NBN Outage Report in Emerald, Central Highlands, Queensland

Problems in the last 24 hours in Emerald, Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Emerald, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  George Whitefield (@GWF61) reported 6 minutes ago

  @WesleySouthcott @SincDavidson What do fixed line phones have to do with fibre NBN? But you are still incorrect about 5G compared to a full fibre network.

• 
  andrew keith (@andrewkeith80) reported 6 minutes ago

  The 7th @NBN_Australia tech has left without fixing the TAPS. He let me hear the support call to NBN. NBN wants a report that the TAP has failed. An intermittent failure is not accepted. WOW. The tech was so frustrated so he sent me documents for TIO case.

• 
  Daggy Dad (@daggy_dad) reported 10 minutes ago

  @NBN_Australia how do I send a complaint? The NBN Complaint Management Document says call 1800 687 626 but there isn't a complaints option. The other option is via Contact Us webpage, but there's no info there. How does one make a general complaint about NBN?

• 
  TJ Bird (@tjbirrd) reported 14 minutes ago

  NBN been ignoring the senior support case manager at the ISP handling my no internet for the past 2 weeks Glad to know I'm not the only one being ghosted this year 😌😌😌

• 
  Daggy Dad (@daggy_dad) reported 15 minutes ago

  Gee @NBN_Australia 21hr "we are investigating a unplanned power outage" in West Burleigh? What's going on? When's the ETA? Maybe replace your marketing/comms team with actually techs?

• 
  Hayley (@The8ayley) reported 16 minutes ago

  I've been without internet for 18 days, I work from home and I'm losing money because of it. Hurry up and fix this @NBN_Australia @Telstra

• 
  Mackie O'Halloran (@HalloranMackie) reported 17 minutes ago

  @BenedictBrook @bengrahamjourno @newscomauHQ Infrastructure does not seem to be LNP competency Slow & Broken trams Different line gauges Ferry's NBN Super raid your acc "On one hand, we’ve got the Treasurer saying, ‘The economy is booming’. On the other hand, we’ve got a Prime Minister saying, ‘We can’t afford [RAT]

• 
  MadSci 💡 (@MadScintst) reported 18 minutes ago

  @Peter_Fitz Yep common. Just hang up. If you press any keys you end up with a human that wants to ‘validate’ you (ie get your CC & some personal details for exploitation). They usually purport to be from subscription based providers, eg NBN, Telstra, Netflix, Amazon

• 
  David Sivaraj (@davidsivaraj) reported 18 minutes ago

  @3Mobile seriously?! Over 3 hours communicating with your staff to get my NBN upgraded. Some of your Indian support team don’t understand English that well either. #timelost #fail #servicefail

• 
  dazzle8 (@dazzlemate) reported 19 minutes ago

  @Peter_Fitz I regularly talk to ‘Nicole’ from the NBN - strangely based in India. When that number calls again - and I enquire about Nicole’s health - they hang up….