NBN Outage Report in Strathfield, State of New South Wales

@NBN_Australia That’s the problem no one knows anything 😡

@MiddleMoney @NewtonMark @TurnbullMalcolm @NBN_Australia NBN could just fix all this butthurt by removing CVC charges and having a single flat AVC or maybe one additional cheap AVC for oldies that just want a landline. Then you get whatever the line can do

Outage for @Telstra cable internet (non-nbn) in Lindfield NSW since Jan 30, and it’s not listed on the service status site so I went through all of the troubleshooting and phoned up where they told me there’s a huge outage that won’t be fixed until Feb 3. Waste of time that was.

@GladysB @Asher_Wolf @NSWSES Can’t... power down since Sun. @Telstra black hole and 3G/4G booster (their solution that cost ~$2k!) therefore out... modem also dead so @NBN_Australia doesn’t work (no #Internet). #VoIP phone dead. Looking at a diesel generator... middle of #Sydney’s #NorthShore 🙁

Update on my #Telstra #NBN connection winge: they dropped us from 100/30 to 25/5 still keeping us on the same price plan. The only way to resolve it without an increae in plan cost was to raise a complaint. Check your speeds people. If we hadn’t we wouldn’t have known.

@TPG_Telecom NBN issues in Ryde, but not listed as current outage on website: what’s going on

@jendudley @Telstra I saw that. I pay more for the nbn than my mobile by almost double. Will be going down a plan or scrapping it for 4G.

And our NBN is out. Again. So is our Foxtel. Managing a network can’t be that hard!

Dodo NBN broadband is down in westmead. Have been trying to raise complaint but customer service never picks up calls. Have been on line for hr. Pls help @DodoAustralia

Optus NBN sucks. The technician didn’t show up today and I’ve had no internet for 2 days. Last time this happened I had no internet for 2 months! @Optus 😡 not happy.

@mhp478 @JamesCridland @NBN_Australia @Telstra Utter bullshit. Take your hate elsewhere so we can just have a problem solving conversation without you

So I am being forced on to the @NBN_Australia infrastructure and @Telstra is attempting to "uprgade" my service to a more expensive, slower, less feature rich service.

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

@NBN_Australia Yes I know it has been awful. The odd thing is as soon as they fixed the traffic lights at the end of the street everything came back on - strange

@NBN_Australia Thanks Brian. As it happens the @Telstra rep blamed nbnco for the additional fees. It's all feels like a bit of a terrible joke to be honest, but thanks for replying.

@NBN_Australia Thanks Alex for the pointers. I've already reached out to them on at least 3 different mediums. Still waiting for their response. Such a pathetic service.

@NBN_Australia Yes my provider @TPG_Telecom is never responding on the phones so we are still helpless without any clue of when is it going to get resolved.

@optus NBN seems down in 2044, and 4G is pretty slow (and yr status page is slower still)

@TPG_Telecom What a standard (low) level response is this. I had a long chat with your support engineer who has no idea what could go wrong therefore, he raised a complain for NBN and other teams (which he did not tell me about) @NBN_Australia

@mavetju @NickRossTech @Aussie_BB Yep, if it was an NBN issue, the VPN wouldn't help, as both the VPN and the direct download both traverse the same last-mile (FTTN/FTTC/FTTP/HFC) and use the provider's external facing bandwidth. This problem is likely at the source.

@josephsconnell @ChorusNZ @stevenljoyce You were getting less than 20 down, 5 up on #NBN ? 😳😳😳😳

@Optus Yeah, but this will not help for a fact. Why should I pay for another service when my normal nbn internet was working as intended?? (No packet loss during the times I’ve mentioned)

Un-fuggen-believable. Been on leave for 2 weeks & because of COVID restrictions haven't gone anywhere. Internet went down this morning. Very strange. Contacted @Internode who have duckshoved it onto NBN. Go back to work Monday & NOW I'm expected to wait at home Tues 8-12!! 😡

Our NBN modem is red and the internet has stopped working, is there an outage in South Yarra Now? @Telstra

@Telstra I’ve not heard from Telstra again today Lauren. I was going to take your advice and speak to someone in your helpful NBN sales team on Monday. Rest assured I’ve lodged a formal complaint about Telstra disconnecting my internet with the ombudsman.

@WillTaylorNZ @NBN_Australia @iiNet Yea that’s not a good term. It’s basically mobile broadband caught by a modem and turned into a wifi signal

@Peter_Fitz To be fair, the NBN has been a bit slow.

Hey, @NBN_Australia, your customer service is appalling. Perhaps you should contact customers *before* cancelling home visits. Don't leave it to the ISP. Rather than telling the ISP there's nothing wrong with a service that has never run properly and that we start again.../cont

@rohmac @ChorusNZ @stevenljoyce Poor by nz standards. 20/5 but that’s significantly better than what I got on nbn

@Telstra Just got a msg from you re nbn outage between 8am-3pm this We’d! Hi Telstra. Advocate for your customers. We are in lockdown and working from home. This timing isn't acceptable, and the 'smart modem' isn't a solution for everyone!