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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Fairuza
(@FairuzaGoes) reported
@Kniraven @playnewworld bah, having trouble finding my screenies...I may have accidentally deleted the folder.
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Billy Welsford
(@billyheartsu) reported
@playnewworld what is today's 1 PM maintenance for? Is it to fix Turkulon?
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Praetorian117🗡
(@Praetorian117) reported
Quests in Journal is blank and screen gets blurry in @playnewworld verified files and also reinstalled after that didn’t work. Still scuffed. Anyone else having this issue?
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Jacob Tooley
(@SingersSword) reported
@bizniztv @RSir70350395 @playnewworld its the bundles that are the problem, not charging for the skins themselves.
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Dom
(@Dominichausen) reported
@playnewworld Your game blows no offense in this state thats why it took 1 week for everyone to quit. no one gives a **** about lore fix the pvp
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DukeSloth
(@DukeSlothTV) reported
@Kniraven @playnewworld The problem with running sword without shield isn't primarily the loss of attribute point (though it's a problem for reaching capstones), but moreso that most left side abilities just aren't very good in most situations
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FeralForlorn
(@FeralForlorn) reported
@playnewworld so a year until the game is even at the starting line of other games. and its still missing a barbershop. not to even begin on the daggers, mounts and other systems and issues being ignored.
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Revenant Kitsune
(@SenseiSteeltail) reported
@playnewworld While this is promising, I feel like the bot problem needs to be handled a bit more aggressively. Went to gather some fibers last night to work on some crafting and there were 6 bots running around near the Windsward fort. All had been previously reported but are still active.
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Hugo
(@TchoupiLama) reported
@MorganasPhotos @playnewworld seems like a you problem
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MrPewwwPewww
(@PewwwPewwwGamer) reported
@AmazonHelp This is the most annoying disturbing upsetting situation I have encountered so far regarding ingame issue missing items @playnewworld which has been over 10days now & everyday they tell me tomorrow this is unacceptable. You made me come on twitter to report this issue
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onetook2many
(@onetook2many) reported
@playnewworld vicious and vorpal on the same weapon seem broken. Did some testing and vorpal alone does 1103 damage per headshot, with vicious it only does 1149. That makes no sense? Seems like it’s either broken or those 2 perks don’t stack like we expect them to.
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Just Jaded
(@JustJaded_) reported
@playnewworld Please fix your game. I have repeatedly gotten the "Unrecoverable Error". "No Product Information found, cannot initialize game. Please Contact Customer Support for this product" I've done every "fix" that is recommended and still doesn't work. Fix or refund me my money
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xSmoothKriminal
(@xSmoothKrimina1) reported
I swear, @playnewworld whenever you decide to give your assassin/rogue players love and put daggers in, they better be as stupid and broken as these great swords!! The whole world running around with antennae should be a clue that this weapon is unbalanced!
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Cal
(@WigglesJust) reported
@DechugG @playnewworld I haven't had a single mutation bug on me. Leaning towards the desync being an issue on your end man.
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SooDurty
(@SooDurtyTTV) reported
14 OPR games in a row where the score is less than 100 to 1000. FIX YOUR GAME! We need BALANCE!!! #AGS #NewWorldMMO #NewWorld @playnewworld
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DukeSloth
(@DukeSlothTV) reported
@Kniraven @playnewworld The problem is that the average player - as in any online game - is usually sticking to the meta. So if something is actually viable in that regard entirely depends on if the player making the party thinks it's viable. Take for example SnS DPS. It's absolutely viable in terms of
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Wesker13 Cosmaker
(@W13Cosmaker) reported
@playnewworld And if possible, fix the existing lore too, several non-existent pages, no possibility to complete the achievements!!
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Nekhal
(@Nekhalhimself) reported
@playnewworld The lore is nice but we should already be able to get all the pages for that and considering the number of bugged pages it's a bit complicated. Hours spent looking for them for nothing since some are missing. Fix this problem and then maybe we can hype again.
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SUPERSTEEL
(@SUPERSTEEEL) reported
@playnewworld I wish you would fix the damn "Lag Detected". It is making this game horrible. Also who thought it was a good idea to introduce a very large map where you have to run everywhere, no mounts. And it should be point and click on wayshrine and travel.
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Shults ⚔️
(@ShultsGaming) reported
@death327 @OussamaHouri2 @playnewworld Welp, next 6 months will be 1 dungeon, zero new areas, and some more big fixes because apparently having 100+ devs isn't enough to fix the game in a single year. If New World is still alive and thriving this time next year, I'll be amazed.
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld I don't see anything about improving server lag even when the population is low, so no thanks.
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Joshua Walden
(@QuantmPhysixJW) reported
@Dr4pn4 @playnewworld It was a pve game to begin with, and they added pvp after the fact. I swear some of the worst gamers attitudes make everything toxic. @Dr4pn4 I literally was apart of the very first alpha. Any pvp was usually some company less griefer trying to cause problems.
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Amanda June
(@AmandaXJune625) reported
@playnewworld where is Turkulon?! Is it broken on the maps? Update please
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Olsukamer
(@death327) reported
@WilliamKerr04 @playnewworld Then the game is not for you. Close the game, quit and move on! Rush release is an old tale already. You guys keep complaining the same issue since the beginning! I fairness to AGS they did a lot to improve the game!
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DS
(@DechugG) reported
@playnewworld plz work more on the game with all its issues, i've been playing new world again for about 2 months now, after a long break. and i don't think i've had a mutated dungeon that wasn't bugged and desynced... just ridiculous
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no one
(@magyarawake) reported
@playnewworld I know you guys don’t do any controller support, I’ve made it work with a steam controller config, but since the last little patch I can’t move my camera left or right when moving, it’s made the game officially unplayable on controller, guess there is little hope for a fix?
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Ronald Brown
(@DjRonnie_B) reported
@L0V3L3TT3RR @DragontheAlan @playnewworld Anything in particular you do to get it running? I keep getting an error along the lines of no internet connection when trying to log in. I’ve tried everything I could find on Reddit to fix
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mark totten
(@mark_totten) reported
@playnewworld is there an issue with Turkolon not spawning. No sighting in Barri all morning
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Cryson Avada
(@CrysonAvada) reported
@HusbeastTV @playnewworld Sorry to see this. AGS customer service strike again. If you do ever come back, I look forward to new reports, even if they don't make it into trade chat.
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Mark Halpin
(@PiCnFliK) reported
@WilliamKerr04 @death327 @playnewworld Vanilla was a mess on release. Some of the issues encountered took bungie over a year plus to resolve. House of wolves glitch that people exploited for keys, before wolves released stormcaller could glitch to 3rd person,raid glitches-teleporting boss I could go on