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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@MrH_86) reported
@playnewworld Any plans to add disconnect protection to the queue and in-game? If I have to queue for 3 hours I can live with it, but not if I disconnect for a second and have to start all over again. Our place should be held for 5-10 minutes.
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Gabriel Martins
(@gabrielm_a_) reported
@playnewworld dungeons with a lot of lag in the Aspu world. SA server. please have a look
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zeki
(@daddyzeki) reported
@playnewworld it’s a big problem when a quarter of the army can’t get on the war because they’re stuck on a loading screen shouldn’t let wars happen until you guys fix your servers
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matt3yboi
(@Matt3yboi) reported
All of sudden I cant load into @playnewworld has anyone else having the same issue. Please help
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Gabriel Martins
(@gabrielm_a_) reported
@playnewworld lag in dungeons, Aspu world, SA server.
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DrSpaceman
(@DrSpacemanGames) reported
@Konshu @playnewworld If you know how to fix the game better than they can, go ahead and tell them, I'm sure they'd be glad to hear you tell them how to do their job!
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FlynnWinch
(@AlmanaxWinch) reported
@theshockcable @HartPaco @playnewworld Yes, but by doing this, you are pushing the problem further, and its giong to harm other people. No one should be "cheating the system" for "Personal solutions" and the fact many afkers i found today where hiding outside cities is a clue.
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Gabriel Martins
(@gabrielm_a_) reported
@playnewworld dungeons with a lot of lag in the Aspu world. SA server. please have a look
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UndercoverPotato
(@Grundzer) reported
@playnewworld Fix the lag in excavations
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NoCupcakeNoCrime
(@NoMuffinNoCrime) reported
@playnewworld If I wouldn't log in early morning and then afk "artificially" when I need to take a break - I wouldn't be able to play the game considering the 3-6h queues. I won't re-roll on another server since I invested a lot of time and my friends are here. "Fix" the afk or ban me, it's ok
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Kaz
(@Spectrumlg) reported
@playnewworld What you have to realize it this game could be a flop or a massive hit. And everyone is looking how you handle situations. Your devoting your time to stopping afk, but not ALL towards fixing the issue, bugs in game, and new content. That’s where we need your attention.
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DudeTotallyKyle
(@DudeTotallyKyle) reported
@playnewworld maybe instead of new afk detection measures, the queue/server issues should be eliminated eh?
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SAVAG3-GAM1NG
(@Savag3Gam1ng) reported
@WhoaFlyingChair @horse_noises @playnewworld I am with you brother I’m level 47 couldn’t play today at all due to ques time and the crash 2X on me total wait today was 9 hours I was done after that
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Devo ⚡️
(@Devocrave) reported
@playnewworld fix the excavation it’s just so unplayable right now with all this lag
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Damoski
(@DamoskiTV) reported
@WhippyXd @playnewworld I wish I had that issue.. I can only spend 3 days a week for 3-4 hours anyway, coz I is a family man.. Gotta divide my time in so many directions... 😭
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Stephen Turner
(@sat77) reported
@playnewworld What is up w/ the desync and lag in the first dungeon. It's completely unplayable. This needs to be fixed sooner than later.
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Rachel Reich-Bowyer
(@Reechii) reported
@playnewworld Amrine Excavation is bugged on Kibu Australia server. Taking peoples tuning orbs but not opening for players. Can you fix?
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Conner Mejia
(@Conner_mejia) reported
@playnewworld i love when i wait for 2 hours in a queue but when i get in my game crashes and then im back at square one! please fix these stupid server issues and disconnection issues
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Wickd Gamr
(@wickdgamr) reported
@WhoaFlyingChair @KoRnyRocks @playnewworld That's the problem. I don't know if you are in a world that is full enough to get character creation shut off but farming is scarce. Can't go anywhere that isn't already being farmed. Which is w/e that will die down. Throw another 2k on that when the game was originally 1k? Oof
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Nug
(@Nuggggggy) reported
@playnewworld Maybe fix the servers then lmao flops
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Stevie
(@steviemartinez_) reported
@playnewworld fix your dungeons. The lag is horrible
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Zam
(@HuntressZamaza) reported
@playnewworld Hey I've had your reps end a support chat on me TWICE without attempting to resolve my issue. Where can I let someone know about that unhelpful and rude behavior?
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Alex
(@DemonRZ) reported
@playnewworld Can you please fix the login issues? 5 times I failed on queue 1, waiting for 30+ mins 5x to get in is RIDICULOUS!
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Tronix
(@tronix604) reported
@playnewworld how about you stop worrying about AFK subversion macros and worry more about the server desync issue that's happening across the expedition/instance servers affecting a huge portion of the player base that can get in. we cant progress main quest line without doing the instances.
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D
(@PeopleRDumbAF) reported
@playnewworld I just Spent 2 hours in queue just for my game to crash within 2 mins of logging in. When are server xfers coming?
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StrikeR.
(@tehStrikeR) reported
@playnewworld Can you fix this expedition lag please
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𝔾𝕒𝕧𝕚𝕟
(@BlueBattleHawk) reported
@ChaymberGaming @playnewworld I didn't say I had an issue with the game, but you see someone with a bloody nose, you don't go "I don't have a bloody nose, you probably don't either, stop whining, my nose works great!"
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Julian Jayme
(@JJaymeMusic) reported
@playnewworld fix your game??? Why has influence not been disabled yet with so many people reporting the exploit? Why are wars still happening with bugs?
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theshockcable
(@theshockcable) reported
@playnewworld Let's even make thinking about this BIGGER even if someone were to buy X number of games and have X number of alts and log them in all the same time and go AFK, guess what? ITS STILL A SERVER CAP ISSUE. It has nothing to do with AFK'ers. Think about it. I can prove this.
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kyakarot
(@Kyakarot) reported
@playnewworld **** this feature , do an emergency maintenance and fix the ******* LAG/ DUNGEONS ARE BUGGED /BROKEN I know you know because it's all over the internet since yesterday WTF MAN..