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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tomas Klasek
(@eu_Ryu) reported
@playnewworld its because we HAVE to wait... as an IT guy, i have an idea how difficult netwoking issues are to solve.. but damn you are back up by AWS and postponed the game 3 times for about 2 yrs.. netwoking is everything for a live service game
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HannibalForge
(@ForgeHannibal) reported
@playnewworld Trying to launch New World with a GTX 3090 Aorus Xtreme, and every single time it will cause my card to go under load and crash. Supplied fix does NOT work. Drivers are updated. FPS was capped at 60. Nothing. New World NOT safe for GTX 3090. #MMO #NewWorldMMO
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Spike
(@Spike_Spiegel28) reported
@Real_Farming @playnewworld While there maybe some problems I don't think that they will be anywhere near as severe as they are now. The bigger problem european players will face is prolly finding a at least somewhat decent name for their chars because a lot of them gonna be taken.
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tj81
(@tj8106) reported
@playnewworld please fix the can’t interact with anything bug Amazon games this is a joke!!!!
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Jared
(@TheBlaze482) reported
@The_LilMoon @cypheroftyr @playnewworld no problem. I wouldn't have had it had some random money not been dropped on me earlier this month
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decipLe
(@decipLeTV) reported
@Scoom @playnewworld do we know whats causing or how to fix?
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Jens Øien Kloster
(@IenJens) reported
Apparently having RGB in my computer is a cheat. Please fix @playnewworld
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sys32
(@grepwall) reported
@playnewworld @gameguyben1 queue simulator hype... wish amazon had a cloud service so they can afford servers
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Jay
(@Jayp124) reported
@getvindictive @playnewworld I want to play @playnewworld but I have to go to work 😑I need my tree chopping fix.
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Martin Böckmann
(@Real_Farming) reported
@fleshfurnace @XaryenMaelstrom @playnewworld It would require them to learn from other's mistakes. And they just didn't. Not only that, they didn't seem to learn from their own either. Because even in beta, the login process was dodgy.
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Harri Sallinen
(@Regnailly) reported
@playnewworld Is dat que broken*?? or why it let only 2 ppl in in 2h
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Jawnable
(@Jawnable) reported
Sadly I could not continue streaming #NewWorldMMO . 4.5 hrs streaming and only 30 mins gameplay. Hopefully @playnewworld can resolve their player cap issues and we can try again closer to the weekend. Incredibly saddended to see the potential wasted on a bad launch.
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ドリックさん
(@Doric__San) reported
@playnewworld Stuck in an infinite waiting queue after game crash. How pleasant.
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Shidiwen
(@Grimsoul90) reported
@EllohimeTwitch @playnewworld From 700 in queue to 20 then failed to join login queue!?!?
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MelonLovesU
(@MelonLovesU) reported
@playnewworld jesus fix the que times, ive never seen a game with such an absurd que time 9 hours..... are u kidding me.
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Martin Böckmann
(@Real_Farming) reported
@Spike_Spiegel28 @playnewworld It's a Tuesday morning in Europe. I would hazard the guess that >75% of the playerbase is at work and can't play right now. In 8 hours, when people had dinner - US players have their own servers and the same problem occurs, now with "legitimate" EU-players.
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Bohdan
(@Porcupine111) reported
@FiorattiMichele @DolgovMike @playnewworld Its okay with queue when queue is moving, when its stable login server. But when you waiting 1hr 3k to 2.7k then u r been droped with "login server error" and then u going back to 6k
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Spike
(@Spike_Spiegel28) reported
@Real_Farming @playnewworld And they don't scale well because they were meant to scale for the load that would be put on them from all the european players. They were NOT to scale for the a majority of the rest of the world. So yeah not having a global launch is still the problem.
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The Rusty Gun
(@TheRustyGun1) reported
@playnewworld Wait I'm queue for 1 hour ...join ....LAG DETECTED ....kicked .
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MICHEAL TLF FITZPATRICK
(@michealewk96) reported
@playnewworld My keys arent working since the crash any ideas?
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The Rusty Gun
(@TheRustyGun1) reported
@playnewworld Wait in queue for 1 hour ...Join ... LAG DETECTED ...kicked .
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Martin Böckmann
(@Real_Farming) reported
@Spike_Spiegel28 @playnewworld I guess we can just wait for the answer on that one. I have full confidence that it will be impossible to login between 5PM and 11PM, too.
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🔥RektByBrownie🔥
(@RektByBrownie) reported
@playnewworld Can't full-screen on my 2nd display monitor. Only full screens on my main! Please fix this!
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Scoom
(@Scoom) reported
@decipLeTV @playnewworld 3090 evga card, had to cap my fps to fix. Game limits 60 but can change config file to allow higher aka limits the “uncapped”
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Carl Greenhalgh
(@CarlGr33nhalgh) reported
Is the Q broken? It’s not moved @playnewworld I’ve been waiting to login for an hour now, and the hasn’t moved at all. Asguard
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Carl Greenhalgh
(@CarlGr33nhalgh) reported
@playnewworld your Q is broken for players who already have characters in asguard, please look.
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amoleka
(@amolek43) reported
@Namaslays @playnewworld Dm @legittool ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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Dante Valletta
(@DanteValletta) reported
@playnewworld Do we still have to cap the framerate or are the RTX issues fixed? Would really like to know so I can get into the game.
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moi
(@moi79938341) reported
@playnewworld crash + lag + queue = new world no GG #Amazon #NewWorldMMO
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Valerio D.
(@laveritanera) reported
@playnewworld More than 1 year of delay, a very bad beta test start .. hope who play this game don't encounter any other problem NOW!