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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Wh1skeey
(@Wh1skeey) reported
@playnewworld I am having an issue. I was patiently waiting in que for 6 hours today. When I finally get in game my mouse and keyboard aren't being detected by the game. Works fine on everything else. happened twice so far. only fix is alt+4 but then I get thrown back in que.
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Adrennes
(@adrenneslol) reported
@playnewworld , how did we end up with a dual monitor mouse issue in the release? The mouse will not stay on the game itself and there seems to be no known fix to it for New World specifically. Did not have this issue in the beta lol. Is it something being worked on?
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Priv
(@ProbablyPriv) reported
@Deseptus So much worse lmao we will see when the fix it. People over at @playnewworld say they are working on it and I hope is sooner or latter it’s so much fun soo I can’t blame the que time
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BakedJake
(@BakedJake) reported
I don't mind waiting in a Que, I just don't like that fact after waiting for 2 hours to get in, I get an Error code for joining and put back in the back of the que. Been waiting for 4 hours now because of Error codes, Where's the q priority for people who crashes? @playnewworld
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Iruam Borges
(@IruamBorges) reported
@playnewworld Waiting in the queue for 2-3 hours everyday to get an error and go to the back of the line again.
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Copperbeardy
(@copperbeardy) reported
@Greg__Holmes @playnewworld It sucks happened a couple of my ingame Company members had this happen to them. With the queue people are just starting to once the login in, just macroing so they can go afk. To avoid having to queue. Login in tomes are in same one EU server had a average wait time of 70hpurs
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C4Rnage
(@c4rnagebr) reported
wtf @playnewworld , i've been wainting for 2 hours at queue and failed to login, so freaking annoying this, happened 4 times already
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TheCorwan
(@TheCorwan) reported
@playnewworld This issue can't be resolved by increasing player cap. Scarcity issues will get out of hand. NW needs automated instancing of areas to handle the increased player count.
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ACJDad
(@ACJGaming89) reported
@mannamedgarbo @playnewworld It’s worked for me. Don’t click play. Just click ok on the error msg and do nothing for 2-3mins
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DeepFocus
(@DeepFocus15) reported
@Salvernod @playnewworld I've had the same issue! They need to increase the spawn rate of some animals and resources.
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Pupii
(@diomar155) reported
@playnewworld pls fix it!, i was on a long quee and dc and now i have to wait 2k again!!!
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bmell
(@bmellgren96) reported
@Jona10_0 @SaltyDarc @playnewworld Agreed, I have never encountered any of these errors waiting lol. Then again my sever queue is 25-100 peak hours
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Ellie
(@elimeretv) reported
@DC_MTT @playnewworld The afk idiots were a huge problem today too. I counted no less than 20 in one town on my server
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cee ♡
(@cecedearest) reported
@playnewworld fix the queues please. My game crashed and I had to sit in queue for 2 hours, I reach 400 and the game disconnected and now im back at 2000 for another 2 hours.
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_Climate_
(@CyclopticOwl) reported
@playnewworld Please fix the "Can't craft" bug. I have the materials for it. The crafting station is high enough level. No reason I should have to restart and wait in a queue of 1300 players.
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Joe Lookabaugh
(@wildturkeydown) reported
@playnewworld I know you guys got a lot going on but when I spent 20 plus hours on a character then tonight I wait 3 plus hours in queue just to have an error when I’m loading in to the game finally. Super frustrating. I just want to go to another server. NA EAST OLYMPUS
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[BlaZe] BlamsGams
(@BlaZeGAMING1337) reported
@playnewworld Kicking peple for afk walking should not be a Thing at the moment noboby wants to get into such a long que when the que problem is fixed then u can start kicking people
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MicBeMac
(@Micbemac88) reported
@SWE_Motorizer @66mc66 @playnewworld Give them too early and you could just have the same issue on another server that everyone jumps too. By opening up servers then waiting for the first weekend to pass, the new servers will fill in a bit, and it will be more clear which should be open to transfer to.
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Seth Houston Pettit
(@Supsloth) reported
@playnewworld You gotta fix the auto run into a wall thing where they don't get dc for afk that is why queue times are so bad 3 hrs for a 16 person queue yikes
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Murilo
(@murilocbs) reported
@playnewworld Game crash… 916 on queue. Good job.
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#1 Corn Salad
(@PlainZombie) reported
@playnewworld Any update on some of the achievement problems? I've verified local game files and that fixes it for a bit but then it breaks again. I'm on NA East. Also some achievements just...aren't unlocking at all. I joined Syndicate and it's marked "Complete" but no titles.
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RigouleBien
(@RigouleBien) reported
@Snido757 @playnewworld but this is not a reason for players to increase the problem… if everybody when they are not playing disconnect, the queue time would be divided by 4 maybe 7 or 13… this is acceptable to wait 15/30min cause if you disconnect and go back in the queue directly it´ll cover ur afk
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hawki82 .
(@hawki822) reported
@playnewworld wtf is lag detected? Waited 5 hours in queue to get booted for lag detected. I'm on fibre hard wired . There qas no lag
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MDSavage
(@MDSavage5) reported
@playnewworld stupid. The server gives me a connection error and now I gotta wait back in the damn que. Fix this ****.
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Hughy
(@hughyAU) reported
@playnewworld after this update my pc keeps freezing after 5 minutes of game time, and only way to fix it is to fully restart my pc!!!
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Snido
(@Snido757) reported
@RigouleBien @playnewworld Why ban players for a problem that @playnewworld caused...They are just doing their best to be able to play the game they paid for.
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Praveen Ram
(@praveenram1983) reported
@playnewworld Guys all new gaming industries goes through this phase, hype and response is like a survey. Just login it doesn't matter for the queue, they are just testing to see: 1. Is it worth increasing the resources. 2. Maximum load of server and network. Lastly fixing the bugs if any...
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Brandon Chesley
(@ChesleyBrandon) reported
@oWhiteops @TrentMills20 @playnewworld The problem is nobody wants to start from scratch when they already have 40+ hours in.
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Sixen909
(@A6GamingSixen) reported
@Gl0ckN9ne @playnewworld Remote in ur pc before u get home until they fix the queues
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Just Steve
(@ItsDarvaTV) reported
@playnewworld not having crash protection in terms of logging back in within 1-2 minutes is a tragic and awful oversight. someone gets dc'ed mid-dungeon whelp too bad now they're in queue for 3 hours.