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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Derrick
(@Delayed_Pause) reported
@playnewworld Now I am regretting buying the game. VERY disappointed in how Amazon (one of the richest companies in the world) can't afford more servers. It's a really nice game as well. Plays very well. But I'm not waiting hours to login.
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Jackko
(@Offical_Jackko) reported
@playnewworld currently 9 errors in a row and been trying for almost 4 hours...
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Woofer Gaming
(@gaming_woofer) reported
@playnewworld Og you get Queue error just press OK and DONT press PLAY you Will reenter the original Queue again....i Guess they dont bother telling that
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Josh
(@joshsblog_) reported
@playnewworld no error queue? Have spent 8 hours in queues to be kicked for some error or another, to be reset? Have managed to play for maybe 2 hours. Shocking experience so far.
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Thomas Kaas
(@KaasThomas) reported
@playnewworld you really need to work, on these login quuuuessss
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David P
(@pan__vid) reported
Right now @playnewworld has 336.633 players in EU queue. With 2k players per server @amazon needs 168 extra EU servers to solve the problems. Right now there are 150. #NewWorldMMO
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Johan Sörengård
(@OfficialExil) reported
@playnewworld mm_loginservices internalservererrorexception eu fix please?
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Angie Vela
(@angelavela) reported
@Eviscerhate @SuddenRadV2 @playnewworld It’s only a big deal if you choose to make it one… & it then stands to reason that the “wokeness” of a game is only an issue if you choose to let it be. I’ve heard no one else talk about this aspect existing let alone it being an issue.
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Eferder
(@Eferderr) reported
@playnewworld @dealer_monkey Do not Add new world, create more space on serwers!!! Because so what u add serwers where ppl who choose at premiere serwer still have problem...
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Robin Engholm
(@schlopack1) reported
@playnewworld So every server in EU has a high que time, when are you going to fix this? alot of ppl are trying to game, working on the day and getting home to a que that is barely moving aint fun.... "/
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Hutmaster
(@Hutmaster83) reported
@AMZNGameStudios excuse me but did u created a ne queue simulator or an awesome mmoprg? Cant get it right now. Whats the Problem? More People in queues than playing the Game. @playnewworld
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Michael Meunier
(@TheBigM145) reported
@GoooRoooGaming @HapaFodder @playnewworld Mad isn't quite the word. And I see they created new servers. I was on one of them last night. That didn't fix *my* problem.
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Woofer Gaming
(@gaming_woofer) reported
@HearrokOfficial @playnewworld Wow never had that issue
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Samuel sundberg
(@Samuelsundberg5) reported
@playnewworld 4 times now ******* fix it nig @playnewworld
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TheGoooRooo
(@GoooRoooGaming) reported
@TheBigM145 @HapaFodder @playnewworld So you have a problem and just mad. Gotcha!
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Neal
(@NealDragoon) reported
@playnewworld how frustrating is it to wait for 3h que(and get an error to do it all over again) and u see players running afk in cities in streams.
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Pedro Libório
(@pliborio85) reported
@playnewworld Well, this isn't the launch i was expecting from a company such as Amazon. It is extremely frustating purchasing a game and being unable to login until now, after 17h (of queue). Hopefully you can address the servers overload soon.
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Flexina
(@Flexina76) reported
@DuodeDs @playnewworld nah, what i figured out is that people are running in space to keep them selfs in the game, makes me sad, cause that gives the rest of us issues getting to play
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eliogall
(@eliogall1) reported
@playnewworld when did you will fix the EU situation ? 400k player in queue no new servers ... it's rude to feel abandonned like that you guys are a failure ... 200k ingame for 400k in queue ... it's a ******* joke
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SleepyPanda
(@spiros_tatsis) reported
@playnewworld 3 hrs wiat for an error saying connection failed. All worlds in EU Central are full with queues over 3000+. That's bad.
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Thomas McGovern
(@tom88mcgovern) reported
@playnewworld And now 3700 in the queue. Do you have any intention of updating us on plans for resolving this? 6 hours waiting. It appears any queue size over 300 means it will crash before I can get in. Can't wait to see how bad this will be on the weekend
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Styno
(@WillekensStijn) reported
@playnewworld Hi there, second day I'm unable to play because of insane queues on EU. I can only play in the evening due to work and I get kicked out of the queue after being in there for 30mins+... I hope you'll have a fix soon or i'm getting a refund.
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Rich Henderson
(@Celtics_fan78) reported
@Ashe67776541 @TheJrHollywood @playnewworld Not when you already have a toon up to 20 and need to play on that server because you’re locked to it. Also how will swapping servers work when you need to be on the same sever as your company and friends? Won’t solve the issue.
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NFAngel
(@AngelEwr6) reported
@playnewworld Please can you fix the eu servers the queues are in the thousands
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Mike
(@myk_plays) reported
@playnewworld Is there a plan to add more servers for the EU? And are you aware of any way to avoid getting the error whilst in the queue?
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Louis Meller
(@MellerLouis) reported
@playnewworld Getting fed up of queueing only to get to the end of the queue to be greeted with an exception error. Almost 5 hours played on Steam which puts me over the refund request amount yet I've not actually managed to play the damn game. Ridiculous.
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Tom Schaack
(@phreeze83) reported
@playnewworld fix your queues please... been on position 1 an then get a "cant join queue" error, yeah f it ! Please put WAY more ressources up, at least for the starting days....
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Neijek
(@Neijek) reported
@playnewworld HI second night in a row, get home ... 2.9k people in queue.. can't play... lets get a move on a fix this was a known issue in alpha and beta. unbelievable.
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Luchy
(@Luchy_Gaming) reported
@playnewworld Wtf I was at 114 in queue after 2hrs then I got a random error and now I am 774... stupid garbage...
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David Robson
(@bigdavey75) reported
@playnewworld I can't join the fight 🤬 been trying all day to login and just can't ffs