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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Voltagewindz
(@Voltagewindz) reported
@playnewworld is there anyway you can develop a way to save a spot in que for a short time after a fatal error.... legit just sat in a 500 got in was questing and crashed with fatal error <I reported bug on client> and now I'm in a 605 que again.. Please fix it :(
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Fletch 🏴
(@GJfletcher112) reported
@AesmaTV @playnewworld The issue is, when you pick a server, your stuck with it. The character, at the moment, is bound to that server.
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Bilal Kinali
(@bilalkinali) reported
@bahiensetiago @playnewworld Well it doesn't really fail, you just click OK and wait, if there's an error.
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Rohw
(@RohXstar) reported
@playnewworld 4hours in the queue and a message error! WTF? I paid this game i don't want to create a new player on a new server i just want to play with my friend and continue the game...
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Jesse Ruhanen
(@JesseRuhanen) reported
@playnewworld Please fix the queues fast. Theres no way normal people who also goes works during office hours is able to play your game. Its 2021
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Norteos
(@RealNorteos) reported
@GuiltySiNz @playnewworld @amazongames Well to be fair i own a Asus RTX 3090 OC and have no issues ?
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Zaie
(@ZaieWiix) reported
@playnewworld do something for crash because i was 1000 in Q at 7am i wait 9 hours to be in, 4am in game i played 40min game just freeze and nothing i had to alt+f4 to exit and now im 3000 in Q it's just annoying we need free relog for ppl who crashed
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Tarafsız taraftar
(@MuhsinYRAP) reported
@playnewworld only if there wasn't any queue!!!!!!! I was peacefully playing my game and then bam, you are not authorized to play error. Now I have to wait for 6 hours to get into a game I paid for. Amazing.
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Zaie
(@ZaieWiix) reported
@playnewworld do something for crash because i was 1000 in Q at 7am i wait 9 hours to be in, 4pm im in game i played 40min game just freeze and nothing i had to alt+f4 to exit and now im 3000 in Q it's just annoying we need free relog for ppl who crashed
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Jesse Ruhanen
(@JesseRuhanen) reported
@playnewworld Please fix the queues fast. Theres no way normal people who also works during office hours is able to play your game. Its 2021
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Ollie 🐝🇮🇪 #HIVESZN
(@OllieTheKuma) reported
@scchristopher77 @Kephrii @playnewworld It's literally the same issue the xbox360 had back in the day with the red ring. Using the wrong solder or something right?
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Bones481
(@Bones0481) reported
@Games4Kickz @playnewworld I think im gonna wait for some patches/improvements before i jump in. The main reason though is the 3080/3090 issues. They aren't overwhelmingly reported problems but enough for me to wait for a guaranteed fix to the problem.
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Shawn M
(@Shawn_Moorhouse) reported
@playnewworld Does anyone else experience comp freezes every 5 mins or so? The game and my computer will freeze, but the sound still plays. Tried many things to fix this issue.. game is unplayable for me. :(
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Zaie
(@ZaieWiix) reported
@playnewworld do something for crash because i was 1000 in Q at 7am i wait 9 hours to be in, 4am in game i played 40min grame just freeze and nothing i had to alt+f4 to exit and now im 3000 in Q it's just annoying we need free relog for ppl who crashed
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Ricardo Alonso
(@SirScratchh) reported
@playnewworld and customer service wait time of 2 hours aswell?
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Alex
(@Aleecethefirst) reported
@playnewworld My friend cant create a character on my server Linnunrata, is there a reason for this such as server being too full? Or is it a glitch?
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SaltyGoat
(@SaltyGoat7) reported
@playnewworld Not a major issue but just something that would make things fair.
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대니
(@yNdG0D) reported
@playnewworld I've been trying to join a server for 5 hours but I keep getting kicked out of the queue, this is just stupid... fix your game ffs
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Zygarus
(@_Zygarus) reported
@playnewworld @playnewworld In other words, time to #PlayQueueSimulator Please fix queues..
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Icekittyvr
(@icekittyvr) reported
@playnewworld well i whould play it if it was not que and i got crash alot so fun game pliz do somthing about it but the game is Amazing and i love it just small issus
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oWhiteops
(@oWhiteops) reported
@MikeDaUnicorn @playnewworld @brunopo_ Bad customer server ah yes, them actively trying to fix the issue is bad customer server. So stupid you is.
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p e p e g a
(@ScottLl0yd) reported
@playnewworld wait 2 hours to get into game, 30 mins of game time, then you disconnect literally everyone and send me back to 1500 in queue. But yeah lets "no life it". ******* mutants.
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PadorianPlays
(@PadorianP) reported
@AriochGS @playnewworld That is something nice to hear and might be a option :D I would not have asked the question IF I would not have trouble up ahead :D
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AesmaTV
(@AesmaTV) reported
@GJfletcher112 @playnewworld well they are allowing server transfers soon so that should hopefully fix the issue
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🇬🇧 Sleepyjoegaming🖱️Twitch🖱
(@sleepyjoegaming) reported
@playnewworld I disconnected and now I’m back in a queue but I was playing . Is there a fix or every time there’s a internet issue I have to queue for two hours again
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※Genghiskron // Nick
(@kicknahan545) reported
@MindBlowJoe @playnewworld I think it's more of providing appropriate an in-game experience with minimal issues regarding increasing server caps and having more players per server. That's why there was like a list of 30 servers just for NA East and every region. Server transfers are coming.
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DKohn
(@KohnNotCone) reported
@playnewworld My son, had his character changed to another server without him doing it? Has this been an issue? Now he is on a different server than who he was playing with.
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G5| Playing New World
(@LikeAGFive_) reported
@WheaT0ast @playnewworld Only issue I see with mobs are bosses/elite bosses that have a slow respawn time
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Copperbeardy
(@copperbeardy) reported
@Greg__Holmes @playnewworld it is ridiculous, feels like there is a lot of stuff in-game that should have been thought through better. part of the problem I think is everyone want to be on the servers with large streamers since the game has a lot of interconnectivity with twitch
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Vasku
(@vaskumer) reported
@FATE4k @escape1979uk @playnewworld Mine its not EVGA, 2080 had 0 problems for 2 years, so yeah, its not a EVGA problem only