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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Joey
(@joeymatts5) reported
@playnewworld THERES NO ******* WAY I JUST SPENT 7 AND A HALF HOURS IN QUEUE TO GET AN ERROR CODE WHEN IM LOADING IN UR ******* GARBAGE
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Doug Fitzgerald
(@bordalredy) reported
@playnewworld fix your server queues please. Two hours and counting. Currently 41 and hasn't moved in 1 hour.
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Semir
(@BeSemir) reported
@xTheRealMethodx @playnewworld Same issue. I am stuck on 66.
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Yo
(@Yiu_Yokyiu) reported
@playnewworld It doesn’t make sense at all . instead of capping/limiting new char created on high populated/full server to ask people who already committed to a server to move away. And it make the problem even worse by prioritising new player queue instead of relog queue…
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ccrusher1
(@theccrusher1) reported
@Aztecia316 @playnewworld Meh. Still been hearing issues with graphics cards.
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PlugMMO
(@PlugMMO) reported
@playnewworld Are you going to up server sizes anytime soon? Sitting for a 9 hour que for a failed login sorta blows
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Matthew Conner
(@ThatAwkwardTwin) reported
Yo @playnewworld I spent an hour to get into a server to get kicked for “unexpected lag” just to get placed in another 1,000 player queue. What’s up with that??? No queue priority???
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Nate
(@Sunthas) reported
@kevin_hiatt @playnewworld Why is Amazon so bad at handling load. isn't that their entire cloud service business?
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Mistrfister, Streamer and Mod Developer
(@RealMistrfister) reported
So... a 1.7 Trillion dollar company can't support more than 2,000 players in their "MMO Servers"? You realize ARK servers can go to 250, and that game is terribly optimized. "Maps are too small for 10,000 players" sounds like a design problem. @amazon @playnewworld
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Nick
(@5LY_NICK) reported
@playnewworld You should have some sort of system that moves you to the front of the queue if you just logged out of the server less than 5 minutes ago. This would help not penalize people who crash due to a bug.
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Marbas001
(@marbas001) reported
@playnewworld waited from 860 to 350 to get kicked for not joining login and now im 1100 and all because i dcd in the first place any way to fix this?
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Nick
(@Nick21004031) reported
@einnej1113 @nemestrinus44 @playnewworld ...so if they're already allocating more now on day 1, why didn't they do this a week ago or during the multiple tests for stability and capacity that they did previously, and this wouldn't be an issue?
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Slayer LightStorm
(@LightSlayinDark) reported
@playnewworld Until you fix your server issues, I will not be playing. I'm going back to playing WoW until they are fixed.
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BaineGames
(@BaineGames) reported
@playnewworld so when there is 2000+ in queue to login, maybe not have it take it up 40% gpu on a 3090. I’m fine with 5fps till I actually get in the game. Ty!
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PlugMMO
(@PlugMMO) reported
@xTheRealMethodx @playnewworld Had this issue sat in que for 9 hours for a failed login. Sorta sucks. May have to delete and start over
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DovaKiingRed
(@DovaKiingRed) reported
@Xinner_Sanctum @playnewworld About 5hrs and then login failed so I've turned off for the night and I'm going to bed 🙄
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IncaRaids
(@IncaRaids) reported
@Willohoard @RogueEnergyGame @playnewworld havent had ANY server issues other then capacity on my end
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Bryan
(@Willohoard) reported
@RogueEnergyGame @playnewworld Got it downloaded but probably going to give it a day or two for server issues to be resolved.
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Fly^
(@FlyyBTW) reported
@playnewworld How does this help if we have a character already and have to wait 3 hours to log on after a crash?
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Erin
(@pencil_fox) reported
@Dezell1992 @playnewworld I love the game, I played the last two betas and had a blast. I'm willing to wait in a queue, especially since the devs are going to be addressing the issue
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Garble
(@Garble_Rants) reported
@playnewworld I don't want to play there. I want to play with my Company. Can you please fix the existing servers with more capacity?
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Christopher
(@Christopher_Kni) reported
@playnewworld I've been in waiting to login que almost a hour now and I'm 1378 in line. I joined the smallest server at the time too. Wanted to play after work today hopefully I can get in before it's too late.
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GeekApostle
(@GeekApostle) reported
@playnewworld these queues are insane. I’ve had the game crash twice now and I’m in a several hour queue.
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Elixir Audio Productions (Wesley)
(@AdamCAudio) reported
@playnewworld Enable a system where you can auto log back in if the game crashes. No reason for a game to crash then have to wait hours to log back in.
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Victor Escamilla
(@CallMeViCtoR) reported
i did @TESOnline dailies on #pc and #ps4 while was queing @playnewworld for my first login... as we like to say in mexico #PesimoServicio xD
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ElectrO
(@TheBritScott) reported
@playnewworld Are you going to fix the EU servers? I've got 12 hours in steam on "playing" New World, yet I haven't even been able to get and play in one server
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MISTER
(@mistertrolex) reported
@playnewworld Please for the love of god fix the Cpu usage. No game has ever, come close, to capping out my Cpu before new world. I assume this is because no game should. also this is I believe why I am getting capped at 40 fps with a $3,000 gaming setup.
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ghost killer
(@ghostki19192674) reported
@playnewworld can you guys fix the dam servers pls
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Ty Ty - Duckie
(@SyntheticDuckie) reported
@BKirby112 @playnewworld No idea. I thought killing myself would make the interact bug fix itself but it didn't. I tried Unstuck, remapping keys, Teleport, anything. No dice.
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Lester Zamora
(@LesterZ57201717) reported
@playnewworld U can’t join the fight cause of the 7 hour queues fix the game pls