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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Στέφανος Θράκας
(@StefanosThrakas) reported
@ArpitMundraftw @playnewworld I am having the same issue. Have you found a solution ?
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Crombi
(@Crombi93) reported
@playnewworld pls FIX dungeon servers. its litteraly unplayable :(
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Daniel Angelo
(@_heyitschai) reported
@playnewworld I crashed just as war came up, any chance for priority login ? I MUST DEFEND MONARCHS BLUFF
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Toil3tbug
(@toil3tbug) reported
@LtBuzzLitebeer @playnewworld Yep, that would be a rather large problem...
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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LightMountain
(@_LightMountain_) reported
@playnewworld FIX that if my game crashes (which it WILL...) I don't need to re-queue (within like 2 min). It's KILLING me if I have a crash, without stop playing with my pals, I'm done because the queue times suck and now I'm at the end of the queue NEVER STOPPED PLAYING.
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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Sobratt
(@SobrattGaming) reported
@playnewworld U are a bunch of noobs in terms of creating games, u better keep sending packets and giving ur boss the money he need to send his ****** spacecraft to the moon before his boyfriend musk does it, 3 days after the game release, endless time Q, and after that crash and again Q
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Lames Y’allwin
(@BLKBRUCELEE) reported
@LtBuzzLitebeer @playnewworld Is this a live service game? If so I’m starting to think these companies don’t respect what a live service game is supposed to be.
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Dev
(@Devxnnn) reported
@playnewworld you guys made Simon grey absolutely broken and kinda ruined part of the game
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Arnold
(@arnold_m_t) reported
@playnewworld 3 days and now all zone and empty, Fr servers 2250 players, come on boys, just put 3500 limit players , and start working from that issues,cuz at 2000 all is trash solution.
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Randall Flagg
(@stuggybear) reported
@playnewworld Honestly another day 4 of us start to q at same time, only for two of the party to get "failed to join q" error when they are <100 in q. Important to play with friends? We have no chance. How about you fix the damn q system first.
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Riisaarts
(@Riisaaa_Arts) reported
@playnewworld Fix the Que god damn...
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Tarellion
(@Tarellion) reported
Hey @playnewworld some commands - such as Map and Social, possibly others - keep you from typing in a "Message of the Day" for your Company. I haven't tried to re-log to fix it (dodging queue times), but it has got to be a bug either way.
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Luis Morales
(@RealLuis2020) reported
@playnewworld I am amazed you still refusing to scale servers. All this issues would stop if you just scale the servers.... You cant fix Stupid I guess.
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darkravenxl
(@DarkRavenXI) reported
@playnewworld Wait wait wait, how can u say you are surprised when the game had same issue during closed beta and same disconnection problem when u reach between 1-10 u get kiked from the waiting line, this is disappointing and a let down after 1 extra month of postponing it, anything to add?
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Arlong
(@baldylol) reported
@playnewworld These queue times are atrocious. I haven't been able to play all day, got to 1 in the login queue and got hit with a "failed to join login queue" Wow.
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Marcus
(@RbamfMarcus) reported
@playnewworld Could you also fix the little thing called "Lag Detected" that throws you out of the server and into the queue again. It's happened 5 times today and I've played a total of like 20 mins while queueing for 6 hours.
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.
(@SooF3d) reported
@kitkatw0w @playnewworld @amazongames Yeah I waited for 6 hours and played for 1 hr, then got a crash and now Im in a 9 hr queue. Fun times.
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Mike2LastNames™ツ
(@Mike2LastNamez) reported
@playnewworld you guys gotta fix these Que times. I’ve been waiting 5hrs just to play for an hour then to repeat the damn process
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KryptikDistortion
(@Kryptik_D) reported
@playnewworld Any chance of having Disconnect Protection add to the Game, was mid mission game crashed, launched the game back up and then was put at 1146, doesn't seem right to me.
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Arjun
(@dinkinfliicka) reported
@playnewworld The error messages are gone but now I just get kicked from the queue after 4 hours without a message. :)
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john drye
(@JohnDrye) reported
@playnewworld please fix the company message of the day.. can’t be edited
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John_Adams1
(@JohnathonAdams0) reported
@TheKoreCow @Bandeta2020 @playnewworld Every single person on here spent the same $40 you did. Nobody asked you to buy it nobody held a gun to your head. Every single game especially MMOs have issues on launch. Relax. Play something else in the meantime. You chose the high pop server.
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Tracerz
(@TracerzGG) reported
@dennan98 @playnewworld Yeah I keep getting this error. Seems like if you are afk while in queue it will kick you. Gotta literally click the menu screen to get through the queue.
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Scott
(@atx_scotty) reported
@playnewworld @LexiiStar13 I’ve sat in customer support waiting for a customer service associate at a 5 minute wait time for 8 hours. Please.
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BD undead
(@bd_undead_) reported
@playnewworld PLEASE FIX THE FUKING SPAWN RATE HOLY **** HAVING TO WAIT 10 MIN FOR 1 FUKING MOB TO SPWN SO 5 FUKING PEOPLE HAVE TO JUMP ON IT AT THE SAME TIME TO SKIN THE ***** IS ANNOYING AS ****, I DONT WANA WAIT THERE FOR 45 MIN JUST SO I CAN SKIN 3 FUKING MOBS
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Thor
(@filthysnowman) reported
Back in another 1200+ que because @playnewworld was created by a small indie company and can't implement some sort of disconnect protection for players. 30 second disconnect is going to cost me 6+ hours in que. When do I just give up?? Imagine what @AWS servers are like...
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CrePPyyy
(@CrePPyyyTV) reported
Yo, i buy a game to stay in a queue, and when i join my game crash? +100k players in queue @playnewworld
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KKINALI_TV
(@kKinali_TV) reported
@playnewworld All right, I'm gonna quit NW until you fix it. I crash when I fast travel, sometimes when I start expeditions, too. The queue itself is ridiculous. Instead of opening more servers, there should have been a better option. Or free transfer with the new servers.