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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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O.J SIMPson
(@thekenobisimp) reported
@playnewworld Please fix the traveling system nobody wants to spend hours just running from location to location for every little thing
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sussy baja blast
(@hashibiraa) reported
@playnewworld I was in queue for the Mulitefao server for a whole hour and then right as I’m about to get in it says failed to login?? Come on man
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Joni Uutela
(@LoyalVonJoni) reported
@playnewworld EU central needs more worlds. 12 hours ago there was over 3k queue in every world. I haven’t got to play at all yet because of it and I know there is a lot more people having the same issue. 😬
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Nullsan
(@Nullsan_NA) reported
@CCBigD @playnewworld To make matters worse as I research and study, we are somewhat wrong and it's not something NW can fix... this is a CODEC/Driver issue so it's kinda on windows/nvidia.............
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ゆうたAotearoa
(@UtaAotearoa) reported
@VizualAbstract @Ruphachiy @playnewworld I don't know the queue, but I had a similar problem and restarted the game fix the bug. In my case, logout didn't work, so I close the game.
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João Vitor da Silva Pereira
(@JooVito04401297) reported
@playnewworld @Yuvaakash2 Staff, please, we are suffering on the SA Alatyr server, the lvl 25 doungeon is buggy and the entire server is in trouble, in addition this bug leaves players immortal to monster damage, making them take advantage of it to advance faster in the game in multiple senses. Ty
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Aceylah
(@Aceylah_) reported
@rkuenle @playnewworld I contacted their support but they were not able to help. Just hoping for a fix.
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João Vitor da Silva Pereira
(@JooVito04401297) reported
@playnewworld @Yuvaakash2 Staff, please, we are suffering on the SA Alatyr server, the lvl 25 dungeon is buggy and the entire server is in trouble, in addition this bug leaves players immortal to monster damage, making them take advantage of it to advance faster in the game in multiple senses. Ty
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Josh Buschmann
(@buschmann_josh) reported
@Chromee__ @Borja34133195 @playnewworld Shorter for some maybe. My net cut out for 1 min, no place protection. Put into a 1500 player queue that has only dropped 100 players in over an hour. People that put auto walk on for hours on end so they don't get logged out are a huge part of the issue.
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Tenshi
(@gabrielkeyss) reported
@playnewworld I have had to wait in a que for 3 hours just to have my game lag half the time then crash after a couple hours
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Szaras
(@Szaras2) reported
@playnewworld Please fix the queueing...
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TurtlesBcrazy
(@TurtlesBcrazy31) reported
@playnewworld Few days and you didnt even anticipate the overload. Amateurs. Lol i mean **** square enix had plenty of overload when 14 dropped in 2013 and had 0 issue with server cap. I would of expected you to atleast figured that part out. Cant say a team of people didnt think about this.
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Nullsan
(@Nullsan_NA) reported
@CCBigD @playnewworld I've seen MSI, Zotac, and EVGA (What I have), but yes newer EVGA cards are hit pretty hard because of the previous hardware issues so IF it does affect them it hurts like a *****. But yea it's hitting many different brands and I saw a few AMD cards too in the thread.
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(@Lil_Vinie) reported
@playnewworld Amrine Dungeon in naraka server (SA east) have a bug, please fix, the Dungeon Monsters invisible
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Yeti Laughs At You
(@dapper_yeti) reported
@L921Tony @hyp_Newtic @playnewworld I get what you are saying, but every.other.mmo.ever has managed this issue, largely without a problem. Lineage II had millions of players long before WoW came out and didn't have these issues and that was like 20 years ago. Amazon has created this problem for themselves.
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DinoCrepto
(@AdamOldfield14) reported
@nyxo1k @playnewworld Make sure you dont click "Play" when you get the error, press OK on the error and wait and your Queue will pop back up x
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Nullsan
(@Nullsan_NA) reported
@CCBigD @playnewworld So the actual line in the logs is this: (AZCore): [Rendering] Present failed, error code -2005270523. Attempting to recover... And what we've somewhat figured out through T&E is that it causes OCP on the graphics card and shuts it off and can possibly damage it.
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DeltaArcAngel-TTV
(@DeltaArcAngel) reported
@playnewworld Hows about adding sever capacity, no one is leaving to join a new server. just spent 4 hours in a Queue just to give up cause I have work in the morning... I understand you're trying to fix the issue but more empty servers is not the fix.
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sj valenz
(@getvindictive) reported
@playnewworld my bf cannot connect to the game at all. he sits in queues for up to 7 hours and it just says login error or disconnected after a few hours. any ideas? account name is Seven Crows
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RLBThe2nd 👾🎮
(@RLBThe2nd) reported
@hilfored @playnewworld I think they said they're working on being able to travel from a world set to another world set. That should fix your problem when it gets rolled out.
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AaronOnAir
(@superbig) reported
@playnewworld pls for the love of god make some sort of crash prio where if your game crashes or you need to disconnect to restart the game you get placed in front of queue if you rejoin within a 5-10 minute period!
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DGTAB
(@DarrynDgtab) reported
@playnewworld I know there are multiple posts on the forums about the lag detected issue. My mate and I who are in different IRL cities, got Lag Detected at the same time. It kicked us from the server and caused our separate internets to crash. How is this possible?
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Poppa_Jerry
(@twitchthebigjer) reported
I think a lot of the issues with @playnewworld’s que and congestion would be solved almost immediately if they offered transfers now that they increased the world count. Too many powerlevelers and resource gatherers don’t want start over after sinking 10-16 hours already.
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shadethesin
(@shadethesin) reported
@Ky_Million @playnewworld if you read again i didnt say to increase the limit. I understand the issues they are having and in some ways agree with the cap for the moment, what i want is them to be clear on the issues and be upfront about it
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Corey Smee
(@DJSmee) reported
@playnewworld fix the overseer Zane in ebontock cavern! There was 20 people waiting and you can’t get the kill!! Fix it please!!!
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iamdutch
(@_iamdutch_) reported
@playnewworld can you have a conversation with your Amazon gaming support staff. I got kicked from the server (not my issue) and was met with a queue when rejoining immed. Instead of helping answer my question, support left the conversation on me w/o any answers. #iwasbeingpolite
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plo.24k
(@cda24k) reported
@playnewworld Fix your server instead of us restarting our hard working character
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John Smith
(@Retired56069055) reported
@playnewworld Why was it that i had no problem on the server i was on originally but as soon as this announcement happens the player queue went from 1 to 2000? I know it's not your fault but damn it, all that progress i made, i dont want to start over.
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Yeti Laughs At You
(@dapper_yeti) reported
@Ky_Million @shadethesin @playnewworld Ok, so make it so that if you have a character, you can get to that character. Lock the server but don't set it up so you have multi-hour login queues. Or, write better code. 2000 people on a server at one time in 2021 is child's play.
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Mohamad
(@LucasMMohamad) reported
@playnewworld please fix Naraka. SA’s server! It’s unplayable