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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Malgolath
(@Malgolath) reported
@Vibrashun @Delebrin @playnewworld I had to reinstall and delete my character to finally not bug out through the queue. Luckily I had never made it through the queue so deleting wasn't an issue. They just put out they're gonna start raising server capacity so hopefully that starts alleviating the queue. We'll see.
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FusionTetrax
(@LaxityDragon) reported
@playnewworld i still haven't gotten my twitch drops from watching all the hours correct account connected to steam from twitch connected ingame but still say i do not own the weapon skins from the drops ingame even tho i got the prime reward with no issues
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Simon 🐺
(@Camden_Woods) reported
@playnewworld yeah.. and as I write that, having queued for fours hours, I now get some BS error message that's kicked me from the queue. Game is literally unplayable for me. Fun fun.
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Danumis
(@Danumis_) reported
@Isshinkurosaki6 @F1N4LL7 @playnewworld That was the load their servers could obviously handle. Other reasons would be economy, resource density and other issues that would happen if you add more people.
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Liam Crawford
(@Hamb0iiiz) reported
@playnewworld 7 hours queuing, sat from 3,000 in a queue to play with friends twice, then get a disconnect error when <500 in the queue..
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Pieter-Adriaan van der Walt
(@Pieter_AdriaanW) reported
@pluddz @playnewworld If you get that error, then press the "x" button and NOTHING else. Eventually the queue window pops back up with your original queue. If you press Play you reset it.
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FangoFett
(@ElTony1620) reported
@Aetholite @playnewworld But there will be a limit and if theres a limit they cant fix the issue.
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Jeffery
(@Jeffery96388954) reported
@playnewworld Just waited 3+ hours in a queue just to get an error resetting my queue from 600 to 2200.
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Matteo
(@matteearti) reported
@playnewworld please also look into EU's login servers issues, it's getting out of hand
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Bloodydave
(@Bloodydave17) reported
@playnewworld also fix the disconnecting from ques? I know the last suggestion has been taken into consideration
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C9 Judite
(@judite) reported
@playnewworld work in your mass report ban problem i had been banned streaming for 2k people because i had haters mass reporting me
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Cece (SKARS)
(@CeceGaming4442) reported
@playnewworld I had no trouble getting in 12 hours ago….hubby gutted he hasn’t been able to play yet though 🙈
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oWhiteops
(@oWhiteops) reported
@zeebski @playnewworld ?? Why would you think that's the issue lol. Its because their login portal is being hit with way too many requests. If you hit the OK button and wait between 30-60 seconds it will place you back in the queue in the position you were in.
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mental trillness
(@bears8myfamily) reported
DISCONNECT PROTECTION NOW @playnewworld
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mental trillness
(@bears8myfamily) reported
@playnewworld You should prioritize some sort of disconnect protection…
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Chris
(@Delebrin) reported
@Malgolath @Vibrashun @playnewworld I did get the connection bug in the starting area queue when I got close to getting in. It was super frustrating. Luckily today, I made it through and got to town. I haven't had issues since then. It would be nice if they got the server cap up. It seems like it can handle more.
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Derek Gray
(@Wulfencurse) reported
@playnewworld I appreciate the addition of new worlds as do many players not yet invested in communities, clans, and friends. A major fix to the queue system is the recognition of the lack of a queue forgiveness system. When the game crashes players shouldn't be expected to wait in the queue.
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Heather
(@thesupprincess) reported
@playnewworld Can we address the error people are getting thats kicking them out of queue that they have been in for hours and putting them back at the end of the queue list when they rejoin?
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FangoFett
(@ElTony1620) reported
@Ronda_CSSbHard @CtrlAltTaco @playnewworld The problem is that they cant increase the servers capacity by alot that would cause problems. There will be a limit and if theres a limit they cant fix it.
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Pieter-Adriaan van der Walt
(@Pieter_AdriaanW) reported
@MyAirMyles @spenjenfan @playnewworld And if everyone pays for priority queue then we just end up with the same issue of everyone queueing, but now also paying extra. Server capacity and server meshing is what is needed here.
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Yağız "Rhondeus" Yılman
(@Rhondeus) reported
I ******* waited 3 hours, got connection failed failed error at like 10 people queue. And it happened like 3 times. Go ******* get your game fixed. @playnewworld #NewWorld #NewWorldMMO
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Filipe Afonso
(@Tempus7Cav) reported
@playnewworld Server capacity will need to be increased anyway because we will end up with the same issue when the transfers go live.
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Szabó Sándor
(@sandorur) reported
@playnewworld You *************, I was ******* waiting for ******* 4 hours and now I'm ******* disconnected and I'm again the 4000th in the que because you ************* can't program a ******* login server. Worthless idiots. **** your character transfer.
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Sakari Niittymaa
(@sakariniittymaa) reported
@playnewworld Finally we have a game publisher who gives news about problems in a timely manner and tries to solve problems asap. It feels like a new era is about to begin or could I say I feel like I live in the New World.
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Danumis
(@Danumis_) reported
@F1N4LL7 @playnewworld They are giving out free world transfers to fix that issue.
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RICKMA
(@RICKMA) reported
Hey @playnewworld why is my character in Plancta when I started on Camelot yesterday? Is there a glitch or something?
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hemligman
(@pluddz) reported
@playnewworld I've been in queue for a total of 11 hours today, got online once for 15 min then disconnect into 3.1k queue again.
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SheepDenTV #NewWorldMMO
(@SheepDenTV) reported
@playnewworld Are y'all trying to play with streamers? Jus saying, that's why you are having issues in queue lol
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Coredainity
(@Coredainity) reported
@pluddz @playnewworld You keep your position (if your game dont crash). Dont hit the play button and after 30 to 60 seconds the queue will pop up again
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Hex
(@_hexanon) reported
@TheRoxieParadox @playnewworld That's how they fix the queues. Noone can refund and thousands will rage quit. They have the money and then server capacity..