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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Samz
(@samz_rl) reported
@playnewworld this game gonna die because you queues if you do not fix that
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Sam
(@Sam_Isaac8) reported
@playnewworld @Mevolent_ Great to see how serious the dev team is taking these issues. Maybe fix your broken game instead of insulting your fans who paid 40€ for your crap. Thieves.
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NewWorldFarmReport
(@NWFarmReport) reported
@seePyou @playnewworld I feel ya. I am thinking of leaving some folks behind to transfer servers. That's annoying, but I want to play and don't have time to wait out the queue. I have bad wifi and get disconnected, so it's a real issue. I love that the game is popular, but dang.
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Deehzul
(@deehzul) reported
@playnewworld are you guys experiencing login issues with Neritum? I keep getting timed out when trying to log in.
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BattleStation1
(@BattleStation_1) reported
@SheepDenTV @playnewworld Unfortunately This is a perfect storm people are scared to sit in a 2-3 hour queue but yet still have IRL stuff to do. I really hope New World fixes these issues. a 10-20 min wait for queues are fine but exceeding that is to much.
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Bill (dot) com
(@Billguylikeyeah) reported
@playnewworld love getting disconnected for server lag but still being able to use in game voice chat with my party no issue. And then not having a grace period to reconnect instead of waiting in a two hour que. I hope this isn’t amazon web Service quality.
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Best Coast
(@BestCoastGamin) reported
@playnewworld Can you guys fix the Aukumea server the instances are desynced by 5 seconds we all can't do any expeditions. Thank you.
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xudes
(@SirXudes) reported
@BrianClough_IRE @playnewworld Yea but the fix then would be to move servers to play with your friends/guild meaning 100 people (if the guild is full) are moving servers which doesn't fix anything but just create problems on another server. They need to up the server capacity by atleast 4x the current amount
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El Marksman🎯
(@El_Marksman11) reported
@legomyyoda @playnewworld I feel you brotha. I have a few buddies with that issue. I hope that, when they bring character transfer. People will leave. Hopefully, we just have to wait and see.
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DankDylan
(@DankDylan99) reported
@playnewworld the xibalba server is having massive ping issues. Everyone in global is talking ab it too
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nathan.
(@SacreddUK) reported
@playnewworld who would I contact with an issue redeeming my Twitch skin drops, I've watched the required amount of time etc and on twitch showing all my drops redeemed, My account is linked and I received the twitch prime exclusive skins, just not the drops?
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CampbellKingdom
(@CampbellKingdom) reported
@BraincageGaming @playnewworld The Expedition lag has been so bad we didn't even notice the issue you're describing. We also have had a mix of ranged/melee so not so many people stacked up so maybe that helps.
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FyrFighter VFL
(@FyrFighterT) reported
@playnewworld Fix the server problem, dont come up with dumb soloto create more of the problem!
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Viley
(@VileySerpa) reported
@playnewworld Guys, what about the EXTREME lag that ALL SA players are facing? Almost 1 week and we had no answer until now...
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Mike Biddle
(@bdiddle21) reported
@playnewworld If your going to be fixing things how about you fix the ******* problem when people finish queueing your ******* game it doesn't kick them ******** out once they get in the ******* game this is ******* terrible get on top of your **** better.
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Vill
(@still_vil) reported
@playnewworld People going afk is the symptom of the problems Server capacity is the root of the issue. Don’t punish players for trying to avoid hours of ques, where they can’t even transfer off their characters. No punishments should occur until free character transfers are implemented
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Oiteluveth's
(@Moveth) reported
Waited for 3 hours through a 900 person queue just for it to disconnect me when I was 3rd in line. **** @playnewworld. Your company has more resources than literally ANY OTHER ON THIS ENTIRE PLANET. Fix your ******* **** idiots.
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DTOX 🚀
(@itsdtox) reported
@Teknifye @playnewworld That's exactly my thoughts. It doesn't really feel rewarding as you grind/level. The leveling milestone aren't enough. A good MMO needs a good time sink, but having something more to break up the monotony while also levelling would be nice. Typical problem with most MMORPG's.
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Pawizard (Danny)
(@PawizardCPvP) reported
@playnewworld Unsure if others have reported, but there seems to be an issue with New World and Razer Synapse compatible mainly Razer Cortex and it causes complete crashes making me requeue sadly!
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FyrFighter VFL
(@FyrFighterT) reported
@playnewworld Fix the server problem, dont come up with dumb solutions create more of the problem! You are treating the symptoms and not the disease.
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Fish
(@DyinFish) reported
@relegand @Twitch @playnewworld Mines not having any issues probably because I put low graphics and 60 fps. The game still feels and runs great though.
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Chosenome35
(@chosenome35) reported
@maarten_2020 @playnewworld Then continue to whine idk what to tell you, they said what server size was going to be y'all decided to play on one server that's nobodies issue but yours.
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SirTitan 🐺🐺🐺
(@S1rTitan) reported
@playnewworld Wars need to be fixed. Need some balance on Axe/Life staff. So many broken things in this game...
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Z
(@ziyad123132) reported
@playnewworld @yesYesYYYEEESSS pls ffs fix amrine dungeon its bugg
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Anu-Ambrose
(@Perry81110828) reported
@playnewworld SERVER MESHING - dont point the finger at the players who have to wait hours regardless of Macros. I should be able to walk my dog and come home to continue my session without waiting 2.5 hours. This is a Amazon problem, not the players.
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DeadEye Dan
(@DeadEyeDanFB) reported
@playnewworld I've just been kicked again as Factions go to War now I'm in a Que of over 900+ Thanks for not putting a timer on crash outs so your place doesn't get taken. My stream is f**ked now.
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TrustyTea
(@_TrustyTea) reported
@playnewworld have you guys acknowledged the lag in dungeons? It is 100% UNPLAYABLE.... Nobody can complete it, can't continue the MSQ
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Unkownperson101
(@Unkownperson101) reported
@playnewworld I agree that people auto running on wall os a problem but the queue is the main problem that only issues relays on you development team that needs to fix and fix fast.
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ThatSkylineDude
(@Thatskylinedude) reported
from
West Loch Estates, Hawaii
@playnewworld can y’all please fix the buggy AI. Getting annoyed at how much ammo I’m wasting when a creature is retreating back to its spawn point in its spawn point. Also when gathering there is a chance the plant doesn’t despawn and I try to gather something that isn’t there.
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Veritas
(@Veritas689) reported
@playnewworld Could you think about adding a reconnect feature of sorts? i.e when people dc and it's not their fault and it might be a server issue or the game in general?