NBN

NBN Outage Report in Hervey Bay, Fraser Coast, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Hervey Bay, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Hervey Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Hervey Bay, Fraser Coast, State of Queensland 11/21/2025 16:30

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Hervey Bay, State of Queensland

Latest outage, problems and issue reports in Hervey Bay and nearby locations:

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    @MichelleKHarper You won’t believe it. NBN won’t work, none of the troubleshooting worked, now will need to make an appointment for a technician to sort out the problem. Bonus; old internet connection now disconnected so we have no internet access at all #KillMeNow 😕

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    @MichelleKHarper yay!! NBN is finally connected & working. We’re back online after 5 weeks of no internet & hotspotting our iPhones. That’s pretty good service, you’ll never match that in Canada 😊

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • andyjeier Andy (@andyjeier) reported

    @NBN_Australia any updates on the outage in Ferntree Gully? Would be great to know the cause and expected ETA when services will be restored. FYI, I’ve already checked your outages website so no need to copy the link back to me.

  • goodthanks007 Glenn (@goodthanks007) reported

    @Telstra blaming @NBN_Australia for the outage in postcode 3156 seems very dishonest. @Telstra states it’s an NBN outage and yet we are on cable (not connected to the slower NBN) and still experiencing the outage....

  • K_Blake9 Blake (@K_Blake9) reported

    Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you can’t connect to the internet at all on any device? @Optus

  • K_Blake9 Blake (@K_Blake9) reported

    Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you couldn’t connect to the internet at all on any device. #AskTwitter

  • dale2333 metaphor instructions (@dale2333) reported

    okay get the voice messages left on my nbn phone and find the guy speaking in italian. some ******* is trying to frame me for murder and they are doing an aweful job of it.

  • Phaellynn Phaellynn (@Phaellynn) reported

    @Hullafuzza @Telstra Our nbn is also out. Looks like all of Ferntree Gully Vic. The website says there is an outage and it was supposed to be restored by 3:00am this morning (Wed 31/3) but it’s still out at 8:20am and the website hasn’t been updated. What’s happening?

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Grant17008651 Sorry to hear your service is affected by the unplanned outage, Grant. Have you raised this with your provider? For more detailed information, including a timeframe, your provider would need to log your service loss to their nbn support teams. 1/2

  • Grant17008651 Grant (@Grant17008651) reported

    @NBN_Australia No internet in Ferntree Gully today. Any chance you can provide more details rather than the unplanned outage message on the website. Maybe something like a time frame would be great

  • YFoureur 💧🕯🕯🔥🔥🎀🎀Yvonne Rat-atouille (@YFoureur) reported

    Just listening to hubs trying to explain to his 89yo father how to reboot his modem after his NBN had been down all day. He has the patience of a saint but the body language belies his words #GettingOldAintFun

  • brobson_politic Ben Robson (@brobson_politic) reported

    Dear @NBN_Australia, Do you have an obligation to pro-actively inform users, impacted by an NBN outage, (e.g. sending them an SMS) that they can't use their NBN landline phone service in the event they need to call Triple-Zero? #auspol #NBNOutage