error. After verifying the game files and re-downloading the files it worked. Now 4hrs of queue... ... ...
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TheSqueamishVampire
(@Squeamish_Vamp) reported
@xfallenEngelx @playnewworld I get this error every single time, 5 hours of time in the game and I've not gotten to actually play yet. I've never even gotten beyond queue.
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MDSavage
(@MDSavage5) reported
@playnewworld stupid. The server gives me a connection error and now I gotta wait back in the damn que. Fix this ****.
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Sixen909
(@A6GamingSixen) reported
@Gl0ckN9ne @playnewworld Remote in ur pc before u get home until they fix the queues
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Joe Lookabaugh
(@wildturkeydown) reported
@playnewworld I know you guys got a lot going on but when I spent 20 plus hours on a character then tonight I wait 3 plus hours in queue just to have an error when I’m loading in to the game finally. Super frustrating. I just want to go to another server. NA EAST OLYMPUS
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Chase
(@Krrode_) reported
@playnewworld Highly recommend a system for queue skipping, 3/5 people in my group will continuously lose connection, game crashes, or system crashes. It sucks to sit through a 1500 person queue just to crash and do it again. Maybe a 15-20 minute timer to reconnect??
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SirTitan 🐺🐺🐺
(@S1rTitan) reported
@playnewworld fix your game! Tried to share screen in discord and the game crashes.
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MicBeMac
(@Micbemac88) reported
@SWE_Motorizer @66mc66 @playnewworld Give them too early and you could just have the same issue on another server that everyone jumps too. By opening up servers then waiting for the first weekend to pass, the new servers will fill in a bit, and it will be more clear which should be open to transfer to.
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Ethan
(@MrMoveSs_) reported
Waited in a server queue for 2 hours trying to get in with my boys on @playnewworld. Got down to 3rd in line, and got an error saying I was disconnected from queue. Now the line it double what I started at. It's chalked.
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DEFIANCE
(@DefianceCompany) reported
@playnewworld I really wish you would add soft server reserve to allow players to reconnect within a time frame in case they dc'd from an error and many other reasons... :(. Can't even reset your game to fix things in game. Please...
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#1 Corn Salad
(@PlainZombie) reported
@playnewworld Any update on some of the achievement problems? I've verified local game files and that fixes it for a bit but then it breaks again. I'm on NA East. Also some achievements just...aren't unlocking at all. I joined Syndicate and it's marked "Complete" but no titles.
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Nathan
(@RGAccentuate) reported
Sat in an 1800 player queue just for the login to fail when I got down to 3 :) Thank you @playnewworld
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MrWaites
(@TheMrWaites) reported
@playnewworld just sat in queue for 3 hrs. Then when it was time to be put into the server it said there was an error joining. Great! Now I'm at 1500 queue again! Won't get to play until like 1-2 am est now!
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Mike
(@REAPER88) reported
Finally home after a long day and can’t even play because I’m 1164th queuing into the server fml @playnewworld . Love the game , but the server issues are killing me