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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Christoph
(@ItazuraKotsu) reported
@playnewworld Nothing like having a cut-off time to play, queue for a couple of hours just for the login process to fail around 600 some people in queue and not get to play at all. Please get this figured out somehow.
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Jason Gaudion
(@JasonGaudion) reported
@playnewworld I've been stuck at 1st in the queue for like 20 minutes.. anyone else with this problem?
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Kirk Bushell
(@kirkbushell) reported
@shawn13133 @mgio2005 @playnewworld Sorry Shawn but that's totally backwards. If they don't have queues, none of us will be able to play. That's OG wow back in the day, servers down for entire days. I'll take long queues over not being able to play at all.
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Kempa
(@iKempa_) reported
@The_LilMoon @FreshWentz @playnewworld Exactly, that’s all I was trying to say. Every modern day online game has issues on launch day. But idk this dude comes in here hot. Hopefully all will be good tomorrow. Still surprised it wasn’t thought out more though. Half a million people trying to play with 2k cap on servers
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shawn sanchez
(@shawn13133) reported
@kirkbushell @mgio2005 @playnewworld Yeah that's what it seems like which I'm not opposed to although I feel like the way the queues currently are they should disable it until they figure out a viable solution to the issues.
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BradenFroomkin
(@BFroomkin) reported
@playnewworld Lol got all the way down to 480 in queue then get a “login failed” message, requeue and bam back to 1000. Guess im not playing
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tk
(@tktheus7) reported
@playnewworld When are u gonna fix the imortal bug? Can't do jackshit with imortal players gatekeeping PvP quests.
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Alef
(@alntorn) reported
@playnewworld The problem isn't the number of server but the servers itselves, amazing conection error to login reseting position on queue since first beta
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Evelyn
(@_evelyn_w) reported
@femurday @DanitsiaTLP @playnewworld Their problem was choosing non English sounding names for English speaking regions.
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優樂氏圖筆㐘
(@uless2bmii) reported
@playnewworld Hello my friend Amazon, stay awhile and listen, THIS IS NOT A FIRST TIME YOU LAUNCH THE GAME!YOU GOT CLOSE BETA AND OPEN BETA, AND YOU KNOW YOUR SERVER CAN'T HANDLE TOO MANY PLAYERS, WHY NOW STILL SAME PROBLEM??
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MVG_Hells
(@MVG_Hells) reported
After almost 12 hours of New World, LOVED IT and didn't have any issues! We bought our first territory, and at lvl 20 got an expedition final boss to <1% (Cries inside). What a day! We got 6 more days off work to play! Will be on when I wake up in the morning x'D @playnewworld
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NoobonicPlague
(@NoobonicP) reported
@playnewworld How about fixing the queues or allow character transfers fix this **** 3 hours waiting
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Maxime Deschênes
(@MaximeDeschnes) reported
@playnewworld We dont want more realm we want more slot on the server we play it not normal i have play on a server and get disconnect and need to wait 10 hour to replay...
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INoScopedJFK
(@INoScopedJFK14) reported
@playnewworld I never got any of my pre order items. Anyone else have this issue? Who do I contact?
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Niccoli00
(@niccoli00) reported
@playnewworld First crash, 2 hour queue. Second crash, 4 hour queue. Glad to see another region has more servers which does next to nothing for queue times. How about that upping the cap.
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Yo
(@Yiu_Yokyiu) reported
@inFamousJoesh @playnewworld Well there are also cases of being booted out, game crashes, unexplained lag out , bugged out in starter zone, force restart cause game ui not functioning at all.. I mean no one took away your chance of playing, they even gave you more, but did not solve the problem at all.
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Fucktwitr with a burning passion
(@AFucktwitr) reported
@playnewworld Dced, got a 1700 person queue on Olympus. It's been 2 hours, at 800 still. ******* ridiculous. 100% of people are going to end up using macros to stay logged in. Adding more servers is not fixing the problem for high pop servers.
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Sawyer Jones
(@Saloron222) reported
@playnewworld World amount isn't the problem World Population Cap is
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Lil Moon 🌙
(@The_LilMoon) reported
@iKempa_ @FreshWentz @playnewworld The thing is, some of these aren't even "streamer" servers. I get it's launch day, nothing is perfect. However adding more isn't going to resolve the issue. Maybe later down the road when more people start purchasing the game sure, however with launch day people will cram into -
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OliverP
(@OliverP49823790) reported
@mgio2005 @playnewworld You actually do get kicked for inactivity but ive seen people autorunning a fence....so thats an issue actually..not sure how to counter that
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Hiroi
(@SoundedH) reported
@playnewworld fix your servers or make character transfers possible now. Most intentionally picked servers streamers werent on because of the wait times. Now you have those streamers picking your world and making it impossible to get on without a 3-6 hour que wait for it to fail.
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Joe
(@Maybe1Regerts) reported
@playnewworld Pretty sure I can. I been in login queue for two hours
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Cody Spohn
(@xxxSPOHNxxx) reported
@playnewworld please cut down wait times. I have been waiting to reconnect to Yggdrasil for over 4 hours now.... Even wow didn't have this issue when they got 25 million players on release >_>
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Walker McKeel
(@WalkerMcKeel) reported
@playnewworld Got a “lag detected” notification, and got kicked off. Waited over two hours in queue to get to 505. Got a login error and it booted me from the queue. Now I am back at 1516 in queue. Won’t be able to get on until tomorrow because y’all didn’t prepare for launch day
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Drew Jarvis
(@JDrewJarvis) reported
@GoopWalls @playnewworld Was able to login for 45 minutes at launch before going to work. Only time I’ve been able to get in all day.
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Ghost
(@Synth_Gaming89) reported
@playnewworld @krypticghostx they are rapidly fixing these problems.
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Hastings
(@290Hastings) reported
@playnewworld This Queue timer in NA EAST is unreal hopefully they fix it. If they don’t the game won’t last I don’t think.
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StrangeTimesTv
(@StrangeTIMes01) reported
@TheJexodus @playnewworld Would be amazing I was with my friends this morning woke up at 5am got in at 6 had severe lag spikes before leaving original spawn location kicked me out and then way in a 600 queue I got max played on another server for a few hrs tried again was in a 1800 queue ever since BS
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Yo
(@Yiu_Yokyiu) reported
@JonSnaw_1 @inFamousJoesh @playnewworld More than that , the solution they are giving out is more like make up for the situation then really dealing with the problem. People can kept on flooding in high populated server and the queue issue won’t change much.
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Nate Brown
(@Natebot11) reported
@playnewworld wtf is this queue.. y’all released the beta and had the same issue.. I get home at 7, I’m going to sit in a queue of 1900 people, and then have to get off at 12 because I have a job in the morning.. glad you made it impossible to play with the homies