NBN Outage Report in Candelo, Bega Valley, State of New South Wales

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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Full Outage Map

Problems in the last 24 hours in Candelo, State of New South Wales

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Candelo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

1. 

   Internet (74%)

2. 

   Wi-fi (11%)

3. 

   Total Blackout (10%)

4. 

   E-mail (4%)

5. 

   TV (1%)

6. 

   Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• Richard Hubbard (@Richard33878882) reported 3 minutes ago

  @craigreucassel @NBN_Australia Craig, ring the Telecommunication Ombudsman, make a complaint. Process is the ob contacts the party required, that party then has 48 hrs to contact you and generally 5 days to rectify the situation. The party is monitored by the ob, and if they fail, they are fined. Just an idea.

• David Gilliver (@david_gilliver) reported 7 minutes ago

  @Richard33878882 @craigreucassel @NBN_Australia Can NBN really be called a wholesaler if they are the ones who go out to the customer and fix the issue? It's not like the service provider can step in and fix it for the customer themselves.

• Smokey Baker (@Smokey_Baker) reported 7 minutes ago

  @craigreucassel @NBN_Australia NBN is the wholesaler. Your provider needs to act accordingly and if they can't organise a new NTD or NTU in good time then submit a complaint to TIO or change providers. 6 weeks is definitely abnormal. DM me if you like, happy to sort you out.

• steve beams (@dazzlerrange) reported 8 minutes ago

  @craigreucassel Telstra or NBN....nothing happens until you involve the TIO (ombudsmen) in relations to customer service, I have seen glaciers melt faster than either of these "corporations" provide adequate service

• 🌏 💧 Bianca (@justme_bmk) reported 11 minutes ago

  @jamiemanson101 @craigreucassel @NBN_Australia I had the same, I received one, presumably an upgrade. Never asked for one, nor was told about it, I had to call to make sure there wasn't a mistake. Somehow, we managed to install it ourselves ;-), without the NBN worker's expertise.

• Paul Evans (@MrPEvans) reported 11 minutes ago

  @craigreucassel I have 2x FTTP NBN Connections (home and work) and can’t complain about the service. I recently had persistent drop-outs out on one NBN line (after 5 years of no issues) and while it took 2x visits to fix it (fault down the street) service organised via TPG was prompt.

• Richard Werkhoven (@rwerkh) reported 11 minutes ago

  @kiwiinvader @craigreucassel @NBN_Australia The NBN box is an NBN box! It is a part of THEIR network - and with FTTC it powers their modem in the pit.

• Tristan Davey (@twistieman) reported 15 minutes ago from Townsville, State of Queensland

  @Richard33878882 @craigreucassel @NBN_Australia It’ll be the NBN network termination device (NTD) that has failed, not his modem/router. There are a variety of these are used on FTTP, FTTC, HFC and fixed wireless installs. NBNCo operates these units inside your property, and only they can service/replace them.

• Draven Lee Palmer (@dravenleepalmer) reported 17 minutes ago

  @BelongAU My internet has been down for a few hours and we have no idea why it's still down after resetting the router/turning it off and on. The NBN outage page says there is one but only for my address, please help it's beyond confusing and annoying!

• Richard Hubbard (@Richard33878882) reported 21 minutes ago

  @craigreucassel @NBN_Australia Hi Craig, NBN are a wholesaler. Is it the modem/router inside that's failed? If so, your provider (Telstra etc) should replace it. Had similar issues, rang provider and 2 days later a new modem arrived in the mail.