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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy Barnes
(@jeremy2020) reported
@playnewworld Ya'll wanna wake up and fix the easy anti-cheat problem? Developers, stop using this trash.
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Summer Enthusiast
(@mjhpx) reported
@playnewworld you've got a major outage on your hands -- everyone's client is telling them that steam must be running to play for the last ~30m
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Anchor
(@xAnchor_) reported
***DO NOT UPDATE STEAM*** Easy Anti-Cheat has made YET ANOTHER error! If you update your steam, then games such as @PlayApex and @playnewworld will give an error: "Untrusted System File: C:\ProgramFiles(x86)\steam\steamclient64.dll" This is a normal @Steam file
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DLove
(@DevinLo57686980) reported
@Steam and @playnewworld There is an issue with EAC. Please fit it. Currently getting Untrusted system file steamclient64.doll.
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605
(@Hard2Pipe) reported
@playnewworld game doesnt launch EAC error after steam update
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Alan Dice
(@dice90) reported
@mcmaster @playnewworld I thought it did for me too... until I tried to join the server. :( That gave me a new error. Troubleshooting continues.
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DrZadam | Ghost |
(@zadam_dr) reported
@playnewworld @SerMedieval We are getting a error that we must be logged into steam to play the game.
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Firefly
(@twp156_) reported
@Slushpuppy_TV @AnthonyKongphan @playnewworld Today there was 3 total and an invasion on the server (im on the same server) and one caused a server crash and rescheduled for the top of the next hour. All 3 were within 2 hour start times.
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Lord Hermoso
(@LordHermoso) reported
@Cryptoohhhhh @playnewworld Same issue here, please let me know if there is any answer :c
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Mitzi
(@mitzipana) reported
Anyone else getting a “untrusted” error on @playnewworld after latest Steam update?
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RottenAppleNY
(@Rotten_AppleNY) reported
@playnewworld can't log into game after steam update, constant error messages #NewWorldMMO #NewWorld
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Blake Oppenheimer
(@blakenstine) reported
@Asilemx @waximo @playnewworld I tried this but then it gives a different EAC error
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Cozaa 🌹
(@GZ_Cozaa) reported
@perznOCE @playnewworld yep connection error, ima try verify files
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S.C.Scott
(@S_OneScott) reported
@playnewworld New maintenence to fix Unrecoverable error and an error surrounding a .dll file.
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Colt Saenz
(@saenz_colton) reported
@playnewworld hey, people cant open the game. Might wanna call up easyanticheat and fix the issue
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Alan Dice
(@dice90) reported
@waximo @mrgarrison1993 @playnewworld It got me further but then I got a new issue. lol I'm trying to verify the game files now.
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Merrill Lines 🎃
(@merrill_lines) reported
Anyone else having issues connecting to New World from steam?? Getting an error saying that must be logged into steam??! @playnewworld @Steam
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Isaque Burgheri
(@IsaqueBurgheri) reported
@NewWorldBrasil_ @playnewworldbra @playnewworld "Unrecoverable Error, you must be logged in to steam to play." C:\Program Files (x86)\SteamLibrary\steamapps\common\New World\EasyAntiCheat\Certificates\deleteall Deletem os arquivos de certificado !! Aqui funcionou !!
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YaBoiDat
(@YaBoiDat) reported
@playnewworld fix your kill credit system. Trying to kill one guy for a quest but theirs 20 of use waiting, can’t do enough damage to get the credit then wait 5-10 min and rinse and repeat. Give everyone who hit the NPC credit
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Stay Awake Games
(@StayAwakeGames) reported
@playnewworld Is there a support Twitter? Waiting for an announcement about the “Steam is required to play” bug. People are deleting easy anti cheat certificates trying to find answers and it’s giving them more problems.
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Shawn
(@Burnatoast) reported
@dice90 @theywantthenick @playnewworld Getting all those errors as well
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Cozaa 🌹
(@GZ_Cozaa) reported
@perznOCE @playnewworld well im waiting for customer service live chat :D
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deezy
(@deezyydrr) reported
@playnewworld please fix this bug where I can’t play after the steam update. I just want to play your ******* game.
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HeyItsMax
(@HeyIts_MaxTV) reported
@playnewworld People cant launch the game from steam after updating windows, please launch a fix (Must be logged in to steam error)
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kieran
(@STARLlKE) reported
@playnewworld @Steam steam update won't let new world run because eac is flagging steam as a cheat and new world is not detecting that steam is running please fix this lol!!
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justin *******
(@Justin_pollock2) reported
@UndignifiedSage @playnewworld Do this at your own risk, people are getting more problems after doing this
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Ed
(@Mamagrainn) reported
@astrophiliacxx @playnewworld @SerMedieval Apparently it’s on eac side that same issue
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Kanashimi no kyōkai
(@zellarc74) reported
@playnewworld there's a problem where a lot of players over at Alakapuri can't login due to an error where it says we're not logged in to steam? Any fix on this? We have a war coming up in less than 2 hours
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ShootingstarTM
(@StarfromDiscord) reported
@mitzipana @playnewworld It's an issue with any game that runs easy anti cheat after the update
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Marcel A. Niemans
(@TSVStriFe) reported
@playnewworld is there an issue with Easy AntiCheat? My friend cannot seem to start the game. He gets the message: unrecoverable error steam must be running to play this game, while steam is running. Also he gets this error: Untrusted system file %path to steam% steamclient64.dll