Is New World down?
Some problems detected
Users are reporting problems related to: online play, sign in and game crash.
New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
October 14: Problems at New World
New World is having issues since 10:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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˗ˏˋ Elli ˎˊ˗
(@_Sakuria) reported
@playnewworld good to see that you're fixing some bugs and stuff. but our war for cutlass keys (thule) is set for 4pm CET today, how are we gonna defend the city if we have approx. 4 hours of maintenance? (+login queue i suppose) :(
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_Climate_
(@CyclopticOwl) reported
@playnewworld Where's the fix for not being able to declare war despite being the only company to participate in PvP quests?!
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chiknnuggey
(@chiknnuggey) reported
@playnewworld Did y'all finally fix the "Time out while waiting for server to describe world" bug?? I've been locked out of my main level 40 character for 3 days straight.
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Lua
(@Lua_R6) reported
@ReleNtless1gVAL @playnewworld If they up the server capacity I don’t mind at all. I wake up early so I don’t really have issues with waiting to login. But it’s hard to play with friends when they have to wait 2-3 hours to get in. 😖
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CapCorgi
(@CapCorgiTTV) reported
@thegunee @yozsh_ @playnewworld Eh still worth telling how broken LifeStaff is honestly.
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jat0rz
(@jat0rz) reported
@playnewworld The game has been absolutely amazing. However... the lag we experience in the expeditions only makes them borderline unplayable. I know it isn't everyone.. but on our server they are all bad. It's halting progression.
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tears
(@xkcu6) reported
@playnewworld Any news on Gorias Amrine Dungeon Lags/Delay? Entire server is suffering from this it's almost impossible to do the main quest with this lag. I think Gorias is the only server with this problem. Please have a look :)
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John Horton
(@ThatGuyMooses) reported
@playnewworld Fix Armone I’d like to continue with the story line
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Hell
(@Hell80966565) reported
@playnewworld You guys are doing amazing work but you need to fix compass issue when players group up and whole compass get f-ed up and also the issue with passives of ice gauntlet causing the ice spells stop after swapping weapon please!
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Gonhk
(@Gonhk1) reported
@PapaPulse @playnewworld I did it yesterday, no problems there
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bruno roark
(@RoarkBruno) reported
@playnewworld can you please fix all the ice gauntlet bug? i cant see my projectile, i cant see the spikes from my skills, few times a day my ice gauntlet skin cover my clothes skin in a buggy way that is both funny and disturbing.
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Praveen Ram
(@praveenram1983) reported
@playnewworld I login after 6 hrs then...
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booked
(@boooked) reported
@playnewworld FIX THE SERVER LAG FIX THE SERVER LAG FIX THE ZONE LAG FIX THE ZONE LAG FIX THE PVP LAG TRUST ME UR SERVERS ARE INDEED LAGGING.
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John Horton
(@ThatGuyMooses) reported
@playnewworld Fix Armine please I’d Ike to continue with the story line before I lv to far past needing armine
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Tagger
(@Nabs_Tagger) reported
@SilasRogue @playnewworld Dont think they really have - but then again; why would they need to? - it's a fault of hardware mostly. NW is just pushing it to where the hardware shows it's faults/defects (Jay says and shows as much). If those faults/defects weren't there; there'd be no issues.
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PopTert
(@PopTert01) reported
@WhoaFlyingChair @playnewworld That's just bs, it takes 20mins to get kicked, but if you set up a marco to not get kicked, you're just adding to the problem. I patiently wait everytime I get kicked to join back to the server, it gives time to actually look up what you're going to do that day
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Daan
(@daanxyz) reported
@playnewworld Fix dungeons
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Frank
(@Frrrranko) reported
@FrankKennyIV @PapaPulse @playnewworld Bro, just because you and other people are not having the issues doesn't mean it isn't bugged for some. To me and my group it took our Amrine orb as we chose to join the expedition then it left us outside the dungeon without the orb forcing us to make another for the quest.
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MAT5ON
(@MAT5ON) reported
@playnewworld So you wont extend server capacity even more? Nothing will change. People play with communities they createrd in guilds they made... Why would they separate going on other servers? You're missing the point of the problem 😐
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Rn Ls
(@Lampshade100000) reported
**** I love @playnewworld like please low server down time.
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Wave
(@Wav3Senpai) reported
@JeffBezos @playnewworld Yeah, t'he Game is good t'he servers are dog ****, Fix them and then call It a succes duuh...
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chiknnuggey
(@chiknnuggey) reported
@playnewworld Did y'all finally fix the "Time out while waiting for server to describe world" bug??
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Tamsin Battershill
(@KairraKattus) reported
@playnewworld I know Americans are great at timezones but taking EU servers down at 11am for approx 4 hrs is utterly unacceptable. You have all night and you do this during peak day time? Now our login queues will be substantial because it comes up at 4pm...
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Tamsin Battershill
(@KairraKattus) reported
@playnewworld also, can you do something about the fishing bots? There's so many of them now, you know about this already so a fix shouldn't be hard.
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Cringey Dad Gaming (Dom Wolf)
(@CringeyDad) reported
@itsadamuk @playnewworld I'm not convinced capping FPS are 100% going to stop the issue. It seems the games engine is pulling high power levels from the graphics card, leading to them getting damaged from overheating. People who have capped FPS are still getting GPU damage from the game. I won't risk it.
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Cameron
(@_TheCraftsman) reported
@PapaPulse @playnewworld They put out a patch yesterday which fixed it on my server. We had 2 friends stuck who couldnt even log in because they were stuck on it and they too were fixed. Maybe try again? We ran Armine twice today and the level 35 once... no issues!
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FeralForlorn
(@FelixZander1996) reported
@playnewworld decreasing the afk timer from 25 to 20 isnt hurting afkers, it hurts those that have stuff to do in real life. instead of punishing people how about you start taking care of some of the bigger issues.
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Aled Thomas
(@agentaled) reported
@playnewworld Now please fix the queues and “failed to login” and “toomanylogins” errors. Please and thanks.
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infex
(@infex_) reported
A week into @playnewworld review: first few days were extremely frustrating with queues of up to 4,000 and higher for the first few days. Approximately queueing for 2-3 hours just to get into the game on top of login servers crashing, unexpected login errors which reset the q 1/x
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Mattijs de Valk
(@mattijsdevalk) reported
@playnewworld Any update on the GPU issue? I am not touching the game before I know for sure it will not kill my 3080.