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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jorge (Fresquito_TV en Twitch)
(@jorgito23_06) reported
@playnewworld When are you going to fix the queue in Kor? It's the second day of the game and I still can't try it
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hloadman
(@harryloadman99) reported
@IMr_Rebel @playnewworld When the error appears, close the PopUp and wait. Don't click on Play again, don't edit your Character, don't close the game... After a few minutes you'll get put back into Queue on the same position you just left.
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Damiën
(@_DamienRico) reported
@playnewworld I sit in queue for 3 hours went from 4100 to 400 and then I get an error and get kicked out of queue. Great ******* game !
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alexandra
(@alexsyte) reported
@playnewworld I know new servers will be full and its gonna be a problem again, then i would just do more servers, but in the end when less people play there would be servers that are empty so this is a neverending problem
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Hackman
(@HackmanWow) reported
@playnewworld Such a lame fix - I want to play with my friends and my company and not staring at a queue of 2426, waiting until its 400 and getting disconnected to going back to 2400+. Increase server caps, expecting people to reroll and ditch friends is just dumb.
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Troye
(@Troye_______) reported
@playnewworld How will you fix current servers? You let too many people sign up and there will be queues every night if you don’t expand the number of players on each.
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Orich
(@Orichlol) reported
@playnewworld Hi idiots at @playnewworld !!! My game just crashed, now I get to wait a minimum of 3 hours to get in ... at 3:00pm EST on a Wednesday!!! Congratulations on continually adding new servers which does nothing for the issues!! Amazon is "CUSTOMER OBSESSED" right? Bullshit.
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Delke Clark
(@ClarkDelke) reported
@playnewworld Fix taparloka - SA server, unplayable dungeon and everyone using the invicible exploit.
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Zak 🌸
(@NovakiV2) reported
@playnewworld whats the point of bringing new servers out if we dont have the option to transfer to them ????????????????????????????? just expand the current server cap....how were these issues not sorted in the beta ????
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skydron
(@skydrono) reported
@playnewworld kicked from Albraca cause of "Lag detected", now Queue. Rly no save spot for kicks / dc´s ?
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John Smith
(@JohnSmi34327850) reported
@playnewworld While you're doing downtime can you fix it so people can actually log in and get what they paid for?
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Dominik Möller
(@Dominik91643143) reported
@playnewworld I´m 6h in the queue all the time when i reached the 1k- 500 position i get a error for the queue is to full.... and start after this new at position 3k....
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Philip Stojanovski
(@Shtergu) reported
@playnewworld RAISE THE GOD DAMN PLAYER CAP ALREADY, I'VE BEEN WAITING FOR 8 HOURS BETWEEN STUPID ERRORS THAT DONT EVEN MAKE ANY SENSE.
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Kyltos
(@kyltos) reported
@Mys1_1 @playnewworld waiting 5 hrs too.. fix this first before u release new server we need the char transfer fast and not latly in 2 weeks.. new server nice.. but no char transfer to get on a empty server use brain amazon pls..
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ayd
(@sarmiyor) reported
@playnewworld I've been trying to enter the game on the EU server for exactly 9 hours. It gives an error with 100 people remaining in line. I got day off from work to play the game, but the result is disappointment! A situation that does not suit a big company like Amazon!
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Deadzed
(@Deadzed2011) reported
@DanielB77531505 @Jig_sup @playnewworld Heard slot of them have been banned, kind of bad on Amazon. If they didn't make it so hard to log in people wouldn't have to macro to stay in.. Hardest content new world has right now is the login screen.
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Jay
(@JayMatthis) reported
@playnewworld Can we get a fix for being kicked out of queue? I don't mind waiting, but waiting 3 hours to go from 3000 to 30 and getting kicked for no reason and back to 3000 and another 3h of wait to getting kicked again... Is frustrating...
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Shifty40
(@Shifty_40) reported
@playnewworld Why am I not getting any of my twitch drops? I have everything linked and I have no issues getting it on any other game. I have used all of the support options, twitch options and it is not in my inventory. Help?
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Simon Song
(@NomisGnos) reported
@playnewworld This game needs "Queue Protection" from disconnect and kicked from queues.
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Adam Gray
(@adamkgray) reported
@Mys1_1 @playnewworld I've been trying for 6 hours - been kicked from the queue due to errors every time. Got as low as 55 last time and now back to 2963.
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Mrs Bojanglez
(@MrsBojanglez_) reported
@VivaLaMayhem @playnewworld I’ll have to check I can’t remember now, I know it’s East though! I may have to restart if that maintenance didn’t fix my glitch 😕
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EpicStyleZ
(@EpicstyleZ_TV) reported
@playnewworld Just Up The Capacity!!! Fix all the issues
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Delke Clark
(@ClarkDelke) reported
@playnewworld Fix taparloka - SA server, unplayable dungeon and everyone using the invicible exploit.
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Arnar
(@Arnardaii) reported
@playnewworld I was number one in queue and got some error and went to 965 in queue. Please fix this
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🎮 Jedders 🎮🐈🐾
(@superjedders) reported
@Seitzu_ @richLi0nheart @playnewworld I got down to 500 was so excited finally play...queue error and back to 3k+ :(
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_festhead_
(@_festhead_) reported
@playnewworld Pre-ordered still no code. Amazon says wait up to 48 hours due to technical issues. Keep it.... don't even want it now.
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Dursun
(@d_kaymakci) reported
@playnewworld please fix servers !
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Michał M. Witkowski
(@MichaMWitkowsk1) reported
@playnewworld Well i guess there might be an problem.For guys who say to increase cap limit, well I don't think it might be good idea,game might not be balanced to do that, putting more people on one server might actually cause issues with resources running out. And factions and land ownership
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Sheldon knoesen
(@sheldon4998) reported
@playnewworld new worlds arent gonna fix the problem theres to many EU players and the servers cant handle it , increase the servers cap 20000 and hopefully goodbye queues
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A state of CARNAGE!
(@nickbon1797) reported
@playnewworld Glad I waited in que for 2+ hrs just to get an error right before I get into the server….now back to waiting…figure this out…smh