New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 11/18/2025 20:00

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (86%)

    Sign in (86%)

  2. Glitches (7%)

    Glitches (7%)

  3. Game Crash (7%)

    Game Crash (7%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
FranceNîmes Sign in
FranceSaintes Sign in
United KingdomPorth Sign in
GermanyAßlar Sign in
GermanyAnnaberg-Buchholz Sign in
FranceVagney Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ClassiGetsSassi ClassiGetsSassi (@ClassiGetsSassi) reported

    @AladdinLTD @playnewworld From what I've heard, if you crash, it puts you into a different queue than the normal first time player base, but that might just be a rumor?

  • thenasfarcee First as tragedy (@thenasfarcee) reported

    @playnewworld There's a company called Amazon with a service called AWS. I think you can use some of their servers. Idk just a thought

  • LuKi965 Łukasz (@LuKi965) reported

    @playnewworld @AMZNGameStudios Amazon <-> Steam accounts linking doesn't work at Twitch Drops and Support page so it's impossible to claim drops for the game or message your support... Any ETA for fix?

  • EGA_Darkness Brandon Black (@EGA_Darkness) reported

    @playnewworld It truly baffles me how you guys have not implemented a queue protection. For a game thats brand new with many bugs due to crash games, you would expect a 5-10 minute queue protection, now I have to wait an extra 5 hours to play because a loading screen made my game die

  • Vitor_Vaz15 Vitor Vaz (@Vitor_Vaz15) reported

    @playnewworld There seems to be a problem with the server names ingame. I play in Muspelheim, and everyday in the "Esc" menu it tells me im logged in a different server.

  • PhilippeMorin01 Phil (@PhilippeMorin01) reported

    @playnewworld YO BRUV fix the petrified wood ive been trying to get some for HOURS now and didnt even get a single one... im gonna have crafting weapons requiring 6 of em. THX

  • Alianbow Alianbow[TSD] (@Alianbow) reported

    "Unable to join login queue" message twice at position 10 while waiting to log into @playnewworld , tried a third time and position 30 without any sign whether it'll error again or not... will I ever get to actually play with my friends? #NewWorldMMO #NewWorld

  • Antiprojektz Anti (@Antiprojektz) reported

    The most frustating part of @playnewworld is being in Q for 3 hours then getting a "Cannot join login queue". Guess I'll play another game tonight AGAIN

  • ClarkDelke Delke Clark (@ClarkDelke) reported

    @playnewworld Maybe fix Tapalorka server, we can't do dungeons and pvp

  • thof727 Tom Hofmann (@thof727) reported

    @playnewworld Been in queue for 2.5 hours. Started at 21 and now I’ve been 1 for 20+ minutes lol this feels like it’s broken

  • esKa_gg esKa (@esKa_gg) reported

    @playnewworld Is there any news on a fix for the Armine dungeon bug? The server Nunne Chaha is having issues, mobs hitboxes don't exsist and massive CD on your abilities, and it's somehow making people invincible to light/heavy attacks and only venerable to abilities in PVP too.

  • Dreamruinerz Subheim (@Dreamruinerz) reported

    @playnewworld Connection error when all is good on my side, 3-4 hours of waiting in queue, was at 30 when it happens, get me back in :(

  • ctlnls louis (@ctlnls) reported

    @playnewworld FIX YOUR DAMN SERVERS I CANT LOG IN

  • HostCevy Cevy (@HostCevy) reported

    @playnewworld now onto the queue issues

  • Tankramp Bob T (@Tankramp) reported

    @playnewworld Why is there no crash mitigation? I've got a 3080, 5950x pc. I just crashed transitioning from Amrine to Windsward. I relaunched the game in under 30 seconds. And I'm now met with a 2030 queue. How ******* ridiculous.

  • MrsBojanglez_ Mrs Bojanglez (@MrsBojanglez_) reported

    @playnewworld Can you please advise if there is a fix for bugged Faction quests that make it impossible for faction to accept your finished quests and you can’t progress the storyline?

  • GamerB3njji ben stanger (@GamerB3njji) reported

    @playnewworld Fix loadin times in slavna eu server please

  • QSRIchi1 Ricardo Alavez (@QSRIchi1) reported

    @playnewworld Fix US-East Silha 1600+ in queue

  • Tylorw Tylor Blaine (@Tylorw) reported

    @playnewworld Two things you should fix .... If you accidentally hit ESC while on the queue screen ... you shouldn't leave queue with just a tap of the button ... IF you get DCed... you should have a grace period to get back in the game ... literally stupid.

  • Adman43536 Adam Kwiatkowski (@Adman43536) reported

    @JonSnaw_1 @playnewworld Again… sounds like poor planing… They had issues with long queues in the beta… seems they didn’t address that very well.

  • SWE_Motorizer SWE_Motorizer (@SWE_Motorizer) reported

    @RaGe_Mahdi @playnewworld And after a few hours you disconnect and have to start over....

  • HaHarisson Hzinn (@HaHarisson) reported

    @playnewworld PLEAAASEEEE Fix NARAKA (SA) DG Amrine's not working

  • rekevicius Mindaugas Rekevicius (@rekevicius) reported

    @playnewworld Why couln't you have worked on those issues when they first appeard tho months ago in closed beta? The only thing that has changed since then is: wait timer is no longer shown and only the possition in the queue.

  • giftzwergg gifty (@giftzwergg) reported

    @JonSnaw_1 @Adman43536 @playnewworld good luck not getting a connection error!

  • RStarphoenix Robert Starphoenix (@RStarphoenix) reported

    Hey @playnewworld I know y'all have addressed this but for real.... 3 hours of queue for an existing character. Makes it hard to stream the game yo :( I been in queue simulator my whole stream. Oh and @greghenninger this is from @Arclegger ... "fix your game Greg" haha. #oldjokes

  • DOPESTSOLDIER DOPESTSOLDIER (@DOPESTSOLDIER) reported

    @Adman43536 @playnewworld I just waited from 1650 down to 600 and got an error. lol. About 2 1/2 of wait time.

  • Adman43536 Adam Kwiatkowski (@Adman43536) reported

    @playnewworld Maybe fix the queues for NA… I’ve been in queue for an hour and only moved 10 spots.

  • DOPESTSOLDIER DOPESTSOLDIER (@DOPESTSOLDIER) reported

    @playnewworld UPDATE: I press "OK" and waited 20 seconds and it put me back into Queue right around where I was when I got the error.

  • Panch_20 Pancho Andrade C (@Panch_20) reported

    @playnewworld Guys cmon… waiting 4 hours to enter, playing for 20 minutes get disconnected due to “lag detected” when I have a perfectly good internet connection, then having to wait another 4-5 hours to enter again… been with you since alpha this is not nice

  • vgbx99 Vgbx (@vgbx99) reported

    @playnewworld Plz maintenance fix Server SA/ALATYR