NBN Outage in North Shore, Port Macquarie-Hastings, State of New South Wales

Well neither @Telstra or @NBN_Australia have managed to resolve my issue between them ... 30 days & counting ... shame on you both ... I have an online University exam worth 40% of my mark to do this weekend ... back to Telecommunications Industry Ombudsman

@Telstra I’m having trouble with the fact I have an nbn internet contract & @Telstra has been in breach of contract for 15 days ... for 8 days I had no wifi, nbn or landline ... for 7 days I’ve had 4G backup ... NOT GOOD ENOUGH

The earliest @Telstra allege they can get a technician to inspect my NBN fault is 17 days after the issue began ... @rayhadley2gb - interested in hearing more about how this ISP has treated a customer of 15 years ? No NBN, wifi, landline for 17 days

@NBN_Australia @NBN_Australia Hi Matt ... thanks for your response ... very much appreciated & so much more than I have received from @Telstra ... no outage after using your link ... 12 days of no NBN, landline & wifi ... I’ve spent 20+ hours on the phone with Telstra

@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH

@ACurrentAffair9 If it’s a slow news day and you fancy running an expose on how badly @Telstra treats customers of 15 years with their NBN service please reach out ... I have screen shots & more

NOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM

@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE

@Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers

@Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra

Just moved house, been unhappy with Telstra for a while so switched to @Aussie_BB because service supposed to be good! Need a @NBN_Australia tech to connect us, he says not very busy atm @Aussie_BB say it will take a week! #nocommunication #badservice

@Telstra How on earth do you suggest I resolve my problem when your app won’t run a diagnostic or tells me the NBN diagnostic failed and you are prohibiting telephone call contact due to COVID 19 ... how do I study or work??????????

@Telstra @NBN_Australia Thankgod for a switched on technician ... my wifi issue was the result of my modem disabling the wifi functionality during a firmware upgrade and had you bothered to run a diagnostic @Telstra could have confirmed this 12 days ago - 👏 ineptitude #bravo

@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior

@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks

I have to say @Telstra I smell bollocks when your Complaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm 🤔

I have to say @Telstra I smell bollocks when your Conplaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm

@TheSaltminer @NickRossTech @abcnews @netflix @abc730 The story is specifically about streaming TV killing the NBN’s dream of fast broadband on fixed wireless. Whether it was a stupid dream to begin with is another issue. There’s a strong argument that FW has been poorly deployed - but it was in the mix for all ministers.

@NRLonNine @Channel9 Either my nbn is slow or 9go sucks. Lagging and buffering every 2 mins. Sort it out guys.

@MrKRudd After a decade of flailing incompetence, a trillion dollar deficit, bungling the NBN, Wildfires and this Pandemic.. Anyone would have the be mind bendingly stupid or gullible to vote the LNP again

The fixed wireless NBN is delivering 7.6mbps down, which is making David Coulthard's head look even squarer than usual. We should bring back public stocks so we can out Malcolm Turnbull in them and I can hurl a rotten tomato at him for this.

@iiNet From a message I received earlier, @NBN_Australia has told you that the all day outage affecting Chatswood and possibly elsewhere, is now resolved. It isn’t.

@AlboMP What’s your policy to fix the NBN and address climate change ?

@AlboMP Would be worth knowing why the nurse's NBN is unreliable. I'm sure there is a solution. As to Anthony I didn't know it was a Fed Gov responsibility to fix drainage around his farm unless it is Commonwealth land.

Andrea, a nurse, told us how she can’t work from home because her NBN is too unreliable. Anthony, a turf farmer, told us about the government’s failure to fix drainage issues around his farm, and their refusal to spend money they promised for bushfire and flood resilience.

My biggest lament is that there was no 5G chip in my vaccine because, damn, my NBN speed sucks.

Microsoft Samantha really has it in for me. She got Border Force to put out an arrest warrant in my name for an illegal package, getting me deported because my Visa has expired and WORST OF ALL… Is going to disconnect my landline and internet as NBN is now available in my area

From a chat box from @Telstra over the continuing ClusterF*ck that is my NBN connection: "I appreciate you have been a loyal customer to Telstra. I am extremely sorry for the incompetence."

@NBN_Australia quite apart from it being wrong and infrastructure installation is allowed…if their excuse is the lockdown why tell me twice they can do it and provide a date then cancel?? both times were in the lockdown…it is the worst performance i think i have ever witnessed