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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Malice
(@JohnPaulBap) reported
@playnewworld It could help with the process refinement and lead to each subsequent regional update being faster. It could also reveal post-patch problems for the regions that come back up while maintenance is going on in a different region, but that part would kinda be a headache. (2/2)
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RocketX
(@ElFayome95) reported
@playnewworld can you plz fix our problem with connection i am from Egypt and i can't join server without vpn please help us
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SolKnightSolaire
(@Sunlight_Sword) reported
@ZenHeadshot @playnewworld "fix this game" "No not like that waaaaa" yall need to ******* relax lol
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Dade //
(@goodsoup83) reported
@playnewworld No problem, next time do maintenance by region, not all in once though.
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Malice
(@JohnPaulBap) reported
@playnewworld I can agree with a lot of the suggestions about doing the updates per region rather than all at once (if the infrastructure supports it). Not just for the benefit of regional time-zones, but also for the benefit of isolating issues without all regions being down. (1/2)
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Zlyzen
(@Zlyzen1) reported
@playnewworld no problem // I'm in school until know You can close the servers until 8 pm
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Bingogoldberg
(@bingogoldberg1) reported
@playnewworld Are you guys planning on making the server capacity any bigger? Because an extra 248 doesn't really solve the issue that much
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Yoonz
(@TheYoonz) reported
@Var1ousGaming @playnewworld So, you want them to put the servers up and then immediately watch them crash and lose your progress? No? Then let them work.
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LiamJS_
(@LiamJS94) reported
@playnewworld Imagine whining about manitance which is going to help the biggest issue that most the New World player base has been bitching about... I just don't get it...
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Simon Silfver
(@SimonSilfver) reported
@playnewworld This is totally aboslute the most time to fix bugs sorry but hell no to this
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Levi
(@Levi27356177) reported
@playnewworld The bug or fix that the comam with dungepas is getting better does not show anything
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Stribbe92
(@stribbe92) reported
@playnewworld sorry but i need to wait round about 2-3h each day to login after work cause of the queue and now i need to weit 2h to wait 2-3h in queue so not play a single minute until i need to go to sleep for next days work ? maybe u shoulkd start maintance during night and not afternoon!
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Michael Tarosky
(@T_Rocksky) reported
@playnewworld How about you guys acknowledge (and ideally fix) the fact that expeditions cannot be entered by a large portion of your player base completely breaking story quest progressioin. There are several reports on the forums. not a single acknowledgment.
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Andreas
(@Andreas00761040) reported
@playnewworld Problem is not about how long it takes, its about, why its done in the middle of day and not night?
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Enkill Eridos
(@enkilleridos2) reported
@PatrickDJ1994 @playnewworld This is why lemon laws dont apply to software and why games aren't products. Every bug you fix creates more. It sucks, it's my day off I wanna catch up to my friends. But I also want the team to take their time, not feel rushed, and make it quality over quantity.
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HankyDank
(@HankyDank9) reported
@playnewworld Hahaha all the little entitled gamers who want compensating for '7 hour down time to JUST fix bugs'. One of the main issues they're fixing is to do with the servers themselves, so obviously if they've run into some hiccups they don't want to let everyone on if they ain't fixed...
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Tamara
(@ClarusMentis) reported
@tripa47 @playnewworld side note: the real point of regional servers is just to reduce latency bc it is a serious problem in pvp. However, since they do have regional servers they should have diff patch times around 2am local for each region. Solve the swarming prob another way.
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Ivan Dabovic
(@divan_88) reported
@playnewworld I'm OK with that as long as you solve the issue with long queues. ;)
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aykut sırma
(@mekaci1989) reported
@playnewworld Pls Amazon,would you fix your high ping latency ms issue for EU region server that not everyone lives in EU.Comparing to other mmorpgs I play it is 55ms, the ping ms is too high in New World EU region servers.I am from Turkey and I get +166 ms while I have 200 Mbps internet speed
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arno baeyens
(@arno_baeyens) reported
@playnewworld if i get a login queue after waiting for 7 hrs already, i will not be happy.
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Jack Rowcroft
(@Jackrowww98) reported
@playnewworld Tragic company, imagine making something this broken and bricks GPU’s
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Sam Dearie
(@dearie_sam) reported
@playnewworld It's 2am now and l waited so long to join the game. Now l have to go to bed disappointed :/. What seems to be the issue?
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jean-philippe lalond
(@jeanphilippela2) reported
@playnewworld there no sub to pay, stop the hate, they don't only fix bugs, they prep for transfer/increase max players, wow has sub and took down servers 8h for 9.1.. so calm down.
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Jak
(@Jak55417748) reported
@playnewworld Can't believe it. The one day I get to leave from working 63 hours a day in the coal mine the servers are down. I want full refund plus an extra £1,000,000 for every second the game is offline for scheduled maintenance. I can't believe you're trying to solves issues in the game.
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Moto Surf 🤡🤡🤡
(@MotoSurf69) reported
@playnewworld Lol I'm hoping this is cause of the huge desync issue in the dungeons
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FatFluffyOne
(@FatFluffyOne1) reported
@playnewworld But... I need to get my fix..... ***Scratches neck***
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Marc
(@BagelBackpack) reported
@playnewworld So I can’t play today bc servers only open by the time I’m done with work and then queue takes too long Assuming log in servers don’t crash
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Knight_Kai
(@_____Knight____) reported
@phanrok @Aerisot @playnewworld how great the world would be if they could bug fix stupid.
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Rainbowfart
(@Rainb0wfart) reported
@playnewworld You need the whole day to just fix some bugs? I can't imagine how much time you would need to add expansions and new actual stuff. Would need a week i presume..
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B Я I A T H U S
(@briathus) reported
@lollocalda00 @Var1ousGaming @playnewworld Nah! It's a company dude... Amazon bad management is the problem here, not devs... They sell a product globally and don't offer global support. They should have people across the globe as any company in this situation does