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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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ClassiGetsSassi
(@ClassiGetsSassi) reported
@AladdinLTD @playnewworld From what I've heard, if you crash, it puts you into a different queue than the normal first time player base, but that might just be a rumor?
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First as tragedy
(@thenasfarcee) reported
@playnewworld There's a company called Amazon with a service called AWS. I think you can use some of their servers. Idk just a thought
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Łukasz
(@LuKi965) reported
@playnewworld @AMZNGameStudios Amazon <-> Steam accounts linking doesn't work at Twitch Drops and Support page so it's impossible to claim drops for the game or message your support... Any ETA for fix?
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Brandon Black
(@EGA_Darkness) reported
@playnewworld It truly baffles me how you guys have not implemented a queue protection. For a game thats brand new with many bugs due to crash games, you would expect a 5-10 minute queue protection, now I have to wait an extra 5 hours to play because a loading screen made my game die
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Vitor Vaz
(@Vitor_Vaz15) reported
@playnewworld There seems to be a problem with the server names ingame. I play in Muspelheim, and everyday in the "Esc" menu it tells me im logged in a different server.
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Phil
(@PhilippeMorin01) reported
@playnewworld YO BRUV fix the petrified wood ive been trying to get some for HOURS now and didnt even get a single one... im gonna have crafting weapons requiring 6 of em. THX
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Alianbow[TSD]
(@Alianbow) reported
"Unable to join login queue" message twice at position 10 while waiting to log into @playnewworld , tried a third time and position 30 without any sign whether it'll error again or not... will I ever get to actually play with my friends? #NewWorldMMO #NewWorld
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Anti
(@Antiprojektz) reported
The most frustating part of @playnewworld is being in Q for 3 hours then getting a "Cannot join login queue". Guess I'll play another game tonight AGAIN
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Delke Clark
(@ClarkDelke) reported
@playnewworld Maybe fix Tapalorka server, we can't do dungeons and pvp
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Tom Hofmann
(@thof727) reported
@playnewworld Been in queue for 2.5 hours. Started at 21 and now I’ve been 1 for 20+ minutes lol this feels like it’s broken
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esKa
(@esKa_gg) reported
@playnewworld Is there any news on a fix for the Armine dungeon bug? The server Nunne Chaha is having issues, mobs hitboxes don't exsist and massive CD on your abilities, and it's somehow making people invincible to light/heavy attacks and only venerable to abilities in PVP too.
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Subheim
(@Dreamruinerz) reported
@playnewworld Connection error when all is good on my side, 3-4 hours of waiting in queue, was at 30 when it happens, get me back in :(
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louis
(@ctlnls) reported
@playnewworld FIX YOUR DAMN SERVERS I CANT LOG IN
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Cevy
(@HostCevy) reported
@playnewworld now onto the queue issues
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Bob T
(@Tankramp) reported
@playnewworld Why is there no crash mitigation? I've got a 3080, 5950x pc. I just crashed transitioning from Amrine to Windsward. I relaunched the game in under 30 seconds. And I'm now met with a 2030 queue. How ******* ridiculous.
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Mrs Bojanglez
(@MrsBojanglez_) reported
@playnewworld Can you please advise if there is a fix for bugged Faction quests that make it impossible for faction to accept your finished quests and you can’t progress the storyline?
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ben stanger
(@GamerB3njji) reported
@playnewworld Fix loadin times in slavna eu server please
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Ricardo Alavez
(@QSRIchi1) reported
@playnewworld Fix US-East Silha 1600+ in queue
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Tylor Blaine
(@Tylorw) reported
@playnewworld Two things you should fix .... If you accidentally hit ESC while on the queue screen ... you shouldn't leave queue with just a tap of the button ... IF you get DCed... you should have a grace period to get back in the game ... literally stupid.
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Adam Kwiatkowski
(@Adman43536) reported
@JonSnaw_1 @playnewworld Again… sounds like poor planing… They had issues with long queues in the beta… seems they didn’t address that very well.
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SWE_Motorizer
(@SWE_Motorizer) reported
@RaGe_Mahdi @playnewworld And after a few hours you disconnect and have to start over....
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Hzinn
(@HaHarisson) reported
@playnewworld PLEAAASEEEE Fix NARAKA (SA) DG Amrine's not working
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Mindaugas Rekevicius
(@rekevicius) reported
@playnewworld Why couln't you have worked on those issues when they first appeard tho months ago in closed beta? The only thing that has changed since then is: wait timer is no longer shown and only the possition in the queue.
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gifty
(@giftzwergg) reported
@JonSnaw_1 @Adman43536 @playnewworld good luck not getting a connection error!
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Robert Starphoenix
(@RStarphoenix) reported
Hey @playnewworld I know y'all have addressed this but for real.... 3 hours of queue for an existing character. Makes it hard to stream the game yo :( I been in queue simulator my whole stream. Oh and @greghenninger this is from @Arclegger ... "fix your game Greg" haha. #oldjokes
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DOPESTSOLDIER
(@DOPESTSOLDIER) reported
@Adman43536 @playnewworld I just waited from 1650 down to 600 and got an error. lol. About 2 1/2 of wait time.
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Adam Kwiatkowski
(@Adman43536) reported
@playnewworld Maybe fix the queues for NA… I’ve been in queue for an hour and only moved 10 spots.
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DOPESTSOLDIER
(@DOPESTSOLDIER) reported
@playnewworld UPDATE: I press "OK" and waited 20 seconds and it put me back into Queue right around where I was when I got the error.
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Pancho Andrade C
(@Panch_20) reported
@playnewworld Guys cmon… waiting 4 hours to enter, playing for 20 minutes get disconnected due to “lag detected” when I have a perfectly good internet connection, then having to wait another 4-5 hours to enter again… been with you since alpha this is not nice
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Vgbx
(@vgbx99) reported
@playnewworld Plz maintenance fix Server SA/ALATYR