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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Medina
(@AdrianM02079606) reported
@playnewworld can you guys fix na east. the server is lagging and a bunch of us are stuck in houses and not able to get out. Server Name is Locuta.
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CookiezzGaming
(@CookiezzGaming) reported
@playnewworld Keep up the good work! The 2 hours in queue I had to wait was well worth the wait. Having so much fun. No game comes out without issues. I understand everyone frustration having to wait hours just to get into the server but the team is trying there best give them a break!
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Cesarlp
(@clamaslb) reported
@playnewworld Increasing cap > New sv. Anyway, pretty sure a lot of people will move to new servers because they don't have great reasons to stay on a server with infinite queues, but it's not the final fix for the problem.
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Thomas
(@WARofROSES_) reported
@playnewworld I'm over here waiting in the queue for 4 hours just for your **** game to crash my entire PC in 10mins, even though my specs exceed your reqs by multiple generations. lmao smh
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Dillon
(@DillyDillyy87) reported
@Twitch @playnewworld Every time I press "sign in" on the steam website for step 2 it says I need to still link my steam account.
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Matias Laino
(@varholl) reported
@playnewworld Irkalla server has had 2500+ queue for the last 3 hours at least, it is impossible to play, would you allow the ability to switch servers until this issue is sorted?
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Sed
(@Styrmirk_) reported
@playnewworld The fact that the quest system is so bad, when people realize the questing system is a mess for people that want to play together the queues will be the least of your problems.
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Miggy
(@Miggy87x) reported
@playnewworld Dont add servers, fix the ******* armrine bug we all bugged out and us server went ahead fix this ****
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TheEndBoss
(@TheEndbossTV) reported
@playnewworld Any updates regarding "Failed to enter login queue" and "login service isn't available" disconnects resetting players in the queue?
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KemurDuhLemur
(@KemurDuhLemur) reported
@playnewworld please fix the spawn rate at Eldergate, as well as the snail drop rate. I’ve been fishing for about an hour and haven’t gotten one. Very frustrating.
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Kelemvore ~Offline~
(@Kelemv0re) reported
@playnewworld so... cant link my twitch account to the game to collect the drops or any of the unlocks ive gathered. ETA on a fix for this or twitch integration?
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MOMO
(@MomofMiners) reported
@think_blueTTV @playnewworld @KromePhist tried Berserk right now and it worked for him. Hot button did grey out while it was active, but comes right back, so not bugged for him. Maybe there was an issue in the AM.
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Chad Schwartzenberger
(@Cschwartzy720) reported
@playnewworld Just got a connection error which kicked me from the queue. Got back in queue and placed at 80...higher than I was 2 hours ago.
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Pipe 🇨🇴
(@SoyPipexlol) reported
@Chadesh @playnewworld im not waiting 5-6 hours to queue again if i have to take a **** or to buy food, this people are not the problem th servers are
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Broosh
(@Brooshie) reported
@playnewworld Are you going to actually fix the servers you have or no? Hours in the queue just to get an error isn't fun.
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Patrick E
(@PatrickE34) reported
DOH, created a secondary @playnewworld character this afternoon on a server with no login queue times. Went to log back in (since my original server has a 2700+ person queue) and there's a 1000 person queue now. I'm not complaining. They are working their asses off over there!!
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Gabe
(@Syndicate_699) reported
@playnewworld So when the server issues are fixed are we gonna get a hard reset so everyone can have a fair chance in the game? Or are we just gonna have to suffer always being behind those players that didn't have queue and server issues?
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Bryce
(@bknapp2202) reported
@playnewworld Can u please fix the queue time for each server I’ve been waiting since the beginning of beta to play and I’ve been in 8 queues since release and 7 of the times my queue was cancelled
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Jose Cervantes
(@Baraka_083) reported
@playnewworld Fix the US-West Servers 10kon the Queue :(
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John Cody Modrell
(@SwiftDeth13) reported
@playnewworld so when you say you are "working on fixing the problems" do we get an ETA? Or is it more of a "go **** yourself" situation?
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MattersLive
(@MattersLive13) reported
@playnewworld was in q for 4 hours started at 900 got to 200 then get an error and had to restart at 2400...got another error and now at 2400 again...soo fix this please...morrow needs to have more pop
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VeiledRiot 🖤🤍💜
(@VeiledRiot) reported
@MindofX1 @slinky826 @playnewworld No, but it does help in this case... since population is the issue.
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Victoria Alvarez
(@TickyOMG) reported
from
Livingston, California
@playnewworld Stop giving new players priority ques on Servers like Camelot NAW, it’s a very high pop server. I know someone who has qued as a new player and is moving faster in that que than me, not just that but the game crashed my PC and I had to reque. PLEASE FIX THIS ASAP!! @playnewworld
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Aljamain Sterling
(@MasterFunkMMA) reported
@Scorp1onW1nD @playnewworld Literally person dependant dude. Worked for you. Not for others. Many high end set ups are crashing constantly. Lag despite having a quality connection. Ghost mobs attacking. Random D/C's. A lot of big issues. Many are experiencing a good launch. Many are not.
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Wogzz - Ander
(@NomeMaisDahora) reported
@playnewworld Fix the dungeons in alatyr please
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🐕Moshun Lo Shin🚀
(@aajones79) reported
@playnewworld @Chadesh ...I mean the way to fix this is to temporarily increase the service capacity? Don't penalize people for wanting to stay in-game. If they don't do this, then they risk having to wait 7+ hours to get back in. :(
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Shawkab
(@shawkab) reported
@playnewworld Issue is people need to be able to transfer their characters off a servers that is full.. Not more servers.
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MarceloJr
(@MarceloPJr98) reported
@playnewworld Server AlAYR SA was bug the dg of armine please fix that
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Overpowered234
(@overpowered234) reported
@playnewworld Did you guys change the decimal in the queue count to make it look lower? I joined the queue at 37 and it is taking just as long as when I was at 370 yesterday...Fix it don't hide it
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Austin
(@evenmonkeys) reported
@playnewworld It is beyond frustrating that I just waited in queue for nearly 5 hours only to get some error message about my connection. How do you not have some sort of system that prioritizes players who obviously just got removed from a queue and immediately rejoined?