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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rochelle Quan
(@RochelleQuan) reported
@playnewworld I thought after the beta, the launch of the game would’ve been better. Still took hours to login. Still lag. Ppl are still able to steal & skin your kill you need for quests. I’ve been trying to do a quest for 2 hours cuz super slow mob respawn. I’m actually sad 🥲
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johnny M
(@johnnnny1221) reported
@playnewworld stuck on ground can’t respawn how do I fix it with out leaving game ????? I can’t unstuck or TP anywhere says I’m dead .
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Bouba
(@Bouba97125) reported
@playnewworld @playnewworld The fact that there is no priority queue for people that crash in game and been playing for hours is just ridiculous, game just crashed and 1180 in Queue, Do you want your game to fail that bad? Increase server capacity or you gonna lose thousands of players!!!
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Elixir Audio Productions (Wesley)
(@AdamCAudio) reported
@playnewworld Enable a system where you can auto log back in if the game crashes. No reason for a game to crash then have to wait hours to log back in.
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Wassupplements
(@Wassupplements1) reported
@playnewworld Fix your server population. There should not be 25k ques on 90% servers
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Nick
(@Nick21004031) reported
@einnej1113 @nemestrinus44 @playnewworld ...so if they're already allocating more now on day 1, why didn't they do this a week ago or during the multiple tests for stability and capacity that they did previously, and this wouldn't be an issue?
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Doug Fitzgerald
(@bordalredy) reported
@playnewworld fix your server queues please. Two hours and counting. Currently 41 and hasn't moved in 1 hour.
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ghost killer
(@ghostki19192674) reported
@playnewworld can you guys fix the dam servers pls
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MISTER
(@mistertrolex) reported
@playnewworld Please for the love of god fix the Cpu usage. No game has ever, come close, to capping out my Cpu before new world. I assume this is because no game should. also this is I believe why I am getting capped at 40 fps with a $3,000 gaming setup.
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Joey
(@joeymatts5) reported
@playnewworld THERES NO ******* WAY I JUST SPENT 7 AND A HALF HOURS IN QUEUE TO GET AN ERROR CODE WHEN IM LOADING IN UR ******* GARBAGE
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Matthew Conner
(@ThatAwkwardTwin) reported
Yo @playnewworld I spent an hour to get into a server to get kicked for “unexpected lag” just to get placed in another 1,000 player queue. What’s up with that??? No queue priority???
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GeekApostle
(@GeekApostle) reported
@playnewworld these queues are insane. I’ve had the game crash twice now and I’m in a several hour queue.
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Bang
(@Thebigbang3xl) reported
@playnewworld People have been getting kicked from queue as long as 5 hours ago and I’m still getting kicked from the queue now? Have you guys even begun to address that issue?
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Semir
(@BeSemir) reported
@xTheRealMethodx @playnewworld Same issue. I am stuck on 66.
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Erin
(@pencil_fox) reported
@Dezell1992 @playnewworld I love the game, I played the last two betas and had a blast. I'm willing to wait in a queue, especially since the devs are going to be addressing the issue
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Slayer LightStorm
(@LightSlayinDark) reported
@playnewworld Until you fix your server issues, I will not be playing. I'm going back to playing WoW until they are fixed.
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Nate
(@Sunthas) reported
@kevin_hiatt @playnewworld Why is Amazon so bad at handling load. isn't that their entire cloud service business?
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IncaRaids
(@IncaRaids) reported
@Willohoard @RogueEnergyGame @playnewworld havent had ANY server issues other then capacity on my end
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Bryan
(@Willohoard) reported
@RogueEnergyGame @playnewworld Got it downloaded but probably going to give it a day or two for server issues to be resolved.
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Lester Zamora
(@LesterZ57201717) reported
@playnewworld U can’t join the fight cause of the 7 hour queues fix the game pls
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Garble
(@Garble_Rants) reported
@playnewworld I don't want to play there. I want to play with my Company. Can you please fix the existing servers with more capacity?
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PlugMMO
(@PlugMMO) reported
@playnewworld Are you going to up server sizes anytime soon? Sitting for a 9 hour que for a failed login sorta blows
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Christopher
(@Christopher_Kni) reported
@playnewworld I've been in waiting to login que almost a hour now and I'm 1378 in line. I joined the smallest server at the time too. Wanted to play after work today hopefully I can get in before it's too late.
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Fly^
(@FlyyBTW) reported
@playnewworld How does this help if we have a character already and have to wait 3 hours to log on after a crash?
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Victor Escamilla
(@CallMeViCtoR) reported
i did @TESOnline dailies on #pc and #ps4 while was queing @playnewworld for my first login... as we like to say in mexico #PesimoServicio xD
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PlugMMO
(@PlugMMO) reported
@xTheRealMethodx @playnewworld Had this issue sat in que for 9 hours for a failed login. Sorta sucks. May have to delete and start over
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Yuri Laps
(@yurihbl) reported
@playnewworld Fix queues, fix game crashing and getting sent back to the queue again, ffs. @playnewworld
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DovaKiingRed
(@DovaKiingRed) reported
@Xinner_Sanctum @playnewworld About 5hrs and then login failed so I've turned off for the night and I'm going to bed 🙄
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Mistrfister, Streamer and Mod Developer
(@RealMistrfister) reported
So... a 1.7 Trillion dollar company can't support more than 2,000 players in their "MMO Servers"? You realize ARK servers can go to 250, and that game is terribly optimized. "Maps are too small for 10,000 players" sounds like a design problem. @amazon @playnewworld
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ccrusher1
(@theccrusher1) reported
@Aztecia316 @playnewworld Meh. Still been hearing issues with graphics cards.