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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Veks
(@Veks344) reported
@DjKosher31 @wintersjoe @playnewworld Design the servers better. Why is there always a shill willing to defend BS? Just like folks defending the blatant garbage of cyberpunk. How did they think 2k was a good idea? Never had this problem in any other even more popular mmos
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Dstn
(@ImDstn) reported
@playnewworld just used my orb on amrine and the game closed by itself. Please fix your game
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sussy baja blast
(@hashibiraa) reported
@playnewworld Any news on buffing respawn times for animals/bosses like overseer Zane cause my whole server is having issues w that lad sheeeesh
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Mix Thaicred
(@MixThaicred) reported
@playnewworld is promoting a game they cant sustain. They want you to buy the game, lock yourself in a queue and wait for hours to be able to play. At this time they continue to release servers that in less than 48 hours have become full and does nothing to alleviate the issue.
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Jadson Rocha
(@lordezera01) reported
@playnewworld it's ridiculous, adding maps, without solving the error of those who already have, the NARAKA S.A server is generally locked in the quest of dungeon 25 and no one speaks, SINCE THE BEGINNING THE SAME BUG, which I neglect with consumers.
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Martalayhoo
(@MatyMcD) reported
@playnewworld I just sat in queue for almost 3 hours to get a disconnect error when I was down in single digits in queue.
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Kyle Chatley
(@k_chatley) reported
@playnewworld - still failing in the cash shop with a 408 error.. I have a steam wallet loaded with $50.. what gives?
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Only Lab
(@IzNebula) reported
@AusGentlemanJR @playnewworld No, we are aware this is their first MMO, but they had more than enough time to add these servers before people put in so many hours into servers that would clearly be overpopulated. EU servers had similar issues and they were up 6 hours before NA. This is on them 100%. (1/2)
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Wes “Its not a hoax dumbass” C
(@wcorbee) reported
@playnewworld You can add all the new servers you want it is not going to fix the problem.
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Soup_hawk
(@soup_hawk) reported
@playnewworld Also to everyone saying that increasing server capacity is going to fix everything, it’s not. More people on a server means more people fighting for loot and spawns. It’s literally only been 2 days so chill out
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Fred Anderson
(@FredAnd18647024) reported
@playnewworld having game crash on you and throw you to the back of the queue is super fun maybe 5 min queue priority for people who were already online would be an idea
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gumpyland
(@gumpyland) reported
@playnewworld New servers will not fix the issue if you can't transfer your existing characters, cap creating characters on overloaded servers, or increase individual server population.
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Ist
(@Ist64407026) reported
@playnewworld The second day is even worse than the initial day. I got chance to play at the first day, but cannot login at the second day. Makes me annoying!
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F.M. Vipera
(@FMVipera) reported
@playnewworld Worlds greatest queue simulator. Get ready to spend 2+ hours waiting to play then receiving an error message then being placed 1162 in queue. Your destiny is eternal limbo apparently.
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Michael Gore
(@MichaelGore666) reported
@playnewworld This is some cyberpunk ****... Take the servers down to fix this bullshit or refund everyone... Do something! Working 8-10 hours a day and then coming home to not being able to play is ******* absurd. You're AMAZON for ***** sake...
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Johnathan E.
(@joevans0) reported
@_ph1bs_ @playnewworld Yes, this is a great idea. But, that doesn't solve the second issue: allowing a higher volume of existing characters to log in.
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Mix Thaicred
(@MixThaicred) reported
@playnewworld Need to fire their game producer and realize they need to scale their servers. If they Scale their servers at the same time they add new players the issues will self resolved. I guess logic have abandon some game developers.
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Demps9
(@Demps9990) reported
Waited through another 1600 person que.. only for the game to crash as I was finally getting let in…. Bruh…. @playnewworld
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Serenity
(@rsnleserenity) reported
Please let the queue problems settle or at least let us transfer to the new servers before the weekend. @playnewworld 🥺I shouldn't have to enter queue during work just so I can play in the evening... only to then have to re-enter a 2K+ queue after I step away for dinner.
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Michael Byrne
(@Magickmann1) reported
@delmontyb @playnewworld Agree to a point Stable? Yep Smooth? Mostly, yeah. But have to disagree on queues not being an issue. They are when you cap the server at 2k and people just afk auto run against a fence pushing queue time to the HOURS and HOURS marks. Not to mention the self inflicted names issue
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Kami
(@Chef_Kamii) reported
@teamwafflesrox @playnewworld That might be your connection, I have been in queues many times and takes hours to get in each time but never encountered this problem once. That still sucks though!
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Natan
(@Natannn25) reported
@playnewworld fix expedition bug in Alatyr-SA please, we can't continue main story
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KronkSwanson
(@KronkSwanson) reported
Thanks new world I sit in queue for 2hrs then I try a new dungeon walk out of it and crash I was only on for 20 min! Is there nothing help with crashes @playnewworld I deserve to be pushed through the queue for your game crashing!
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ryan 🗡
(@rkuenle) reported
@Aceylah_ @playnewworld it’s some glitch don’t even waste your time once you get to spot 1 you DC praying it’s fixed tomorrow. dealing with it also.
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Jon
(@Trendd_) reported
@trespasser543 @ZarszGaming @playnewworld Got an error message when I was 34th in que after waiting 2+ hours this morning. Thank god Amazon is coming to the rescue though by spamming us with servers that nobody is playing on!
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🥛 CookeeIVIoNstER 🍪
(@CookeeIVIoNstER) reported
@playnewworld Would be great to be able to transfer my lvl 19 from Plancta's 1154th position in queue to a lower populated server, cuz there's no way in hell I'm starting all over again because of queue, then possibly running into this problem again. It's like it's "locking" our characters
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Celji
(@Celjii) reported
@playnewworld Appreciate you adding more servers as requested.. but its not helping the servers that already exist. The problems are the queues.. People don't want to make new characters, have to grind all over again.. just to possibly have the same problem further down the line.
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Ky_Million
(@Ky_Million) reported
@arrobadeJorge @pauljc26 @playnewworld Handle and perform w/o issues is two very different statements- anyone who played the alpha and beta will tell you when the pvp around town capturing starts the servers ABSOLUTELY will not hold more,because they barely held what they were at (which is why they delayed last time)
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Gungre
(@Gungre_) reported
@playnewworld There honestly needs to be something in case you encounter UI bugs and need to relog to fix it. Like, I don't know, maybe a five minute window to get back in. These bugs have been in since beta and we've told you about them and they haven't been fixed.
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Mix Thaicred
(@MixThaicred) reported
@playnewworld Need to fire their game producer and realize they need to scale their servers. If they Scale their servers at the same time they add new players the issues will self resolve. I guess logic have abandon some game developers.