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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tim De Hondt
(@timdho) reported
@playnewworld we need more then just extra servers. we need to increase current capacity. i was in the queue for 2h and got an error and i'm again all the way in the back....
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Victorious Blz
(@VictorBelezza) reported
@playnewworld We would like to report a bug that is happening in Alatyr. In lvl 25 dugeon all mobs and players are having a hard desync problem which makes impossible to continue main quest story.
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Valuran
(@Valuran) reported
@playnewworld Could it be that all the afk player auto running to avoid afk kicks be a problem for the player waiting in queue?
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Kyltos
(@kyltos) reported
@Mys1_1 @playnewworld waiting 5 hrs too.. fix this first before u release new server we need the char transfer fast and not latly in 2 weeks.. new server nice.. but no char transfer to get on a empty server use brain amazon pls..
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Meme Stealer 3000
(@MemeStealerBot) reported
@TheAelTV @Mys1_1 @playnewworld Depends on the error, some won't let you do that
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Danny
(@LemonDannn) reported
@playnewworld I've just been waiting for 4 hours in a 3k queue. I managed to get down to position 159, then I got a connection error and I'm back where I started in a 3k queue. :(
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David Blowie
(@DeluxeFTW) reported
Got to around 1k and then i got an error message... guess i'm just not playing @playnewworld today...
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Hackman
(@HackmanWow) reported
@playnewworld Such a lame fix - I want to play with my friends and my company and not staring at a queue of 2426, waiting until its 400 and getting disconnected to going back to 2400+. Increase server caps, expecting people to reroll and ditch friends is just dumb.
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Liz
(@LizardFaceGames) reported
Tonight I started at queue position 150 and waited 2 hours to get to position 1 to receive “failed to join login queue. Please try again” it then took me to queue position 268. Are you joking? @playnewworld #NewWorldMMO
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Adam Gray
(@adamkgray) reported
@Mys1_1 @playnewworld I've been trying for 6 hours - been kicked from the queue due to errors every time. Got as low as 55 last time and now back to 2963.
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Simon Song
(@NomisGnos) reported
@playnewworld This game needs "Queue Protection" from disconnect and kicked from queues.
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Jorge (Fresquito_TV en Twitch)
(@jorgito23_06) reported
@playnewworld When are you going to fix the queue in Kor? It's the second day of the game and I still can't try it
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Philip Stojanovski
(@Shtergu) reported
@playnewworld RAISE THE GOD DAMN PLAYER CAP ALREADY, I'VE BEEN WAITING FOR 8 HOURS BETWEEN STUPID ERRORS THAT DONT EVEN MAKE ANY SENSE.
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Mrs Bojanglez
(@MrsBojanglez_) reported
@VivaLaMayhem @playnewworld I’ll have to check I can’t remember now, I know it’s East though! I may have to restart if that maintenance didn’t fix my glitch 😕
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Adam Gray
(@adamkgray) reported
@playnewworld I got all the way down from 2500 in queue to 55 in queue, only to be kicked because of the "too many requests error" for the 5th time today. Now back at 2963 in queue. Great.
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FangoFett
(@ElTony1620) reported
@playnewworld That wont help, people join servers for reasons. -play with friends -Because of a Youtuber/streamers -and idk what could be another reason The point is that it will be hard to fix this. Because right now i dont want to play on another server in the server i am.
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A state of CARNAGE!
(@nickbon1797) reported
@playnewworld Glad I waited in que for 2+ hrs just to get an error right before I get into the server….now back to waiting…figure this out…smh
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Maenarr💎👐
(@Maenarr) reported
@playnewworld Disconnect error needs to be priority. Dont always mind queuing to get in provided when the queue gets to the bottom you dont get kicked out of it. 4 hours queuing to get booted at 9 in the queue ain't a good feeling
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Delke Clark
(@ClarkDelke) reported
@playnewworld Fix taparloka - SA server, unplayable dungeon and everyone using the invicible exploit.
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Sheldon knoesen
(@sheldon4998) reported
@playnewworld new worlds arent gonna fix the problem theres to many EU players and the servers cant handle it , increase the servers cap 20000 and hopefully goodbye queues
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Zak 🌸
(@NovakiV2) reported
@playnewworld whats the point of bringing new servers out if we dont have the option to transfer to them ????????????????????????????? just expand the current server cap....how were these issues not sorted in the beta ????
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Damiën
(@_DamienRico) reported
@playnewworld I sit in queue for 3 hours went from 4100 to 400 and then I get an error and get kicked out of queue. Great ******* game !
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g
(@GuillaumeCh1) reported
@playnewworld please fix those queue times… no one has time to wait 4h in a queue. We have lives! #NewWorldMMO #NewWorld #QueueWorldMMO
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Goatforce
(@SirGoatforce) reported
@playnewworld Players on EU servers. The moment they can transfer characters over, they will & it'll free up a lot of spaces. When NA servers are low - medium capacity but there are 4k+ queues for EU servers, we know where the issue is.
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Orich
(@Orichlol) reported
@playnewworld Hi idiots at @playnewworld !!! My game just crashed, now I get to wait a minimum of 3 hours to get in ... at 3:00pm EST on a Wednesday!!! Congratulations on continually adding new servers which does nothing for the issues!! Amazon is "CUSTOMER OBSESSED" right? Bullshit.
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Hackman
(@HackmanWow) reported
@playnewworld Gutted to have waited several hours in queue only to be timed out and put back at the end of the queue. Cant swap server as already level 17 and cant get in. For a such a great looking game, the service is shockingly bad.
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Delke Clark
(@ClarkDelke) reported
@playnewworld Fix taparloka - SA server, unplayable dungeon and everyone using the invicible exploit.
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Kxtche
(@kxtche) reported
@playnewworld Good job! This solved all the problems! Why me or anyone else should go to other servers while we could play with our friends? Why I have to wait in another server until you fix problems? Is this too much for "Amazon" brand to handle more than 2K player based servers?
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Pairadox96
(@Pairadox96) reported
@playnewworld Shroud just got dcd. Is it possible to have que protection. For when we dc so we can just get back in? We need crash priority.
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🎮 Jedders 🎮🐈🐾
(@superjedders) reported
@Seitzu_ @richLi0nheart @playnewworld I got down to 500 was so excited finally play...queue error and back to 3k+ :(