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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 ‘Ewa Beach |
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 Nîmes |
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| Saintes |
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 Porth |
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 Aßlar |
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| Annaberg-Buchholz |
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Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Wilhelm
(@WilhelmScream89) reported
@ncjbnc @playnewworld I have no issue with Amazon. Haven't given me a reason to dislike them. But please, continue to ignore the point and add to this ridiculous AGS rhetoric.
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Clayton Pollnow
(@CoTinyPP) reported
@playnewworld any word on a fix for US EAST servers?
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James Vaughn
(@Nogamerfound) reported
@XxJustinPearlxX @playnewworld it error out after awhile. then you can close it
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Shawn the Beardserker
(@SBeardserker) reported
@TechToyTinker @playnewworld More food for thought here. You bought the game and have played it. What in that means you should get a refund. Essentially you payed for a good and received a good. You have now used this good for 3 months. If you were also paying for the online service then a refund works.
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ComicBooksPlus
(@4ColorCrack) reported
@scottneys @playnewworld It's not a game issue but part of a bigger issue that's has been effecting a lot of different
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DZM
(@DZMorris) reported
@playnewworld Still no fix!?!
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Myst D7
(@D7_illusions) reported
@playnewworld can you please fix your servers i can't do my main mission now cause my account got kicked out cause is was unable to authenticate my client, and my cosmetics are gone so is a lot of others, do a reset or something when it's fixed...
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ur_Shulgi
(@ur_Shulgi) reported
@BlueHeelerKY @scottneys @playnewworld Amazon issue… Amazon game…
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Dave Boose
(@dave_boose) reported
@playnewworld This is a backend infra issue on the AWS platform. i bet LOTS of stuff is down. this isnt a NW issue, its an Amazon AWS issue. the lack of redundancy is a bit concerning though.. ¯\_(ツ)_/¯
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TradingDecoded
(@DecodedTrading) reported
@LowkeyFee_ @Hoover6480 @playnewworld They already have your money. The incentive is already gone. Maybe switch to a subscription based service and then they would have something to lose.
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Davrim
(@DavrimTV) reported
No stream tonight. Unfortunately AWS is having issues and @playnewworld NA East servers are down.
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J
(@ncjbnc) reported
@WilhelmScream89 @playnewworld Weird... Amazon website seems to still be pulling a profit. Funny, it seems to just be the service side not able to maintain, bet that bill arrives in the mail for you full price still.
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Stephen Wilhelm
(@WilhelmScream89) reported
@ncjbnc @playnewworld jfc, you've had literally HOURS to read even just a little bit about this and/or a lot of the tweet responses and yet you still just spout "AGS AND DEVS NO CARE FIX YOUR GAME". The stupidity of 80% of these responses just blows my mind.
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Twitch.tv/HeelerFromKY
(@BlueHeelerKY) reported
@scottneys @playnewworld This isn't the game devs fault, this is an AWS issue
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Red Shanx
(@RedWoodard) reported
@playnewworld When it’s safe to do so. What’s that mean though. Safe from technical issues in game or is Amazon on the receiving end of some malicious behaviors?
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Rennat
(@Rennat89) reported
@TechToyTinker @playnewworld Lol doesnt work like that. Its a massive online game that will have issues. Just wait and youll be ok
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Matthew A
(@esmatty) reported
@playnewworld @playnewworld From a MiM perspective at least say something. "We're sorry for the continued outage, we are doing all we can to resolve it" etc. etc. People like to hear something even if in essence its nothing!
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Johansence
(@johansence) reported
@playnewworld We are multiple people on EU central servers that have lost our bought skins. IRL money spent and now our skins are gone and store tokens?! Anyone else have this issue?
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Jordan O'Shea
(@juju90oshea) reported
@WaffleMcG @playnewworld you should still give them a try... if aws didnt screw the whole game. Because this issue is aworldwide issue not the new world issue
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ComicBooksPlus
(@4ColorCrack) reported
@TechToyTinker @playnewworld This is beyond a game issue. This is a big server farm having a problem
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David Havarford
(@DHavarford) reported
@playnewworld This game has wasted our time and money but even in its broken state there are shills out here defending it
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Ben Cook
(@Real_BenCook) reported
@playnewworld I hope we get our gold back from the war that was missed because of this outage.
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preston
(@prestonv16) reported
@leglessdan @playnewworld Look up AWS problems it isn’t just new world it’s a lot of services.
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Fee
(@LowkeyFee_) reported
@Hoover6480 @playnewworld 1. Amazon has way more money behind this than other MMO’s had. 2. It was pushed back before release A LOT. 3. When they fix one thing, they **** 5 things up. 4. If people stop playing and stop complaining, do you think they will put more effort? Or less effort into the game?
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Josh Danger
(@JoshDanger304) reported
@inztinked @playnewworld There will likely be a rollback to the time just before the outage
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ixbaconstripsix
(@JLUCAS215) reported
@xxkane009xx @kl3zzy @playnewworld THIS IS AN ISSUES. THEY LOCKED THEM ON PURPOSE
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J
(@ncjbnc) reported
@playnewworld @thegameawards Oh yeah.. ill go vote.. dont you worry about the bugs, server down, crashes, **** game.. ill go vote!
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Dale Krause
(@Dale_Sports26) reported
@MajinRod_RED @playnewworld Amazon is down isn't new world issue the servers are fine. It's on Amazon now.
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david
(@davidjamespass1) reported
@playnewworld its not there fault for once just saying aloooot of amazon issues happend today shutting down a large portion of amazon servers
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Jayson Miranda
(@xJaymv) reported
@AlphaNovah95 @playnewworld Why should I give you my vote when you can't effectively communicate the issues you're having and plans to fix them?