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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (100%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 ‘Ewa Beach |
Sign in | |
 Nîmes |
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| Saintes |
Sign in | |
 Porth |
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 Aßlar |
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| Annaberg-Buchholz |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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jeff pulver blocked me
(@Imbypp) reported
@playnewworld fix your goddamn queues
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Tom Schaack
(@phreeze83) reported
@geoffkeighley @playnewworld at leas fix queue bugs if you let 99% of people hang in queue and NOT playing
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Pedro Gomes
(@Living2die4) reported
@playnewworld i just want to play the game.... fix the queues.... to be in the queue for me its enough beeing on petrol station... and now this??? God help us all
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gameadictive
(@gameadictive) reported
@geoffkeighley @playnewworld New Queues, FIX THE SERVERS CAPACITY OVER 9000 @AMZNGameStudios
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Warwickermaan
(@AreWarwick) reported
Smallest queue on EU servers are 2.6k... any update on what's happening? Unless you login at 8am and stay on all day your not playing the game at all. Everytime I wait in the queue I get disconnected and put to the back. I had a better experience in the beta @playnewworld
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Mark Drake
(@themarkdrake) reported
@playnewworld @amazon I'd hope in 2021 there are data points gathered for heuristics - one such that you can tell when a player "exists the game by choice" or "possibly involuntary". It would be very kind of you to save their spot on the server when an involuntary disconnect is discovered.
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Vasil Mihov
(@Narghash) reported
@playnewworld i can't connect ot the eu servers getting error @mm_conner_rep_timeout can't even see my characters . PleaseHLP
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jay
(@JayT_1991) reported
@playnewworld your EU queue times are ridiculously long, will there be a fix for this anytime soon?
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E Rossi
(@TwoStepsAway) reported
@playnewworld Have you added more EU servers yet? I have been in the login queue for more than 6 hours today. FYI EU is much larger than US East and West. Maybe have EU East and West.
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pampadubabebupu
(@pampadubabebupu) reported
@playnewworld @playnewworld Are you kidding me? what a queue problem? You stand in a queue for 3 hours and then a disconnect occurs due to your fault, and you move to the beginning of the queue.
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Volatile
(@VolatileGlimesh) reported
@bearddaddy8 @playnewworld Did you get a cheap 3090? Because basic google searches will explain that the issues with New World and GPUs can be explained by issues from the GPU manufacturer and not a game. To think that a game can be responsible for frying a GPU is ridiculous when Crysis is a real thing.
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Alt0car_TTV 🔞
(@Alt0car1) reported
@playnewworld Amazon game Q > disconnect > Q > Disconnect; Pay for stay in Q was good rentability
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Kris Mason
(@kmason3k) reported
@playnewworld can something be done about people leaving characters running into walls so they don't disconnect? It's pretty bad on our server and probably others. Runeberg EU
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meteorattack
(@T1H_meteor) reported
@playnewworld please fix the connection lost in queue. I was almost there!!!!!! #NewWorldMMO
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Love-WORLD-Love
(@ke_jef) reported
@playnewworld 3hour queue, after 3 hours connection error now again a longer queue
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Galantis wählt die Zukunft unserer Kinder 💚💚🟣
(@Galantias1) reported
@playnewworld hey EU Server needs double capability. Waiting 13 hours, error waiting 15 our. Guys are you mentally behind? 400k people waiting for play in queue and just 125k play are you seriös? Hurry or u fck your own game from best to baddest. Look steam review.
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jay
(@JayT_1991) reported
@playnewworld your EU que time are ridiculously long, is there going to be a fix for this anytime soon?
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Egor Andreevich
(@Yeegorka) reported
@playnewworld Game has endless queue due to login errors, more people trying to join server then people playing, game has zero protection from people who use key hold to not get kicked while afk, and your only tweet today is about what a successful start you have. This is unbelievable.
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LIVIU BAILESTEANU
(@DvddGhosT) reported
@playnewworld Fix THE QUES PLS ! Eu servers are full!
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Adam Martin - xTiqL
(@AdamMartin1991) reported
@playnewworld Sat in the EU Central Suddene queue since 4:45pm (UK time) for 1hour 30mins waiting to get on.... Got down from 2700people to 1300. the game lost connection.... Now I am back at 3230 queue. Any fix in sight or are we just going to let 10,000s of people not play?
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Andrey Kulikov
(@cooleecow) reported
@playnewworld Id love to join that foght and blah-blah. But only thing Ive ssen for 6 hours (six!) Its a waiting for a login screen. And experied token error then (i guess i wait too long?). Ridiculous
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Reuben A
(@Its_ReubenA) reported
@playnewworld Been booted out of EU queue Sub-1000 3 times today to be put back to 3000+ each time. Fix this pls
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Eddy
(@Eddys_94) reported
@playnewworld F**k off, waiting 2 Hours on an Server queue, getting an Error and waiting again, Fix your fu**ing Problems, paying money for an trash server handeling game
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Borja
(@Borja34133195) reported
hey @playnewworld, it's really stupid to wait for hours in Queue and lose the spot on a server error. How can I ask for a refund? This is ridiculous.
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𝙂𝙧𝙞𝙢𝙙𝙖𝙧𝙠𝙡𝙪𝙡
(@Grimdarklul) reported
@playnewworld I enjoy the game, but waiting for 900+ spots in queue, just to be told "Failed to Login" is rather disheatening.
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Krzysztof Czepiec
(@k_czepiec) reported
@playnewworld Hey, awesome game! Could you do something with EU servers? It's impossible to join queue... All queues has over 3-4k people... And queues drops people with login errors..
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KaBaLaGU
(@KaBaLaGU1) reported
My queue in @playnewworld goes backwards, login error or something, now I'm on 3360. What to do tonight?
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Anna
(@Anna67943639) reported
@hornyguardsiren @playnewworld My account also got hacked and support service aren’t doing anything about it, so I contacted cyber_heal on Instagram he successfully retrieved my account, he’s legit and reliable.
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DoomsdayMachine
(@AtypicalTerran) reported
Login Queue Simulator : Day 2 #PlayNewWorld should be #WaitNewWorld ...
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Generic_NPC_Name
(@GenericNPCName) reported
@KodaZone @playnewworld This is always a problem on release for any hyped MMO. I just usually eat it and go. Unless it's FFXIV. Then I sit and watch the numbers lol