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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Andre Gurgel
(@gurgelandre_) reported
@playnewworld SA Server Kukku. DG lvl 25 full lagging, please do something.
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Tygress
(@LoLTygress) reported
.@playnewworld This "Fullscreen" thats NOT fullscreen but in fact BORDERLESS fullscreen is PISSING ME OFF, wanna fix it maybe? & make an ACTUAL FULLSCREEN OPTION!? CUZ everytime I get into a fight my mouse finds its way OFF screen clicking on fknWindows **** instead of the game!
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Scott
(@atx_scotty) reported
@playnewworld I’ve sat in customer support waiting for a customer service associate at a 5 minute wait time for 8 hours. Please.
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BigusDikus
(@BigusDikus3) reported
@playnewworld Awesomely beautiful game but #ban sys is broken. Entire companies auto-banning enemies. I was banned this morning for my name.. after already changing it twice to meet filters and CoC..its just 2 made up words.. Plz fix this system. TOO STRICT & EZ TO ABUSE
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Jo
(@Skruffss) reported
@playnewworld Can you please please please fix the bug that kicks players out of the queue to login, its the most frustrating thing atm. When I do get to play = love the game.
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Eevee_WInters
(@eevee_winters) reported
I keep getting a connect error not authorized to use this client error on #NewWorldMMO @playnewworld What is going on. Anyone else having this issue? #NewWorld
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Bob
(@silentgiant101) reported
@geekypastimes @playnewworld Part of the problem is new players trying to join the major streamer servers. I had picked a low pop server, that @CouRageJD eventually picked and now has like 4 companies on, queue times can get ridiculous
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Lewis G
(@LewisMoonMusk) reported
@TheKoreCow @Bandeta2020 @playnewworld Refund the game if you have an issue with waiting a week for server transfer.
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Benson
(@Benson26262564) reported
@djdogbagaming @playnewworld Not sure they can because of a performance issue software side, they had originally specd the servers for upto 10k... Sucks *** like, my queue is 1320 and still can't join another server with same world map
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🔥 Senichiro 🔥
(@Senichiro_LP) reported
@playnewworld fix the only 2500 people in one server cap.... it isnt a mmorpg its just a rust server...
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Erlexx
(@erlexx) reported
@playnewworld First ever blue screen error after the new update. Few others have seen the same. Also the queue failing connection after 2-3 hours is absolutely terrible, please look into that.
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KisshuTheStein
(@KisshuTheStein) reported
@playnewworld wow... playin on server... lag detected... server connection lost reconnect... and now queue... FOR REAL?! what is this ****... that's totally dumb!
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Danyil Moroz
(@MorozDanyil) reported
@Dracilio @Reedzer1 @playnewworld but while they t just afk, others could not play. afk system was introduced in order to solve that! another problem that Amazon badly done it :(
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ThatAlphaGuy
(@alphaguy113) reported
@playnewworld is delayed chat a known issue? I've been battling with it since release. Messages are about 2min delayed for me.
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Dogba
(@djdogbagaming) reported
@JeffBezos @playnewworld Fix the ******* queue times homie
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🖤🐺Elise: Lunar Skjaldmær🌙👑
(@PrinceManagarmr) reported
@Bauty28 @playnewworld Yup yup. This is happening on our server too. I think everything is about to turn to one side because of it. Level 40+ fighting high 20-mid 30s because they are abusing this. It's garbage and will ruin the game. Aion had game-breaking issues like this too...helped kill the game.
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EgoViking
(@EgoViking) reported
@SabtheWanderer @playnewworld Big haxx, don’t fix bugs. Just deal with them. Can’t see anything and stuck inside a wall? Don’t log out, just stay and do nothing.
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S. Moody 🏳️🌈 (she/her)
(@MsCat731) reported
@GameRant @playnewworld Actually doesn’t work anymore. Amazon games sent out a hot fix so you have to confirm you’re still there every 10 mins
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Dave
(@41225_Lev) reported
@Kyle97759534 @playnewworld Make sure you have your fps capped, regardless of how good your pc is. The game will just continue to use resources until GPU / CPU overheat and you black / bluescreen. I capped fps and havent had a crash since
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KriticPanda
(@KriticPanda) reported
@playnewworld Also the evade ability from rapier aint working, using it before the attack lands still taking damage. Please fix this, makes rapier gameplay unbearable.
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Neijek
(@Neijek) reported
@playnewworld 4th night in a row, home at 19:00 CEST .. 1.1K IN queue ... Unforgivable. Let's get a move on a fix, this is the 3rd " low pop" server and 4rd night in a row i can't play due to long queues
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Scott
(@atx_scotty) reported
@JeffBezos @playnewworld I got banned for cheating and I do not cheat. I stream your game for 18+ hours a day. I am very high level. Please help me fix this ban. I cannot wait two days. I have taken off work for this.
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Shay Meredith
(@ShayMeredith711) reported
@playnewworld You should be embarrassed to have this problem. Minimum 6 hour queue to play with my friends.
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Siv
(@Clerify0) reported
@playnewworld Server: Duat. Are you guys aware that we cannot do the Amrine dungeon? Not sure if this is a common issue for all instances... but we can't even finish the last boss. We went through the laggiest pain to get to the last boss, then we had to just decide to quit.
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Chris Bartlett
(@ricechrisbs) reported
@addohm_invest @JeffBezos @playnewworld A year old machine considered "excellent" would be what? I've had my 2070 super for 2 years now, and on low I'm pushing 200 fps. Fairly sure my machine would be considered excellent 2 years ago and I'm having absolutely no issues at all. Even ultra I'm getting 100+ fps outta town
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Danyil Moroz
(@MorozDanyil) reported
@Micbemac88 @playnewworld And what? Only you knew about such troubles with WOW? I think Amazon also hnew that and they could have been prepared better for such risks as today it is not the unknown problem. Also they invested a lot in advertisement so also could prepare servers for all that people !!!
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Rob Ashmore
(@RobAshmore3) reported
from
Chapin, South Carolina
@JeffBezos @playnewworld Ever had an issue with the NSA? Talk about setbacks. You know who.
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EverythingLEAGUE
(@EverythingLEAG5) reported
@playnewworld tbh dont know how ******** u can defend this i have 50 hours in the game already and nearly 20 is queing like ffs man just get que error and finally got in early today and got fatal error .....
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Aodan
(@AodanTV) reported
@teamguilded Voice quality is the biggest issue we have. Esp when we are doing siege or large scale PvP in @playnewworld.
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lowgains
(@lowgains1) reported
@playnewworld 5 hours in the queue - got kicked out with no error message... WHY?