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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Troma
(@TromaFR) reported
@playnewworld hello will it be possible to reset reputation points later ? For errors and optimization
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Jesse Ruhanen
(@JesseRuhanen) reported
@playnewworld Please fix the queues fast. Theres no way normal people who also works during office hours is able to play your game. Its 2021
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Norteos
(@RealNorteos) reported
@GuiltySiNz @playnewworld @amazongames Well to be fair i own a Asus RTX 3090 OC and have no issues ?
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Alex
(@Aleecethefirst) reported
@playnewworld My friend cant create a character on my server Linnunrata, is there a reason for this such as server being too full? Or is it a glitch?
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SaltyGoat
(@SaltyGoat7) reported
@playnewworld Not a major issue but just something that would make things fair.
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🇬🇧 Sleepyjoegaming🖱️Twitch🖱
(@sleepyjoegaming) reported
@playnewworld I disconnected and now I’m back in a queue but I was playing . Is there a fix or every time there’s a internet issue I have to queue for two hours again
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ofcourse
(@ofcourse15) reported
@playnewworld And i cant play with my friends.. i have work from morning 9:00 to night 20:00 and i cant login, i need to wait 4h for login.. if i login, i can play 30 min, after i need to go sleep, and i wake up at morning 6:00.... **** off amazon
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ofcourse
(@ofcourse15) reported
@playnewworld @WheaT0ast fckoff... i cant play my friends........ i work since morning 9:00 to night 20:00 and i cant login for 4 h, after if i waits the que i have to play 20 min maybe, and i need to go sleep... and i wake in 6:00... i have 20h game time and only 1 h play time... 19h que.. so fckoff.
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p e p e g a
(@ScottLl0yd) reported
@playnewworld wait 2 hours to get into game, 30 mins of game time, then you disconnect literally everyone and send me back to 1500 in queue. But yeah lets "no life it". ******* mutants.
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ArimusPantelas
(@renearimus) reported
@playnewworld Yea if I didn't have lag detected and my character wasn't stuck
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Voltagewindz
(@Voltagewindz) reported
@playnewworld is there anyway you can develop a way to save a spot in que for a short time after a fatal error.... legit just sat in a 500 got in was questing and crashed with fatal error <I reported bug on client> and now I'm in a 605 que again.. Please fix it :(
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Deseptus
(@Deseptus) reported
@ThumperBoyAD @playnewworld Yeah it is a really odd situation overall I hope it gets resolved fast though if it is the dev's fault overall they need to Address this issue same with the Graphics Card manufacturer as well because both could be at fault here in general
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Bones481
(@Bones0481) reported
@Games4Kickz @playnewworld I think im gonna wait for some patches/improvements before i jump in. The main reason though is the 3080/3090 issues. They aren't overwhelmingly reported problems but enough for me to wait for a guaranteed fix to the problem.
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#️⃣ ragectl follow
(@ragectl) reported
.@playnewworld You REALLY BADLY need to fix these skinning quests. TOO MANY NINJAS STEALING QUEST MOBS. Cmon it's 2021 how do you let anyone random person take stuff??
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Ollie 🐝🇮🇪 #HIVESZN
(@OllieTheKuma) reported
@scchristopher77 @Kephrii @playnewworld It's literally the same issue the xbox360 had back in the day with the red ring. Using the wrong solder or something right?
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Jack Christian Earle
(@jackearle94) reported
@playnewworld Spent 5 hours queuing just to have the game crash and close. 3x now this has happened! Fix your game!
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Captain qt
(@Captain_qt) reported
@playnewworld 👀might wanna take a look at Aus servers right now, Zara is lag detected every 3 minutes.
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Bilal Kinali
(@bilalkinali) reported
@bahiensetiago @playnewworld Well it doesn't really fail, you just click OK and wait, if there's an error.
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Ricardo Alonso
(@SirScratchh) reported
@playnewworld and customer service wait time of 2 hours aswell?
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WoW.Cyrix
(@CyrixWow) reported
@playnewworld Yeah as if that is possible.. What a joke. The game has constant crash-to-desktop issues and no disconnect forgiveness. Meaning IF you get through the 6+ hour queues you will very likely crash and end up right back at the end of the line. At least implement some DC forgiveness.
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Jesse Ruhanen
(@JesseRuhanen) reported
@playnewworld Please fix the queues fast. Theres no way normal people who also goes works during office hours is able to play your game. Its 2021
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Dylan wilkinson
(@xXHELIUM) reported
@playnewworld 3 times now everyone getting lag detected on Zara. Pls fix!!
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WoW.Cyrix
(@CyrixWow) reported
@Glass_Of_Grace @avengefulgamer @playnewworld Waited 6.5 hours in queue to get on and crash an hour later, back to the end of the now 4 hour queue.. Finally back online and crash another hour or so later.. Entire day wasted.
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Shawn M
(@Shawn_Moorhouse) reported
@playnewworld Does anyone else experience comp freezes every 5 mins or so? The game and my computer will freeze, but the sound still plays. Tried many things to fix this issue.. game is unplayable for me. :(
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Zygarus
(@_Zygarus) reported
@playnewworld @playnewworld In other words, time to #PlayQueueSimulator Please fix queues..
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Tarafsız taraftar
(@MuhsinYRAP) reported
@playnewworld only if there wasn't any queue!!!!!!! I was peacefully playing my game and then bam, you are not authorized to play error. Now I have to wait for 6 hours to get into a game I paid for. Amazing.
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VHG
(@ValorHonorGlory) reported
@playnewworld Why no message over the auto ban system that trolls abuse to get players banned. They just report 12-15 times and then get banned? Are you gonna fix this?
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Tez
(@Tez_Cheung) reported
@playnewworld I've been queuing since 11am at position 1200 it's now 3PM im now at 410 at this rate I've still got another 2hrs wait. 6Hrs waiting time? that is if I've dont get kicked. I am level 30 in game and dont want to redo a new character. How can this be acceptable service?
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BigusDikus
(@BigusDikus3) reported
@playnewworld @Kmack710 @T3hSpoon All games launch with bugs and issues, and customer service to get you thru it. love this game but a ban without warning in 1st week is a sure way to incentivize refunds. Work with your customers - you're AWS. 20+ yrs customer service and gaming QA engineer here. Yall need help?
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oWhiteops
(@oWhiteops) reported
@MikeDaUnicorn @playnewworld @brunopo_ Bad customer server ah yes, them actively trying to fix the issue is bad customer server. So stupid you is.